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deserthaven
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Re: Low and unreliable speeds at any time of day/night on newly installed Gen5
michaelsw59wrote: Thanks, I don't ordinarly let this kind of stuff get under my skin. I just bought a house in somewhat rural Montana, HughesNet is my only option unless I use my cellphone as a hotspot (which seems faster). I had 100mbps before moving so the contrast is startling. I've done my share of trouble shooting in the past and did some before I posted. It seems the page that is recommended here to test always shows good speed but as soon as I want to stream a tv show it buffers every 4 or 5 seconds making it imposseble to watch. I have done both connected via ethernet and using wifi. I personally think the router they supplied is junk but thats me. I asked when the installed if I could bypass it and he said no, of course. I'll give your suggestion a try when I have some time. Thanks Oh yes, if you're used to a much faster service it will be very hard indeed to get used to. I've never had anything very fast. That said, I happen to agree that the speed tests are pretty much worthless as far as telling anything about how it's going to work in real time use. I've had high speed tests yet can't watch a 2 minute low quality video and the reverse has been true, although the times I have been able to stream or watch anything are in the vast miniority of times. Same goes for downloading a video. One time only was I able to download a 200+mb file in less than 60 seconds. Imagine my excitement! Before then and since I average 45-55 minutes for the same size/type/source. You might want to check with your installer and see if they will come out and double check everything, although I suspect they might find everything "okay". Mine did improve some with a new modem/router. Good luck!8.9KViews0likes1CommentRe: Low and unreliable speeds at any time of day/night on newly installed Gen5
michaelsw59wrote: I am new to HughesNet as of last week. The moment the installer left I have had perhaps dial up speed. I can not watch youtube videos, I can not stream any movie. Streaming music works sometimes. To say I'm frustrated would be an understatement. This certainly isn't what I paid for. one exrtremely disalutioned customer Hi, I can't be of much help except to recommend starting your own thread on the tech forum with as much information on your system and problems you're having as possible. Also, beforehand take some speed tests via ethernet connection, not wifi, with wifi signals turned off on your modem, at testmy.net. The instructions I believe have been posted elsewhere on this forum. Basically, create an account, and test downloads at 25mb and uploads at 4 mb. It will log your results and Liz and Amanda, moderators here, can then look at all of your info. I've found that browsers and addons make a huge difference in test results, and that using a private browsing window seems to give the most consistent and accurate results. I've also found that often what the speed test shows does not really correspond much with what I'm able to do online as far as web pages loading or videos playing without bufferiing. It seems pretty hit and miss but I did seem to have a faulty modem the first time, however speeds are still rather hit and miss and more often than not disappointing. Hopefully Hughes can address these issues in time. I have a feeling it's just congestion, but I'm just guessing. Satellite in and of itself is a contrary beast and certainly not anyone's best option but when it's the only option that's what we have to deal with. I would also not waste any time trying to troubleshoot over the phone with customer service. It's just not what they do. Liz and Amanda are quite diligent, I've found, and will do what they can. Please give them a try.8.9KViews1like3CommentsRe: Low and unreliable speeds at any time of day/night on newly installed Gen5
Lizwrote: Hi deserthaven, Thank you for the added details. I'll continue to monitor your site at the end of the week for a couple of weeks just to be sure something doesn't pop up. Just let me know in the thread is you experience something out of the ordinary. Your cooperation, patience, and understanding are much appreciated. Liz, Thanks for your continued monitoring and help. I think the 60sec 200+mb download was just a happy fluke! Back to taking 45-55 minutes for the same thing again, peak or off peak hours and videos buffering badly, sometimes so much that I just can't bother to try and watch a 3 minute or less video. Weather, here anyway, must not play that big of a part as the day it was fast, briefly, was completely overcast and then totally clear and sunny on the slow downloads. Not sure about weather at the gateway or wherever else might affect the transmissions. I am going to be moving the modem one more time as I purchased longer ethernet cords so now I can put things where they are more convenient. I will probably do that this weekend. If I really need to wait till next weekend to move it I can, just let me know. Thanks again.9KViews0likes6CommentsRe: Low and unreliable speeds at any time of day/night on newly installed Gen5
Lizwrote: Hi deserthaven, Thank you for your patience and cooperation. I ran diagnostics on your site and nothing out of the ordinary is showing up. Your downloadspeedright now from your modem to the gateway is20904.626kb/sec. How are you finding your internet experience lately? Is there something in particular you're trying to do online that's proving difficult? Liz, Thanks for checking again. Actual use has been about the same, sometimes okay, once in a while good, and sometimes pretty slow. I haven't run speed tests in a while. I tried to watch a streamed webinar video last night, probably around 8:30 pm CT, and it buffered many times, sometimes as long as 60-90 seconds or more, which I suppose isn't that long but seems like it when you're trying to watch it. It was an hour long video and buffered like that probably 6-8 times, this was I believe on a 360 quality setting. Now, this morning, (Sunday morning) at 7:50 a.m. Central, which would have been on my "bonus" data time, for the first time ever I downloaded a 220mb video in less than 60 seconds! That's what I was expecting and what I knew should be possible as it was for a while on the Gen 4 system. It has been taking 45-60 minutes to do that every other time no matter whether on daytime data or bonus data. Just a slow morning for congestion/usage? Probably so, but just a guess. Not long after that I was loading web pages more slowly again. I'd say to just consider this solved at the moment since I have a feeling I had a bad modem initially, and the rest is just congestion slowing things down although I would really like to see the speeds more consistent with normal usage as it's very frustrating to see 60 minutes for 220mb as opposed to 60 seconds. Or maybe I should say it's awesome to see a 60 second 220 mb as opposed to a 60 minute one......:smileyhappy: I do think this system is going to blow through data much faster for the same activity compared to the Gen4 but time will tell and I am monitoring that now. If that's a compression issue then nothing to do about that it sounds like. Thanks to all who have taken the time to respond and work on this issue. :smileyvery-happy:9KViews0likes8CommentsRe: Low and unreliable speeds at any time of day/night on newly installed Gen5
jcarrawrote: For months I have been experiencing the same issues you have mentioned. When I first switched from Gen4 to Gen5 the speed was greatly improved but now it has slowed to a crawl. I was also told to use myinternet.net for the speed test and of course it stated 33.6 Mbps but when I used the Hughesnet speed test I was getting .76 Mbps DOWNLOAD which was less than the 2.36 Mbps UPLOAD speed. I requested a tech to check my home installation and was told it would cost me. To say I'm completely frustrated is putting it mildly. What am I paying for? I have tweaked both of my pc's the best way I could and still no results (driver updates, etc). I even went to PCmatic to see if I could improve the performance to no avail. Both pc's are not ancient to say the least. I even bought my wife a new Dell and still the performance curse still follow us. Today my case was finally sent to the next level of support (up to 5 days to respond). I can hardly wait! Don't know where you are located and if we run off the same beam, etc, and I don't really care to try and understand all of that, but apparently there are some that are more problematic than others, or so it appears. Overall I had faster speeds on Gen4 toward the end, or so it appeared. I'm learning that the speed tests aren't really a lot of help as I can test high but not be able to watch a short low quality video, and then the reverse will be true. Too many variables I suppose, nature of the beast. Frustrating, though, to be sure. I will say that so far Liz has been helpful and is monitoring my situation. I'm sure they are quite busy and probably can only do so much. I guess maybe patience is the key. When I did the Hughes speed test it almost consistently showed much higher speeds than the testmy.net and it was pretty clear I wasn't running at that, at least by performance standards in actual use. tI may be that my inital modem/router that was installed wasn't working properly, as when the tech got here it would not broadcast any wifi signals. He replaced it and it still took a couple of days maybe for my speeds to come up. I lucked out in that I called the company that did my installation which was just a week or so after and he assured me that it should not be having these issues, so he got the okay to send someone back out the next day. That's when everything was checked out and then the modem replaced. I agree that it's terribly frustrating and I don't think we as customers should have to do so much work and spend so much time to get half or more of what we were promised. Doesn't look like much can be done as far as that goes, but my advice at this point would be to stick with this help forum, in contact with Liz or Amanda and see what they can do. Hopefully it won't take too much more time to figure something out and arrive at an agreeable solution. Satellite broadband is just glitchy and annoying, in my experience, but for those of us with no other choices it is what it is. I do think companies need to be a bit more judicial in what they promise and advertise and what they deliver, even if it means to undersubscribe rather than over. Just my two cents+ worth.8.8KViews0likes10CommentsRe: Low and unreliable speeds at any time of day/night on newly installed Gen5
GabeUwrote: deserthavenwrote: Started having trouble watching a short video, buffereing terrible every several seconds, so took another couple of testsaround 1:24 pm Sun 4-1. Win 7: Firefox 58.2 Chrome 29.3, Win 10: Firefox 2.9 Chrome 16.4. An idea. When you use your Windows 7 machine you can still sign in, but use "Location 7" as the identifier, or some other identifier that would let you know that those specific results were from that computer. With that said, due to it using the same Connection ID I was able to find that 58.2Mbps result, even though you weren't signed in. It's most definitelya glitch. Why it gave you that result is odd. It should have been more around the mid 20Mbps range. I've seen glitches before with testmy tests, but this one is really odd. Anyway, here's the test graph from that 58.2Mbps test. The discrepancyis easy to see, as the highest it got was 30.84Mbps, so an average result of 58.15Mbps?. A head scratcher, for sure. I'm contemplating asking on testmy's forum why it might do something like this. Gabe, Replied to Liz with logged in tests in incognito browser. Check that post. Thanks for all of your help!9.3KViews0likes1CommentRe: Low and unreliable speeds at any time of day/night on newly installed Gen5
Lizwrote: Hideserthaven, Thank you for the info on your latest speed tests. That is interesting about the discrepancies between the browsers. I was discussing this with Amanda, and she noted that browser addons/extensions may play a part in this. I'd try doing the same experiment you did, but in incognito browser windows with absolutely no addons. I just checked your diagnostics and I'm not seeing anything abnormal, but I would like to check up on this again at the end of the week to see if that keeps up. Liz, Thanks for checking on things. I just ran four tests, two on each laptop, each in an incognito window on both browsers. Looks much more reasonable. Usable speeds if it's accurate. Barely into 60% of advertised but usable. It almost looks like the new modem made a difference and like Gabe said speeds picked up after it had downloaded/updated everything.....or just coincidence. I guess time will tell. I'm guessing most other problems are congestion from all the users. I will start watching data used this week since the reset every day will end tomorrow I believe. Here's the screenshot of the four tests this morning. Home is Win 10 pc using FF, Work is Win 10 using Chrome, Location 7 is Win 7 laptop using FF and location 8 is Win 7 using Chrome. All pretty close. Thanks to all!9.3KViews0likes1CommentRe: Low and unreliable speeds at any time of day/night on newly installed Gen5
Now how on earth could I possible be getting these speeds? Again, not logged in on Win 7 computer, only Win 10. TOok couple tests each a little after 10 this morning, Sun. 4-1. Win 10: Firefox 16.8, Chrome 16.2. Close enough. Seemd to be working fine. Win 7: Firefox 25.7, Chrome 30.7. That's a little optimistic isn't it? But wait..... Started having trouble watching a short video, buffereing terrible every several seconds, so took another couple of testsaround 1:24 pm Sun 4-1. Win 7: Firefox 58.2 Chrome 29.3, Win 10: Firefox 2.9 Chrome 16.4. These tests just seem worthless to me since I couldn't watch a video in low quality, yet the speed results, with the exception of FF in the Win 10 computer which was probably closer to correct at the time, are depicting a seemingly unrealistic speed. I realize other factors are invovled but this just seems almost silly. Any insight or suggestions? I'm still not sure if there's a problem or not other than congestion which I hope Hughes will put their attention to and come up with some sort of solution. I will be out of my 20 day data reset period this week so will then start watching the data usage more closely and comparing with the Glasswire data.9.2KViews0likes3CommentsRe: Low and unreliable speeds at any time of day/night on newly installed Gen5
deserthavenwrote: GabeUwrote: deserthaven It's possible for different browsers to give different results, but that big of a difference is probably just coincidence. My Edge browser sometimes gives really strange test results, especially if I haven't been to TMN for a while with that browser (I don't normally use Edge). Sometimes it will stick in the beginning, then slingshot across the progress bar, given me really odd results. Chrome is the browser I find to work best when testing, but that could also just be my preference for it. I just tried a test using Firefox and then a test using Chrome immediately afterward, and the difference was only 0.3Mbps. After typing that I tried a test with Edge and it was 0.9Mbps lower than Firefox, which was the lower of the first two. Again, not much difference, and with it being two minutes after the first two it could just be that my speed truly did go down nearly 1Mbps. Gabe, Liz Ran auto test overnight, testing every hour. Tried something that appears to have worked, mostly anyway. I had both Chrome and FF open, and set auto test to run on each but at an offset of about 10 minutes. Ran 5 tests each. Although the results this morning have thrown in two combo tests of up and download on it's own so not sure what browser(s) that was and why it did that. Note that overnight the two browsers were fairly close in results and fairly good speeds considering my past performances. This morning ran 4 back to back tests, 2 on each browser. The last four on this chart are those with FF being the low ones of 6.7 and 6.5 and Chrome the 16.4 and 16. 2. Now, why such a difference in results now when overnight and a few other times are much closer? Also, FF and Chrome aren't consistent in one always being the faster and one the slower. Odd to me but I'm sure there are many factors at play in these tests. (I just noticed two other random tests at 8 something a.m. this morning but at 17mb instead of 25. Hmmm.....Thinking I did those but I know I clicked to use 25MB on each browser.....? Also, in the chart of results, the overnight testing I had marked as "Home" for Firefox and "Work" for Chrome so I could more easily see the varying results as opposed to just checking the timestamp of the test. After 6 days of tests I'm still only averaging 9.7 download. I'll continue to see how it works in real time as far as video streaming, web pages, etc. I'll be gone for several hours midday, but may run a few scattered auto tests. --------------------------------------- Gabe, Just a quick update which is interesting to me, but maybe expected from those more knowledgeable. I got another ethernet cable yesterday and connected my older WIN 7 laptop to router as well via LAN. No programs except testmy.net on each laptop with both Firefox and Chrome opened on both. Ran a few tests a couple different times this morning on each, back to back with both browsers. The older Win 7 pc which is much slower in general as far as computers go, showed speeds almost twice as high, in both browsers, as the WIn 10 new laptop. I forgot to log in on the Win 7 pc so results not showing except on that pc. But, Win 10 pc speeds 11.5 , 12.9, 16.2, 14.8, and 15.6. Win 7 pc, Chrome and FF as well, same interspered time period, 17.4, 29.4, 26.8, and 33.0. So there you have it. I'm not sure at all now that these tests are helpful in any significant way, and maybe not really at all as I've sometimes gotten an extremely low speed on one browser . Maybe to a computer tech they would help to tweak the actual computer and browser systems, etc. but I'm clueless there. At any rate, everything seems to be working for the most part but I'll know more about consistency of usability over the next few days and we can go from there. It may be that the new modem/router (not sure what to call it) made a difference as the weather hasn't changed much here. Thanks again to all and after Liz can pull some data from the modem we may see that there's nothing to actually do.9.3KViews0likes7CommentsRe: Low and unreliable speeds at any time of day/night on newly installed Gen5
maratsadewrote: I don't trust speed tests too much -- I view them more as indicators of trend. User experience is way too subjective, so I still prefer to have some kind of data. I'm beginning to see that. Data as in pulled from the modem/router?8.9KViews0likes1Comment
