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Yancey1

About Yancey1

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Date Last Visited
‎06-17-2020 11:37 AM

Re: New User with very slow speeds

by in Tech Support
‎06-01-2018 10:49 PM
‎06-01-2018 10:49 PM
Just thought I'd chime in here with an update. The technician came by yesterday as promised and he aligned my dish with a different satellite. I had been on Echostar 17 and now I'm on Echostar 19. I'm not sure why that would make a difference but it did. My speeds have vastly improved. In fact, I once saw 40+ mbps today when the sky was clear. So everything is looking good. Many thanks to Liz for addressing my problem. It is much appreciated. ... View more

Re: New User with very slow speeds

by in Tech Support
‎05-29-2018 03:26 PM
1 Kudo
‎05-29-2018 03:26 PM
1 Kudo
Liz, Thanks so much for your quick reply. That will be perfect. I look forward to having this resolved. I will let you know how it goes. ... View more

Re: New User with very slow speeds

by in Tech Support
‎05-28-2018 11:36 PM
1 Kudo
‎05-28-2018 11:36 PM
1 Kudo
Ok, thanks for the info. Here are a couple more tests.   https://testmy.net/db/SNXher9xI https://testmy.net/db/85jCPTItU https://testmy.net/db/iBUDdltfO https://testmy.net/db/UT3suaKwp   The first test in my OP did not have the WiFi disabled. These tests do. There seems to be a slight bit of improvement but clearly not what it should be. Thanks for your help. ... View more

New User with very slow speeds

by in Tech Support
‎05-28-2018 10:17 PM
‎05-28-2018 10:17 PM
I'm about 3 weeks now with HN and I'm now experincing very slow speeds. This looks like the right place to go for some help. After my initial setup, I was very pleased, even getting 25+ mbps at times. After a week, it went off line so I called technical support. A technician came out and found a faulty "radio". He said it had leaked and rain water penetrated the unit. So he replaced it and I thought all was well. Since then I've noticed my speeds are now down to a crawl... 0.2 - 0.5. My signal strength stays around 120 so I don't think that's an issue and I'm not in FAP yet either. Here's a test I just ran and this is connected to LAN.    https://testmy.net/db/vYVhoNj5U   Any help you guys can give me would be very much appreciated. I have high hopes that this system is going to work for me.   Yancey1 ... View more
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