About Adrian1

I really hope im doing this right and putting this in the right place. We are having trouble with our internet not working and are getting very frustrated. Ive read some posts on here in the past and it sounds like the best way to get results. I have a hughes ht2000w modem (think thats what its called). It has been acting up a lot over the last week or so, so i keep resetting it. Sometimes it works, sometimes it doesnt. The last couple of days it doesnt at all. I called the customer service line and the lady told me it was due to weather. Today the sky is clear and blue and it still wont work. State code says 12.7.2-- A transmit problem has occured. The power, recieve, lan and wi-fi lights are lit. System and transmit lights are out. Satellite recieve signal strength was reading 54 when i talked to customer service. It is now reading 58-59. Im not sure if this has anything to do with the problem or not but it is driving us nuts as well so ill just throw it out here, we are constantly getting kicked off the wifi. Even when it is working "normal" . We will have to turn the wifi off and back on a few times on our devices until it works. And sometimes during the nighttime bonus hours or whatever they are called it takes up to a couple of hours for it to work. This has always been that way and only happens when we are on our home wifi so i dont know if it is related to the problem we have now, or a seperate issue. We had an issue with the service not working before and called the help line and they tried to charge us $120 to have a tech come out. After telling her that we had only just installed the service 5 or 6 months ago she talked to her supervisor and said they could possibly drop it to $60. When i told her that id get back to her because that still seemed unacceptable she agreed to send someone for nothing. But we had to wait days for him to get here. Took him 5 minutes to fix. Ok, im sorry ill stop here and wait til i hear back. Its just been a very frustrating year with this internet but ive read positive things here so im very hopeful. ... View more