Forum Discussion
Low and unreliable speeds at any time of day/night on newly installed Gen5
Starting my own post now after reading for days of others' simlar problems which to date appear mostly unresolved. Gen5 installed Friday March 16, 2018, previously using Gen4 I believe it was, th...
Hi deserthaven,
Thank you for your patience and cooperation. I ran diagnostics on your site and nothing out of the ordinary is showing up. Your download speed right now from your modem to the gateway is 20904.626 kb/sec. How are you finding your internet experience lately? Is there something in particular you're trying to do online that's proving difficult?
deserthavenwrote:Started having trouble watching a short video, buffereing terrible every several seconds, so took another couple of testsaround 1:24 pm Sun 4-1. Win 7: Firefox 58.2 Chrome 29.3, Win 10: Firefox 2.9 Chrome 16.4.
An idea. When you use your Windows 7 machine you can still sign in, but use "Location 7" as the identifier, or some other identifier that would let you know that those specific results were from that computer.
With that said, due to it using the same Connection ID I was able to find that 58.2Mbps result, even though you weren't signed in. It's most definitely a glitch. Why it gave you that result is odd. It should have been more around the mid 20Mbps range. I've seen glitches before with testmy tests, but this one is really odd. Anyway, here's the test graph from that 58.2Mbps test. The discrepancy is easy to see, as the highest it got was 30.84Mbps, so an average result of 58.15Mbps?. A head scratcher, for sure. I'm contemplating asking on testmy's forum why it might do something like this.
GabeUwrote:
deserthavenwrote:Started having trouble watching a short video, buffereing terrible every several seconds, so took another couple of testsaround 1:24 pm Sun 4-1. Win 7: Firefox 58.2 Chrome 29.3, Win 10: Firefox 2.9 Chrome 16.4.
An idea. When you use your Windows 7 machine you can still sign in, but use "Location 7" as the identifier, or some other identifier that would let you know that those specific results were from that computer.
With that said, due to it using the same Connection ID I was able to find that 58.2Mbps result, even though you weren't signed in. It's most definitely a glitch. Why it gave you that result is odd. It should have been more around the mid 20Mbps range. I've seen glitches before with testmy tests, but this one is really odd. Anyway, here's the test graph from that 58.2Mbps test. The discrepancy is easy to see, as the highest it got was 30.84Mbps, so an average result of 58.15Mbps?. A head scratcher, for sure. I'm contemplating asking on testmy's forum why it might do something like this.
Gabe,
Replied to Liz with logged in tests in incognito browser. Check that post.
Thanks for all of your help!
Hi deserthaven,
Thank you for letting me know, that sounds good. I let Amanda know she was right. LOL I'll run more diagnostics Friday. If anything odd comes up, please let me know.
