Forum Discussion
Low and unreliable speeds at any time of day/night on newly installed Gen5
Starting my own post now after reading for days of others' simlar problems which to date appear mostly unresolved. Gen5 installed Friday March 16, 2018, previously using Gen4 I believe it was, th...
Hi deserthaven,
Thank you for your patience and cooperation. I ran diagnostics on your site and nothing out of the ordinary is showing up. Your download speed right now from your modem to the gateway is 20904.626 kb/sec. How are you finding your internet experience lately? Is there something in particular you're trying to do online that's proving difficult?
GabeUwrote:
It's possible for different browsers to give different results, but that big of a difference is probably just coincidence.
My Edge browser sometimes gives really strange test results, especially if I haven't been to TMN for a while with that browser (I don't normally use Edge). Sometimes it will stick in the beginning, then slingshot across the progress bar, given me really odd results. Chrome is the browser I find to work best when testing, but that could also just be my preference for it.
I just tried a test using Firefox and then a test using Chrome immediately afterward, and the difference was only 0.3Mbps. After typing that I tried a test with Edge and it was 0.9Mbps lower than Firefox, which was the lower of the first two. Again, not much difference, and with it being two minutes after the first two it could just be that my speed truly did go down nearly 1Mbps.
Gabe, Liz
Ran auto test overnight, testing every hour. Tried something that appears to have worked, mostly anyway. I had both Chrome and FF open, and set auto test to run on each but at an offset of about 10 minutes. Ran 5 tests each. Although the results this morning have thrown in two combo tests of up and download on it's own so not sure what browser(s) that was and why it did that.
Note that overnight the two browsers were fairly close in results and fairly good speeds considering my past performances. This morning ran 4 back to back tests, 2 on each browser. The last four on this chart are those with FF being the low ones of 6.7 and 6.5 and Chrome the 16.4 and 16. 2. Now, why such a difference in results now when overnight and a few other times are much closer? Also, FF and Chrome aren't consistent in one always being the faster and one the slower. Odd to me but I'm sure there are many factors at play in these tests. (I just noticed two other random tests at 8 something a.m. this morning but at 17mb instead of 25. Hmmm.....Thinking I did those but I know I clicked to use 25MB on each browser.....?
Also, in the chart of results, the overnight testing I had marked as "Home" for Firefox and "Work" for Chrome so I could more easily see the varying results as opposed to just checking the timestamp of the test. After 6 days of tests I'm still only averaging 9.7 download. I'll continue to see how it works in real time as far as video streaming, web pages, etc. I'll be gone for several hours midday, but may run a few scattered auto tests.
deserthavenwrote:
GabeUwrote:
It's possible for different browsers to give different results, but that big of a difference is probably just coincidence.
My Edge browser sometimes gives really strange test results, especially if I haven't been to TMN for a while with that browser (I don't normally use Edge). Sometimes it will stick in the beginning, then slingshot across the progress bar, given me really odd results. Chrome is the browser I find to work best when testing, but that could also just be my preference for it.
I just tried a test using Firefox and then a test using Chrome immediately afterward, and the difference was only 0.3Mbps. After typing that I tried a test with Edge and it was 0.9Mbps lower than Firefox, which was the lower of the first two. Again, not much difference, and with it being two minutes after the first two it could just be that my speed truly did go down nearly 1Mbps.
Gabe, Liz
Ran auto test overnight, testing every hour. Tried something that appears to have worked, mostly anyway. I had both Chrome and FF open, and set auto test to run on each but at an offset of about 10 minutes. Ran 5 tests each. Although the results this morning have thrown in two combo tests of up and download on it's own so not sure what browser(s) that was and why it did that.
Note that overnight the two browsers were fairly close in results and fairly good speeds considering my past performances. This morning ran 4 back to back tests, 2 on each browser. The last four on this chart are those with FF being the low ones of 6.7 and 6.5 and Chrome the 16.4 and 16. 2. Now, why such a difference in results now when overnight and a few other times are much closer? Also, FF and Chrome aren't consistent in one always being the faster and one the slower. Odd to me but I'm sure there are many factors at play in these tests. (I just noticed two other random tests at 8 something a.m. this morning but at 17mb instead of 25. Hmmm.....Thinking I did those but I know I clicked to use 25MB on each browser.....?
Also, in the chart of results, the overnight testing I had marked as "Home" for Firefox and "Work" for Chrome so I could more easily see the varying results as opposed to just checking the timestamp of the test. After 6 days of tests I'm still only averaging 9.7 download. I'll continue to see how it works in real time as far as video streaming, web pages, etc. I'll be gone for several hours midday, but may run a few scattered auto tests.
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Gabe,
Just a quick update which is interesting to me, but maybe expected from those more knowledgeable.
I got another ethernet cable yesterday and connected my older WIN 7 laptop to router as well via LAN. No programs except testmy.net on each laptop with both Firefox and Chrome opened on both. Ran a few tests a couple different times this morning on each, back to back with both browsers. The older Win 7 pc which is much slower in general as far as computers go, showed speeds almost twice as high, in both browsers, as the WIn 10 new laptop.
I forgot to log in on the Win 7 pc so results not showing except on that pc. But, Win 10 pc speeds 11.5 , 12.9, 16.2, 14.8, and 15.6. Win 7 pc, Chrome and FF as well, same interspered time period, 17.4, 29.4, 26.8, and 33.0. So there you have it. I'm not sure at all now that these tests are helpful in any significant way, and maybe not really at all as I've sometimes gotten an extremely low speed on one browser . Maybe to a computer tech they would help to tweak the actual computer and browser systems, etc. but I'm clueless there.
At any rate, everything seems to be working for the most part but I'll know more about consistency of usability over the next few days and we can go from there. It may be that the new modem/router (not sure what to call it) made a difference as the weather hasn't changed much here.
Thanks again to all and after Liz can pull some data from the modem we may see that there's nothing to actually do.
Now how on earth could I possible be getting these speeds? Again, not logged in on Win 7 computer, only Win 10. TOok couple tests each a little after 10 this morning, Sun. 4-1. Win 10: Firefox 16.8, Chrome 16.2. Close enough. Seemd to be working fine. Win 7: Firefox 25.7, Chrome 30.7. That's a little optimistic isn't it? But wait.....
Started having trouble watching a short video, buffereing terrible every several seconds, so took another couple of testsaround 1:24 pm Sun 4-1. Win 7: Firefox 58.2 Chrome 29.3, Win 10: Firefox 2.9 Chrome 16.4.
These tests just seem worthless to me since I couldn't watch a video in low quality, yet the speed results, with the exception of FF in the Win 10 computer which was probably closer to correct at the time, are depicting a seemingly unrealistic speed. I realize other factors are invovled but this just seems almost silly.
Any insight or suggestions? I'm still not sure if there's a problem or not other than congestion which I hope Hughes will put their attention to and come up with some sort of solution. I will be out of my 20 day data reset period this week so will then start watching the data usage more closely and comparing with the Glasswire data.
Hi deserthaven,
Thank you for the info on your latest speed tests. That is interesting about the discrepancies between the browsers. I was discussing this with Amanda, and she noted that browser addons/extensions may play a part in this. I'd try doing the same experiment you did, but in incognito browser windows with absolutely no addons.
I just checked your diagnostics and I'm not seeing anything abnormal, but I would like to check up on this again at the end of the week to see if that keeps up.
deserthavenwrote:Started having trouble watching a short video, buffereing terrible every several seconds, so took another couple of testsaround 1:24 pm Sun 4-1. Win 7: Firefox 58.2 Chrome 29.3, Win 10: Firefox 2.9 Chrome 16.4.
An idea. When you use your Windows 7 machine you can still sign in, but use "Location 7" as the identifier, or some other identifier that would let you know that those specific results were from that computer.
With that said, due to it using the same Connection ID I was able to find that 58.2Mbps result, even though you weren't signed in. It's most definitely a glitch. Why it gave you that result is odd. It should have been more around the mid 20Mbps range. I've seen glitches before with testmy tests, but this one is really odd. Anyway, here's the test graph from that 58.2Mbps test. The discrepancy is easy to see, as the highest it got was 30.84Mbps, so an average result of 58.15Mbps?. A head scratcher, for sure. I'm contemplating asking on testmy's forum why it might do something like this.
Lizwrote:Hi deserthaven,
Thank you for the info on your latest speed tests. That is interesting about the discrepancies between the browsers. I was discussing this with Amanda, and she noted that browser addons/extensions may play a part in this. I'd try doing the same experiment you did, but in incognito browser windows with absolutely no addons.
I just checked your diagnostics and I'm not seeing anything abnormal, but I would like to check up on this again at the end of the week to see if that keeps up.
Liz,
Thanks for checking on things.
I just ran four tests, two on each laptop, each in an incognito window on both browsers. Looks much more reasonable. Usable speeds if it's accurate. Barely into 60% of advertised but usable. It almost looks like the new modem made a difference and like Gabe said speeds picked up after it had downloaded/updated everything.....or just coincidence. I guess time will tell. I'm guessing most other problems are congestion from all the users. I will start watching data used this week since the reset every day will end tomorrow I believe. Here's the screenshot of the four tests this morning.
Home is Win 10 pc using FF, Work is Win 10 using Chrome, Location 7 is Win 7 laptop using FF and location 8 is Win 7 using Chrome. All pretty close.
Thanks to all!
GabeUwrote:
deserthavenwrote:Started having trouble watching a short video, buffereing terrible every several seconds, so took another couple of testsaround 1:24 pm Sun 4-1. Win 7: Firefox 58.2 Chrome 29.3, Win 10: Firefox 2.9 Chrome 16.4.
An idea. When you use your Windows 7 machine you can still sign in, but use "Location 7" as the identifier, or some other identifier that would let you know that those specific results were from that computer.
With that said, due to it using the same Connection ID I was able to find that 58.2Mbps result, even though you weren't signed in. It's most definitely a glitch. Why it gave you that result is odd. It should have been more around the mid 20Mbps range. I've seen glitches before with testmy tests, but this one is really odd. Anyway, here's the test graph from that 58.2Mbps test. The discrepancy is easy to see, as the highest it got was 30.84Mbps, so an average result of 58.15Mbps?. A head scratcher, for sure. I'm contemplating asking on testmy's forum why it might do something like this.
Gabe,
Replied to Liz with logged in tests in incognito browser. Check that post.
Thanks for all of your help!
"I just ran four tests, two on each laptop, each in an incognito window on both browsers. Looks much more reasonable"
Glad it worked for you, deserthaven! I see differences no matter how I test (even in incognito), but I'm sure it has to do with browser-related things.
Hi deserthaven,
Thank you for letting me know, that sounds good. I let Amanda know she was right. LOL I'll run more diagnostics Friday. If anything odd comes up, please let me know.
