Solved! Go to Solution.
Hello Adrian1, welcome to the Community and thank you for reaching out! You've come to the right place and the information you provided thus far has been helpful for me. I pulled up your account and ran a diagnostic and see a bad alignment with the dish, but the error code you're receiving could also be related to a modem problem. To address your concerns, I've dispatched a technician to replace your modem and radio, and to re-point your dish.
The technicians have a busy schedule right now with the holidays, so I was not able to put you into a specific time slot. You will receive a call to the number we have on your account from a technician to schedule your appointment. To accommodate this, I've placed two weeks worth of credit onto your next bill.
I hope this takes care of everything!
-Brooke
I don't personally know what's causing the issue, as it could be a number of things. I only wanted to let you know to leave your HughesNet modem plugged in so that the reps have the ability to run remote diagnostics on your HughesNet equipment if they deem it necessary. Some people unplug their modem when they aren't using the service, so I thought it important to make sure you knew to leave it plugged in. It would also be a good idea to make sure that the coax cable connector at the back of the HughesNet modem is finger tight. It doesn't need to be tighter than this, but it shouldn't be loose.
The reps are on M-F from approximately 8AM to 5PM EST. Hopefully they'll reply tomorrow (Friday). 🙂
That state code means you've exceeded your data allowance and your speed will be throttled until your data resets.
Edit: check http://192.168.0.1/ -- this will tell you if you're out of data.
The strength may not necessarily be a problem with your link to the satellite, which could feasibly be an alignment problem. It could also mean a poor link from the satellite to the ground station as well.
What is the number to the right of Data IPGW when you go to this page? Should be something like "J2xxxyyyHNSIGWzzzz". Mainly interested in the xxxyyy part.
I should also add that you could be running out of data quicker than normal when there are connection issues because you're forcing the system to resend failed packets. If you're having to resend on every packet, you're essentially using at least twice the data that you should be.
Hello Adrian1, welcome to the Community and thank you for reaching out! You've come to the right place and the information you provided thus far has been helpful for me. I pulled up your account and ran a diagnostic and see a bad alignment with the dish, but the error code you're receiving could also be related to a modem problem. To address your concerns, I've dispatched a technician to replace your modem and radio, and to re-point your dish.
The technicians have a busy schedule right now with the holidays, so I was not able to put you into a specific time slot. You will receive a call to the number we have on your account from a technician to schedule your appointment. To accommodate this, I've placed two weeks worth of credit onto your next bill.
I hope this takes care of everything!
-Brooke