About deserthaven

@GabeU wrote: @deserthaven   In the context of this discussion, what you believe is relevant or irrelevant to the end user doesn't matter.  Whether you understand the reasons for questions that are asked or agree with their validity, again, doesn't matter.     Troubleshooting is done.  Questions are asked.     Your complaints aren't helping Lee in any way.  Please stop trolling.   ------------------------------------------------------------------------------------------- Wow, you guys are extraordinarily arrogant.  I never said I didn't understand the reasons for questions nor did I question things I was asked to do from Liz when trying to troubleshoot my service. The fact of the matter is that nothing was solved and the service is still far worse than the previous service and having to pay to not use something (cancel) is absurd.   The assumptions made by Mark were inaccurate and uncalled for and unacceptable to be posted especially from someone labelled "instructor".   And why not let Lee decide if anything I"ve said is helpful to him or not? It's not your place to decide that.   The longer I see posts from those that are supposedly here to help the more I realize exactly what's going on. I thanked you and Liz and others for the input when I was troubleshooting my service a few months ago, although nothing was solved. I just gave up trying because, frankly, my time is just more valuable thank sitting at the computer posting back and forth and waiting.   The accusation from Mark that I am a troll since I post and then "disappear" was uncalled for and inaccurate and extraordinarily rude. I "disappear" because I have a very busy life outside of this forum.   Businesses can only be improved when they listen to customers, really listen. People, by the same token, can only learn when they listen. Far too many on here do not listen. ... View more

@MarkJFine wrote: @deserthaven wrote: That is irrelevant to an end user. I'm a user and get pretty good speeds on a regular basis: 48Mbps at it's best, 10Mbps at it's worst - yes, it is vastly faster than Gen4 for me. I also understand the limitations and learned how to work within the boundaries of satellite internet because it's still my best option.   Clearly it's irrelevant to you and your particular situation, and perhaps some others that regularly love to gripe on here and then run away (read: troll, which I'm beginning to think what your post likely was). But I assure you that your experience is far from that for every end user across the country.   Again, you have the option to lift a finger to help yourself and work with those that will help you. You also have the option to discontinue if your're not satisfied. These are all the options you have to solve the problem.   However, judging by your argument you don't want to solve it. You just want to complain about it using unsubstantiated alt-facts. That's not what this forum was designed for, so as far as I'm concerned this conversation is over.   Let us know when you want someone to actually help you. ----------------------------- Well you're incorrect in your assumptions. If I could get 10 Mbps 20% of the time, anytime, doing anything, I'd be happy. The point is it doesn't matter if I'm even trying to upload a 300 kb picture, it's incredibly slow and nothing like the Gen 4, FOR ME AND THIS LOCATION. Why some have very good service, some have mediocre and some can't even use it is beyond my interest. It should be of interest to Hughes.   Beyond that, if you search you will see that I spent quite some time and lots of posts working with Gabe and Liz on this issue in the past. I did lots and lots of speed tests and reporting and all of the things I was asked to do. I even had the installer come out again, at his cost, to check the entire system. Nothing has changed, nothing has improved, and no solution was provided.   I can assure you I am not troll and I do not just post and gripe on all of these sites and then disappear. I have seen those types all across the net so I know of what you speak. To assume that of me was a little premature.   There appear to be no solutions from Hughes for my particular situation and those of numerous others. How common is this across the country? I can't say because obviously people that are getting excellent results are not likely to come onto this board and post. It is both time consuming and uses data.   I, too, understand the limitations of satellite as that's all I've ever had for two decades now due to living in very rural areas. This isn't about that. It's about being far below those limitations and not being able to get not only what was advertised and promoted but what is regressive compared to the previous system.   I also am not using unsubstantiated alt facts, whatever you intend to imply with that statement. Everything I've gone through has been substantiated here and the fact that this system does not perform up to expectation (based solely on Hughes criteria and past experience with Gen 4) is fact enough. This is not some subjective experience but rather backed up with speed tests and what was asked of me by the moderators.   Perhaps you should, in the future, do a little more research on the threads or ask more questions before making assumptions and accusatory comments to posters. I do understand there are many that love to complain about any and everything. I see it all the time on Amazon and other places. I an assure you that I am not one of them but do expect companies to provide what they promise and to stand behind their products and services .   ... View more

@MarkJFine wrote: @deserthaven wrote: That may be true, however, it doesn't matter to the end user at all. The experience when downloading a file can still be compared to a) other times of day b) other internet providers c) the previous Gen 4 by Hughes. Right, but it still has no context. You're not stating where you're downloading from, so there's no indication if the speed is being impacted by:  - Your connection to the Hughes satellite,  - The downlink to the groundstation,  - The upstream provider (which I've found is usually at fault in my case),  - Anyone hop along that path to the originating server, and finally  - The originating server itself. Not all downloads are going to be over the same path, and not all internet providers are going to even start with the same upstream provider (Incidentally, guess which parts of all this Hughes has 100% control over).   By using a single test server and download size on TestMy, you're eliminating all of those variables. Then, and only then can you start to compare by time of day.   Don't even get me started the misconception of comparing Gen5 to Gen4, because they're two completely different architectures/technologies and work differently under different conditions. @deserthaven wrote: It's clear nothing is going to be done to deliver what Hughes promised. I'm pretty sure they are delivering what they promised, just not what you expected nor consider acceptable. I am absolutely certain they are providing you service with a data allowance and up to 25Mbps speed, which is what they promised. That's a maximum speed. which they often do exceed at times when there's minimal congestion. No one in their right mind is going to guarantee a minimum speed, anywhere, anytime. It's technically impossible and depends heavily on unknown congestion levels, as well as the user's configuration and own usage load (in addition to those also using that particular groundstation which also affects your speed).   If that's a problem and you feel the situation is untenable, perhaps you should consider the option to cancel, which in the long run is always cheaper than fulfilling your contractual obligation.     That is irrelevant to an end user. And no, Hughes is not delivering what was stated. Of course they say "up to" certain speeds and you're wrong about no one guaranteeing a minimum because when I had Hughes through Dish that's exactly what they did was guarantee a minimum speed. Regardless of whether the two systems are entirely different or not, a new system SHOULD be improved and provide at least the same quality of service but preferable a better one. The fact that ads, techs and installers continually stated that not only was this Gen 5 faster but that even at throttled speeds it would bne faster than the Gen 4 and that you'd be able to stream videos is very misleading and actually outright deceitful. If that is not endorsed by Hughes then so be it but every sales person, installer, tech and the like should be instructed to state only the facts which is that Gen 5 may work good for you but it may not and you have no option once you agree to installation to back out if it doesn't. When you can repeatedly download a file and 1-5 times out of 100 get the speed you had with a previous installation that's just not acceptable. At minimum Hughes should be able to explain what exactly the problem is and either correct it or fess up and say they oversold or misrepresented the service. It would be nice to know just exactly how many users across the country actually have the service they "expected" as you say. FYI, our "expectations" didn't just fly out of the top of our head and wild imaginations, they were put there by Hughes ads, techs and installers. As the saying goes, if it sounds too good to be true it probably is. ... View more

@GabeU wrote: @Lee Bonnifield wrote: Simple browsing and email do not reveal slow speeds to me.  If I am downloading a file bigger than 10 MB, very slow speed can be visible if I look at the download speed in the firefox download panel.  If I download a 150 MB file I am sure to notice by how long the file remains in the download panel, and if I look there the slow speed is displayed.  Why do I have to report activities? You know that all the speeds I have reported are experienced during a single activity, testmy.net .   The activity is important to know because the reliability of speeds seen during a file download, when in the context of determining service speed, are a completely different thing than speeds seen during a speed tests.  Testmy.net speed tests demonstrate service speeds.  File downloads do not, as there is no way to verify the integrity, nor speed, of the source server.  There's nothing wrong with seeing how well a file download is doing, which is why all browsers give that ability, but it can't be used as a reliable example of service speeds.  This is why the reps ask for the activity being performed when the issue is seen.     When a rep asks for specific information it is for a good reason.       That may be true, however, it doesn't matter to the end user at all. The experience when downloading a file can still be compared to a) other times of day b) other internet providers c) the previous Gen 4 by Hughes.   I can download the very same file from the very same source, etc., and 95% of the time it's going to be slower than actually watching the video or whatever. The other 5% of the time it actually works like it should and like the previous Gen 4 did far more often than Gen 5 does.   Basically, Gen 5, for far too many, is a very bad thing and not performing up to par let alone equal to others or the previous Hughesnet. This is totally unacceptable and irresponsible and at this point in time Hughes should either voluntarily admit it's failure and waive all early termination fees and costs allowing a customer to cancel the service without further damage. It's enough to suffer through the use of this let alone the time spent trying to solve these problems via typing and waiting and typing and waiting and testing and typing and waiting, etc. It's clear nothing is going to be done to deliver what Hughes promised. Why some have good results and many do not I don't know and I don't care because the system should be fixed ASAP to deliver to everyone. Individual differences such as computer and browser aside, most people know what they experience and how to compare that experience.   Being forced to tolerate a bad situation or pay big bucks to a provider to cancel an inferior service is nonsense. Sheer nonsense. Maybe it's time  a "lemon" law for internet providers like for purchasing a bad vehicle was invoked.       ... View more

I would suggest you not expect much if any improvement, probably ever. It seems that if you happen to be in a problem area or for some reason have very slow speeds often if not all of the time you are pretty much going to always have that. That is my experience anyway and what appears to be those of many others. What the actual problem(s) is I couldn't say but it's clear that Hughes has no real intention of correcting this. The moderators on this site are very helpful but of course can only do so much. I still cannot watch a 30 second video at any quality on any browser or computer or any time of the day and night without buffering. Downloading anything takes just about as long as the particular video is long. There have been exactly 3 times since I started this in March that I have been able to download anything in reasonable time, being 2 Mbps or faster. Almost always it's around 80 kbps/sec. Gen 4 was not great but was better than this. I ignored my gut and went with this on the promises from Hughes, cancelling the Gen 4 I had through Dish. One of my big concerns was dealing directly with Hughes and I was right on that one as well. Cancel? Well if there wasn't a massive early termination fee involved I would. Satelitte leaves much to be desired regardless of provider but having substantially less in reality than is promised and advertised to sell a service is not okay. Yet, here we are. If there are those that are getting these great speeds why can't Hughes provide it everywhere? I have no idea, but they sure need to have a good reason, let us all know what it is, and provide us with compensation accordingly for the lack of fulfillment of the contract. Sure, speeds are "not guaranteed", good loophole, but we all know that's not good enough to sell something that's in many cases worse than the previous product/service on claims Hughes puts out. ... View more

@michaelsw59wrote: Thanks, I don't ordinarly let this kind of stuff get under my skin. I just bought a house in somewhat rural Montana, HughesNet is my only option unless I use my cellphone as a hotspot (which seems faster). I had 100mbps before moving so the contrast is startling. I've done my share of trouble shooting in the past and did some before I posted. It seems the page that is recommended here to test always shows good speed but as soon as I want to stream a tv show it buffers every 4 or 5 seconds making it imposseble to watch. I have done both connected via ethernet and using wifi. I personally think the router they supplied is junk but thats me. I asked when the installed if I could bypass it and he said no, of course. I'll give your suggestion a try when I have some time. Thanks   Oh yes, if you're used to a much faster service it will be very hard indeed to get used to. I've never had anything very fast. That said, I happen to agree that the speed tests are pretty much worthless as far as telling anything about how it's going to work in real time use. I've had high speed tests yet can't watch a 2 minute low quality video and the reverse has been true, although the times I have been able to stream or watch anything are in the vast miniority of times. Same goes for downloading a video. One time only was I able to download a 200+mb file in less than 60 seconds. Imagine my excitement!  Before then and since I average 45-55 minutes for the same size/type/source. You might want to check with your installer and see if they will come out and double check everything, although I suspect they might find everything "okay". Mine did improve some with a new modem/router. Good luck!   ... View more

@michaelsw59wrote: I am new to HughesNet as of last week. The moment the installer left I have had perhaps dial up speed.  I can not watch youtube videos, I can not stream any movie. Streaming music works sometimes. To say I'm frustrated would be an understatement. This certainly isn't what I paid for.   one exrtremely disalutioned customer Hi, I can't be of much help except to recommend starting your own thread on the tech forum with as much information on your system and problems you're having as possible. Also, beforehand take some speed tests via ethernet connection, not wifi, with wifi signals turned off on your modem, at testmy.net. The instructions I believe have been posted elsewhere on this forum. Basically, create an account, and test downloads at 25mb and uploads at 4 mb. It will log your results and Liz and Amanda, moderators here, can then look at all of your info. I've found that browsers and addons make a huge difference in test results, and that using a private browsing window seems to give the most consistent and accurate results. I've also found that often what the speed test shows does not really correspond much with what I'm able to do online as far as web pages loading or videos playing without bufferiing. It seems pretty hit and miss but I did seem to have a faulty modem the first time, however speeds are still rather hit and miss and more often than not disappointing. Hopefully Hughes can address these issues in time. I have a feeling it's just congestion, but I'm just guessing. Satellite in and of itself is a contrary beast and certainly not anyone's best option but when it's the only option that's what we have to deal with. I would also not waste any time trying to troubleshoot over the phone with customer service. It's just not what they do. Liz and Amanda are quite diligent, I've found, and will do what they can. Please give them a try. ... View more

@Lizwrote: Hi deserthaven,   Thank you for the added details. I'll continue to monitor your site at the end of the week for a couple of weeks just to be sure something doesn't pop up. Just let me know in the thread is you experience something out of the ordinary.     Your cooperation, patience, and understanding are much appreciated.     Liz,   Thanks for your continued monitoring and help. I think the 60sec 200+mb download was just a happy fluke! Back to taking 45-55 minutes for the same thing again, peak or off peak hours and videos buffering badly, sometimes so much that I just can't bother to try and watch a 3 minute or less video. Weather, here anyway, must not play that big of a part as the day it was fast, briefly, was completely overcast and then totally clear and sunny on the slow downloads. Not sure about weather at the gateway or wherever else might affect the transmissions.   I am going to be moving the modem one more time as I purchased longer ethernet cords so now I can put things where they are more convenient. I will probably do that this weekend. If I really need to wait till next weekend to move it I can, just let me know.   Thanks again.     ... View more

@Lizwrote: Hi deserthaven,   Thank you for your patience and cooperation. I ran diagnostics on your site and nothing out of the ordinary is showing up. Your download speed right now from your modem to the gateway is 20904.626 kb/sec. How are you finding your internet experience lately? Is there something in particular you're trying to do online that's proving difficult?    Liz,   Thanks for checking again.  Actual use has been about the same, sometimes okay, once in a while good, and sometimes pretty slow. I haven't run speed tests in a while. I tried to watch a streamed webinar video last night, probably around 8:30 pm CT, and it buffered many times, sometimes as long as 60-90 seconds or more, which I suppose isn't that long but seems like it when you're trying to watch it. It was an hour long video and buffered like that probably 6-8 times, this was I believe on a 360 quality setting. Now, this morning, (Sunday morning) at 7:50 a.m. Central, which would have been on my "bonus" data time, for the first time ever I downloaded a 220mb video in less than 60 seconds! That's what I was expecting and what I knew should be possible as it was for a while on the Gen 4 system. It has been taking 45-60 minutes to do that every other time no matter whether on daytime data or bonus data. Just a slow morning for congestion/usage? Probably so, but just a guess. Not long after that I was loading web pages more slowly again. I'd say to just consider this solved at the moment since I have a feeling I had a bad modem initially, and the rest is just congestion slowing things down although I would really like to see the speeds more consistent with normal usage as it's very frustrating to see 60 minutes for 220mb as opposed to 60 seconds. Or maybe I should say it's awesome to see a 60 second 220 mb as opposed to a 60 minute one......   I do think this system is going to blow through data much faster for the same activity compared to the Gen4 but time will tell and I am monitoring that now. If that's a compression issue then nothing to do about that it sounds like.   Thanks to all who have taken the time to respond and work on this issue.     ... View more

@jcarrawrote: For months I have been experiencing the same issues you have mentioned.  When I first switched from Gen4 to Gen5 the speed was greatly improved but now it has slowed to a crawl.  I was also told to use myinternet.net for the speed test and of course it stated 33.6 Mbps but when I used the Hughesnet speed test I was getting .76 Mbps DOWNLOAD which was less than the 2.36 Mbps UPLOAD speed.  I requested a tech to check my home installation and was told it would cost me.  To say I'm completely frustrated is putting it mildly.  What am I paying for?  I have tweaked both of my pc's the best way I could and still no results (driver updates, etc).  I even went to PCmatic to see if I could improve the performance to no avail.  Both pc's are not ancient to say the least.  I even bought my wife a new Dell and still the performance curse still follow us.  Today my case was finally sent to the next level of support (up to 5 days to respond).  I can hardly wait!  Don't know where you are located and if we run off the same beam, etc, and I don't really care to try and understand all of that, but apparently there are some that are more problematic than others, or so it appears.   Overall I had faster speeds on Gen4 toward the end, or so it appeared. I'm learning that the speed tests aren't really a lot of help as I can test high but not be able to watch a short low quality video, and then the reverse will be true. Too many variables I suppose, nature of the beast. Frustrating, though, to be sure.   I will say that so far Liz has been helpful and is monitoring my situation. I'm sure they are quite busy and probably can only do so much. I guess maybe patience is the key.   When I did the Hughes speed test it almost consistently showed much higher speeds than the testmy.net and it was pretty clear I wasn't running at that, at least by performance standards in actual use.   tI may be that my inital modem/router that was installed wasn't working properly, as when the tech got here it would not broadcast any wifi signals. He replaced it and it still took a couple of days maybe for my speeds to come up. I lucked out in that I called the company that did my installation which was just a week or so after and he assured me that it should not be having these issues, so he got the okay to send someone back out the next day. That's when everything was checked out and then the modem replaced.   I agree that it's terribly frustrating and I don't think we as customers should have to do so much work and spend so much time to get half or more of what we were promised. Doesn't look like much can be done as far as that goes, but my advice at this point would be to stick with this help forum, in contact with Liz or Amanda and see what they can do. Hopefully it won't take too much more time to figure something out and arrive at an agreeable solution. Satellite broadband is just glitchy and annoying, in my experience, but for those of us with no other choices it is what it is. I do think companies need to be a bit more judicial in what they promise and advertise and what they deliver, even if it means to undersubscribe rather than over. Just my two cents+ worth. ... View more

@GabeUwrote: @deserthavenwrote: Started having trouble watching a short video, buffereing terrible every several seconds, so took another couple of testsaround 1:24 pm Sun 4-1.    Win 7: Firefox 58.2   Chrome 29.3,  Win 10: Firefox 2.9 Chrome 16.4.  An idea.  When you use your Windows 7 machine you can still sign in, but use "Location 7" as the identifier, or some other identifier that would let you know that those specific results were from that computer.      With that said, due to it using the same Connection ID I was able to find that 58.2Mbps result, even though you weren't signed in.  It's most definitely a glitch.  Why it gave you that result is odd.  It should have been more around the mid 20Mbps range.  I've seen glitches before with testmy tests, but this one is really odd.  Anyway, here's the test graph from that 58.2Mbps test.  The discrepancy is easy to see, as the highest it got was 30.84Mbps, so an average result of 58.15Mbps?.  A head scratcher, for sure.  I'm contemplating asking on testmy's forum why it might do something like this.       Gabe,   Replied to Liz with logged in tests in incognito browser. Check that post. Thanks for all of your help!     ... View more

@Lizwrote: Hi deserthaven,   Thank you for the info on your latest speed tests. That is interesting about the discrepancies between the browsers. I was discussing this with Amanda, and she noted that browser addons/extensions may play a part in this. I'd try doing the same experiment you did, but in incognito browser windows with absolutely no addons.    I just checked your diagnostics and I'm not seeing anything abnormal, but I would like to check up on this again at the end of the week to see if that keeps up.   Liz,   Thanks for checking on things. I just ran four tests, two on each laptop, each in an incognito window on both browsers. Looks much more reasonable. Usable speeds if it's accurate. Barely into 60% of advertised but usable. It almost looks like the new modem made a difference and like Gabe said speeds picked up after it had downloaded/updated everything.....or just coincidence. I guess time will tell. I'm guessing most other problems are congestion from all the users. I will start watching data used this week since the reset every day will end tomorrow I believe. Here's the screenshot of the four tests this morning. Home is Win 10 pc using FF, Work is Win 10 using Chrome, Location 7 is Win 7 laptop using FF and location 8 is Win 7 using Chrome. All pretty close.   Thanks to all! ... View more

Now how on earth could I possible be getting these speeds? Again, not logged in on Win 7 computer, only Win 10. TOok couple tests each a little after 10 this morning, Sun. 4-1. Win 10: Firefox 16.8, Chrome 16.2. Close enough. Seemd to be working fine. Win 7: Firefox 25.7, Chrome 30.7.   That's a little optimistic isn't it? But wait.....       Started having trouble watching a short video, buffereing terrible every several seconds, so took another couple of testsaround 1:24 pm Sun 4-1.    Win 7: Firefox 58.2   Chrome 29.3,  Win 10: Firefox 2.9 Chrome 16.4.   These tests just seem worthless to me since I couldn't watch a video in low quality, yet the speed results, with the exception of FF in the Win 10 computer which was probably closer to correct at the time, are depicting a seemingly unrealistic speed. I realize other factors are invovled but this just seems almost silly.   Any insight or suggestions? I'm still not sure if there's a problem or not other than congestion which I hope Hughes will put their attention to and come up with some sort of solution. I will be out of my 20 day data reset period this week so will then start watching the data usage more closely and comparing with the Glasswire data. ... View more

@deserthavenwrote: @GabeUwrote: @deserthaven   It's possible for different browsers to give different results, but that big of a difference is probably just coincidence.     My Edge browser sometimes gives really strange test results, especially if I haven't been to TMN for a while with that browser (I don't normally use Edge).  Sometimes it will stick in the beginning, then slingshot across the progress bar, given me really odd results.  Chrome is the browser I find to work best when testing, but that could also just be my preference for it.      I just tried a test using Firefox and then a test using Chrome immediately afterward, and the difference was only 0.3Mbps.  After typing that I tried a test with Edge and it was 0.9Mbps lower than Firefox, which was the lower of the first two.  Again, not much difference, and with it being two minutes after the first two it could just be that my speed truly did go down nearly 1Mbps.     Gabe, Liz   Ran auto test overnight, testing every hour. Tried something that appears to have worked, mostly anyway. I had both Chrome and FF open, and set auto test to run on each but at an offset of about 10 minutes. Ran 5 tests each. Although the results this morning have thrown in two combo tests of up and download on it's own so not sure what browser(s) that was and why it did that.   Note that overnight the two browsers were fairly close in results and fairly good speeds considering my past performances. This morning ran 4 back to back tests, 2 on each browser. The last four on this chart are those with FF being the low ones of 6.7 and 6.5 and Chrome the 16.4 and 16. 2. Now, why such a difference in results now when overnight and a few other times are much closer? Also, FF and Chrome aren't consistent in one always being the faster and one the slower. Odd to me but I'm sure there are many factors at play in these tests. (I just noticed two other random tests at 8 something a.m. this morning but at 17mb instead of 25. Hmmm.....Thinking I did those but I know I clicked to use 25MB on each browser.....?   Also, in the chart of results, the overnight testing I had marked as "Home" for Firefox and "Work" for Chrome so I could more easily see the varying results as opposed to just checking the timestamp of the test. After 6 days of tests I'm still only averaging 9.7 download. I'll continue to see how it works in real time as far as video streaming, web pages, etc. I'll be gone for several hours midday, but may run a few scattered auto tests.      --------------------------------------- Gabe,   Just a quick update which is interesting to me, but maybe expected from those more knowledgeable. I got another ethernet cable yesterday and connected my older WIN 7 laptop to router as well via LAN. No programs except testmy.net on each laptop with both Firefox and Chrome opened on both. Ran a few tests a couple different times this morning on each, back to back with both browsers. The older Win 7 pc which is much slower in general as far as computers go, showed speeds almost twice as high, in both browsers, as the WIn 10 new laptop.   I forgot to log in on the Win 7 pc so results not showing except on that pc. But, Win 10 pc speeds 11.5 , 12.9, 16.2, 14.8, and 15.6.    Win 7 pc, Chrome and FF as well, same interspered time period, 17.4, 29.4, 26.8, and 33.0.   So there you have it. I'm not sure at all now that these tests are helpful in any significant way, and maybe not really at all as I've sometimes gotten an extremely low speed on one browser . Maybe to a computer tech they would help to tweak the actual computer and browser systems, etc. but I'm clueless there.   At any rate, everything seems to be working for the most part but I'll know more about consistency of usability over the next few days and we can go from there. It may be that the new modem/router (not sure what to call it) made a difference as the weather hasn't changed much here.   Thanks again to all and after Liz can pull some data from the modem we may see that there's nothing to actually do.   ... View more

@maratsadewrote: I don't trust speed tests too much -- I view them more as indicators of trend. User experience is way too subjective, so I still prefer to have some kind of data.  I'm beginning to see that. Data as in pulled from the modem/router?     ... View more

@maratsadewrote: @deserthavenwrote: Odd thing is mine are consistent differences. Sometimes FF faster than Chrome when run back to back and sometimes the other way around and sometimes they're very close. What's up with that?   Not a clue, but I see the same as you do.  I imagine it may have to do with the way the browsers work, and also, with the broadband speed -- IME it varies from second to second, sometimes by a lot.  I've tested this phenomenon with other ISPs (Verizon and Xfinity), and it's the same thing, so it's not HN-related, at least I don't think so.  I'm certainly no expert, nor a tech or engineer in this area, but it lends one to believe that maybe these speed tests aren't really all that helpful? Maybe just actual user experience, i.e. streaming or web page loading, etc., is more of an indicator as to whether things are working properly? Of course that varies to due to various factors outside of the actual broadband signal speed, but in reality that's what really matters to people, not the actual speeds it tests out to be. It just seems that I never had this much problem with speeds/usability on the Gen4. Maybe just perception because I expected more, I don't know. That requires more thinking and reflection than I want to put in right now...... ... View more

@maratsadewrote: "just ran one test on Firefox, 3.1Mbps, and immediately ran on Chrome, 15.6Mbps. Does that make ANY sense?"   I see big differences between speed tests run on Firefox and on Chrome.  Odd thing is mine aren't consistent differences. Sometimes FF faster than Chrome when run back to back and sometimes the other way around and sometimes they're very close. What's up with that? ... View more

@GabeUwrote: @deserthaven   It's possible for different browsers to give different results, but that big of a difference is probably just coincidence.     My Edge browser sometimes gives really strange test results, especially if I haven't been to TMN for a while with that browser (I don't normally use Edge).  Sometimes it will stick in the beginning, then slingshot across the progress bar, given me really odd results.  Chrome is the browser I find to work best when testing, but that could also just be my preference for it.      I just tried a test using Firefox and then a test using Chrome immediately afterward, and the difference was only 0.3Mbps.  After typing that I tried a test with Edge and it was 0.9Mbps lower than Firefox, which was the lower of the first two.  Again, not much difference, and with it being two minutes after the first two it could just be that my speed truly did go down nearly 1Mbps.     Gabe, Liz   Ran auto test overnight, testing every hour. Tried something that appears to have worked, mostly anyway. I had both Chrome and FF open, and set auto test to run on each but at an offset of about 10 minutes. Ran 5 tests each. Although the results this morning have thrown in two combo tests of up and download on it's own so not sure what browser(s) that was and why it did that.   Note that overnight the two browsers were fairly close in results and fairly good speeds considering my past performances. This morning ran 4 back to back tests, 2 on each browser. The last four on this chart are those with FF being the low ones of 6.7 and 6.5 and Chrome the 16.4 and 16. 2. Now, why such a difference in results now when overnight and a few other times are much closer? Also, FF and Chrome aren't consistent in one always being the faster and one the slower. Odd to me but I'm sure there are many factors at play in these tests. (I just noticed two other random tests at 8 something a.m. this morning but at 17mb instead of 25. Hmmm.....Thinking I did those but I know I clicked to use 25MB on each browser.....?   Also, in the chart of results, the overnight testing I had marked as "Home" for Firefox and "Work" for Chrome so I could more easily see the varying results as opposed to just checking the timestamp of the test. After 6 days of tests I'm still only averaging 9.7 download. I'll continue to see how it works in real time as far as video streaming, web pages, etc. I'll be gone for several hours midday, but may run a few scattered auto tests.     ... View more

@GabeUwrote: @deserthaven   Yeah, it is a bit scary messing with those.  One mistake and oops, your computer nearly becomes a brick. 😛   It's not fun when something goes wrong, especially when you have to start from square one because of it.  Trust me, I learned my lesson quickly enough when playing around with system files and such back in the mid/late 90s.  Twice I had to take my desktop back to where I bought it from so they could reinstall Windows 95.  They told me the next time they would charge me for it.  I was more careful then.  LOL.  It was a clone computer so it didn't come with a Windows disk to reinstall it myself.      It is possible that it's just bad congestion and you happen to be on a beam that has a lot of people on it, but it could get better, too, if that is the problem.  Liz will be able to tell.  And though I'm sure you're probably already planning to, it woud be good to get one or two more download tests in a little later.  You can definitely see that your speed is dropping.  😞    Going to give it up for the night but just ran one test on Firefox, 3.1Mbps, and immediately ran on Chrome, 15.6Mbps. Does that make ANY sense? For a while it seemed Chrome showing faster speeds, then it didn't matter/about the same, and now this result. No way of knowing of course if it's just a fluke and the speed was going to vary that much anyway, but sure is mind boggling, to me anyway. I'm going to set the auto test to run just a few over night and see what it shows. ... View more

@GabeUwrote: @deserthaven   I missed your last post. You posted an update while I was typing my reply, so I didn't see it.  😛   If you created a Psched folder when performing the registry edit, you can simply delete that folder to make everything go back to where it was.  Deleting this folder will delete everything you did in that folder.  If you did it a different way, I'm not sure.     Here's an article that explains the realities of changing the QOS setting and how it's probably not worth it.  It also mentions what I did above about deleting the Psched folder, if that's how you did it.     https://dottech.org/26628/how-to-force-windows-to-use-100-of-your-network-bandwidth-how-to-guide/   BTW, while you're certainly free to run as many tests as you like, you really only need to run a few tests at a few different times of day.  Like maybe 3-5 in the morning, the same in the afternoon and the same in the evening.  That's usually what's requested.  Again, you can run as many as you want to, but if you'd like to slow down a bit, no pun intended, you certainly can.       Funny! I was just curious because it had been playing small videos without any problem, then it suddenly started buffering. I guess at this point the speeds are sort of irrelevant as it almost appears that it's congestion, although it happens way more than it doesn't.   I just ran two more back to back, one in Chrome, which had been testing faster, and one immediately after in Firefox....Chrome 3.1 FF 4.7 so I guess it maybe has little to nothing to do with browser. But those speeds are once again very low and not what is to be expected. Because I have, occasionally, gotten a higher speed, although still usually below 60% of advertised speeds, it may be that there is no real "solution" and this is just the way it's going to work. If so, that's terribly disappointing and really not acceptable. Maybe between Liz pulling in data later from the modem and engineers looking at it something can be revealed.   At any rate, thanks for your help. I did the Windows thing a bit differenly, installing a gpedit.msc file and then copying it and Group Policy and another one into system 32 from WOW64 if I remember correctly. Then opened something and changed the value to 0% on the bandwidcth thing. I just reverted the bandwidth back to "not configured" as it was originally and left the other files as they are. A little scary messing with those.   ... View more

Per undoing the reserved bandwidth setting in Win 10:  I reset it like it was originally which was "not configured" so it uses whatever it wants, I guess up to 20%. That's actually quite a lot if trying to do something at these speeds normally but don't want to make things worse. I did not delete the files I moved around as I'm not sure if that WOULD mess stuff up. Do you know? I think I can figure out just by reversing the whole process and take the files out of system32 and  delete but I don't want to mess stuff up.   My auto testing right now is coming up fairly decent on average. In another hour or less the group of tests will be done and will see what it's averaging. These are on Chrome and win 10 laptop LAN wired with wifi's disabled. Modem should be able to stay on nonstop for the forseeable future now. ... View more

@GabeUwrote: @deserthaven   That's good that you were able to disable the WiFi, including disabling the radios themselves.  I tried Firefox and it actually worked better for me than Chrome.  LOL.  Go figure.  😛      And no, enabling/disabling the WiFi won't mess anything up with Liz's information.  The important thing, as Liz mentioned in her reply, is making sure that the modem remains plugged in for at least the next 5+ days.     Also, I read what you were talking about with that 20% thing.  To be honest, I wouldn't mess with it.  The reason is that 99% of the time this won't affect you.  That 20% reserved is for when QOS dependent applications are running, and they should have a reserve so they can do what they are supposed to when they need to.  Turning that 20% off can actually cause more harm than good for those applications.  And most of the time those applications aren't running in the first place, and when they aren't you'll have 100% of your bandwidth.     If you know how to I would reverse what you changed and set it back to where it was.  Again, you'll rarely ever see a difference in speed and it can cause more headaches than it's worth.    Well NOW you tell me!    I can see if I can figure out how to reverse it. I was a little afraid to do it but so many said it had helped their speeds so thought I'd try since instructions were fairly clear. I guess if I change back and can verify it has slowed things down with no other traceable reason I can revert back again. I'm guessing Win 7 doesn't have this issue. I'm considering changing this pc to Win 7 as it's far more controllable especially for updates but I haven't decided yet. Any thoughts?   I've been having trouble with Firefox for quite a while now. I installed the newest version and it wouldn't display pages, sometimes at all and sometimes just partially so I went back to version 56 I think it is. I'm running auto speed tests now on Chrome and either my speed is picked up some now or Chrome testing better. What a headache!   Thanks for all of your help! ... View more

@GabeUwrote: @deserthaven   I don't mean to ask what might be a stupid question, but you're absolutely sure that when you're trying to disable the WiFi you're doing with a LAN cable connected computer, NOT a WiFi connected computer, right?  The reason I ask is that, what you're describing is what would happen if you were trying to disable it with a WiFi connected computer.  Again, this may sound like a stupid question, but I have to ask it.  It's also VERY odd that two modems would be having very similar problems when trying to disable the WiFi.     If you go on the main page of the WiFi and uncheck SSID Enable for just the 2.4GHz radio, then click Save Settings, what happens?  Only the SSID Enable box for the 2.4GHz radio.    BTW, if it seems to complete, but then refreshes to an error page, just go back in and see if the settings stuck.  For some reason, when I do it now it's giving me an error page rather than refreshing back to the WiFi Settings page.  I don't know why it's doing this, but the settings have still changed and stuck when I go back in and check them.     Edit:  You're absolutely sure that your new desktop is connected via LAN cable and not WiFi, right?  The reason I ask is that many new desktops have the ability to connect via WiFi.  If you had to enter a password to connect your new desktop it's connected via WiFi, not the LAN cable (a LAN cable connection doesn't need a password), and this would explain the problem you're encountering when trying to disable the WiFi.  Click your connection on the lower right of the screen (in the taskbar) and see what it says, as in whether it's an Ethernet or WiFi connection.       Hadn't had time to reply and a little short on time now, but....yes LAN connected only computer. BUT, when I used CHROME to change settings on modem it worked! I guess something in Firefox is stopping it? It appears to be saving but never does, but in Chrome it saved quickly. So the wifi is off and as of now the indicator light on front of modem is also off.  I did use the wifi for a bit yesterday running tests on other computer and occasionally it worked fabulously, then tanked in both firefox and chrome. I thought perhaps win 7 better. Think I posted those thoughts already. Anyway, I also saw a forum where Win 10 uses 20% of your bandwith by default and found a long way to go about changing that and I did that. Don't know if it helped but this morning I was testing at 16 (once) and proceeded to download several very short youtube videos for the kids, 11 to 30mb files, but was doing 3-4 at a time, until 10:45 when it suddenly started buffering even just one at a time and has continued to do so, it's not noon CST.   EDIT: Oh, per the wifi setting: I ended up unchecking the advanced tab one that clicks the whole wifi thing off, not just the SSID. Figured if it worked that was fine (don't guess that messes anything else up?) and then if and when I want to use it will go to Chrome and log in and enable again.     ... View more

Hahaha, might have to scrap my previously posted enlightenments as now the Win 7 pc not testing out above 8 either. Will have to do more troubleshooting and testing back and forth still to see what's up, but I do suspect Win 10 has something else eating up bandwidth but have the delivery optimization off and what I can control on updates is controlled but they cannot be turned off completely in this 10 Home version. ) : ... View more

@Lizwrote: Good morning deserthaven,   Since you've already rebooted today you can go ahead and do it again if you want. I'm not sure why the wifi settings aren't saving, so you can try a reboot. After today, I'd like to keep that modem on for at least 5+ days.      Your cooperation, patience, and understanding are much appreciated.   Liz and Gabe, Okay, after many more hours of using and testing and reading, etc., and a long story of data, I think, at least with the new modem/router, things are probably working as expected (although I still cannot get the modem to let me turn of the wifi which I really need to do as I don't like it broadcasting all of the time). My old Win 7 laptop, connected with 2.4 and 5 both is running tests of 28-32 Mbps. It's a much smaller/slower computer, technically, than the brand new HP with Win 10. I have gone in and temporarily disabled my firewall on Win 10 and retested but still no better. I can't connect my old laptop via LAN yet as the screen is broken and it has to be HDMI connect to a tv to use, so wifi the only option I have right now on it.   With those speeds, though, if correct, it would appear at this point that the system is working. It is still overcast here today but no rain.   Any suggestions for fixing the WIN 10 computer to work with this system? I don't want to as I don't really know how but I do have a Win 7 disc I can use to install it on this laptop instead of win 10 if necessary but surely there are win 10 users out there running the Hughes systems and it's working?   Any help is appreciated. If you go to testmy.net results you'll see, I think the 31.9 Mbps on there, which was the Win 7 pc using wifi connection at about 25 feet from the modem.     ... View more

@GabeUwrote: @deserthaven   You can certainly try the WiFi, but the only thing that might become a bit of a pain is disabling it every time you run a speed test, as when speed tests are run they should be done with the WiFi disabled.  This makes sure that nothing is sapping any bandwidth through WiFi during the speed tests.     And the speed tests definitely use up a lot of data, that's for sure.  Those Ookla (speedtest.net) tests can be even worse, depending on the speed.  I've seen that site chew through 70-80MB per test.  It's crazy.  That's one of the reasons, among others, that Ookla's not recommended for diagnostic speed testing like this.  But, really, I wouldn't run more than a couple more tests before the night's out, and that should be plenty for tonight.  Maybe one or two download tests and one upload test around the same time.  Then, maybe try a couple more tomorrow to see if the speed has picked back up at all, which I'm hoping is the case.      Oh, and to answer a question you asked a couple of posts back, yes, that link will always show all of the tests, including the most recent ones you've run.  That's one of the reasons that it's requested to create an account and run the tests under that account in the speed test instructions.  It keeps all of the tests in one place, making it much easier for the reps and engineers to look at them.  Without running the tests under a user created account people would have to post a link to, or picture of, each test.  Eek!  What a pain that would be!  😛    This is odd, to me anyway. Heading to bed but decided to run another test. The one on the myaccount page on Hughesnet showed 28.23Mbps down and 1.80 upload, and immediately after I did the testmy.net test and got 1.4Mbps down and the speedtest.net showed 11.02 down and .068 up. These were within as close as possible with only the loading of page time to separate the tests. I'm positive it's not running at 28 by the way things buffer.   Another thing maybe you can help with. I cannot get the wifi turned off on this modem and it won't let me change the password or name of the network, etc. When I log in with Admin, which appears to be the default password, then try to make any changes, one at a time, and hit save, it just sits there like the other one did, saying "applying changes, please wait" with a progress bar below sitting at 0%. When I leave it after a while it will go back to the log in page. Have tried numerous times. The previous modem did this but it did initially let me change the passwords and name of the network. Is it because it's not getting a good enough signal or what? So as of right now the wifi is still on, although there is nothing anywhere connecting to it as I have nothing to connect except my laptop which is wired to the LAN connection. There are no close neighbors, etc. I'm not sure how anything else could connect from somewhere, unless hacked somehow. (?)   I could try once more to reboot the modem but since this one has been restarted already three times today I'm not sure that would help and per Liz's request I'm going to try to not do that for any reason for a week or so at least so she can pull some data from it.   Am I missing something here?   Thanks. ... View more

@GabeUwrote: @deserthaven   It's possible that your speeds will improve.  Being that it's a new modem, it may very well have to update its software to become current.  There was a sizable update very recently and it may presently be in the process of downloading and/or installing that update.  Hopefully your speeds will improve soon.   Gabe,   Thanks for the info. When he swapped it out it took many minutes so I'm assuming it did all of the updating then, but it's possible there's more to come. Oh, just remembered, too. The tech ran a speedtest, I believe on Ookla, before he left and got around 11Mbps download.  I'll watch it periodically over the next 24 hours and maybe the weather will clear as well. I haven't tried the wifi on this one yet but maybe I should? I don't want to mess any stats up though if indeed that would. I'm still running the glasswire for data usage and by far the speedtests are the biggest user of data.     ... View more

Liz,   One more update. Was having trouble doing anything on pc so ran more tests. Still somewhat overcast here but no rain or other precip, wind, etc.   Worse than ever for some reason. The test took a very long time to complete,. Got 181kbps and 292kbps downloads and strangely, a 1.3Mbps upload which is about average for this system so far. Yes, correct, kbps. Hopefully this changes when weather clears completely but even at that I have never had this problem or speeds with the worst weather on the Gen4 system. Not sure why that would be.   ... View more

UPDATE:   Liz,   I had called my system installer the morning of the day you replied to my post. They were sending a tech out, at their expense, to double check my system. He left just a bit ago. Installed a new modem as the one I had would not send out a wifi signal for some reason after enabling the signals. He checked the dish and connections, etc. Everything checked out okay other than the modem wifi signal.   Unfortunately, it has had no positive impact on the wired signal speeds, although it is a cloudy/rainy day off and on today. I will check some speeds again as the weather improves just in case things have gotten better for clear days.   So, not rebooting the modem was a wash....sorry. Hopefully from here on out you will still be able to get some stats after several days or beginning of next week, etc. that can help.   Not your department I suppose nor are you authorized to guess at problems, but a thought is that because my recent Gen4 speeds were actually higher often than should've been able to get and the Gen5 much slower than it should be, is it possible that when so many were migrating to the Gen5 from Gen 4 that it opened up the network, less congestion, and therefore faster speeds on the Gen4 but at the same time slowing down the Gen5 beyond expectation? Just a thought.   Thanks again and I will do more tests on this new modem as the weather clears. ... View more