Forum Discussion

Yancey1's avatar
Yancey1
Freshman
7 years ago

New User with very slow speeds

I'm about 3 weeks now with HN and I'm now experincing very slow speeds. This looks like the right place to go for some help. After my initial setup, I was very pleased, even getting 25+ mbps at times. After a week, it went off line so I called technical support. A technician came out and found a faulty "radio". He said it had leaked and rain water penetrated the unit. So he replaced it and I thought all was well. Since then I've noticed my speeds are now down to a crawl... 0.2 - 0.5. My signal strength stays around 120 so I don't think that's an issue and I'm not in FAP yet either. Here's a test I just ran and this is connected to LAN. 

 

https://testmy.net/db/vYVhoNj5U

 

Any help you guys can give me would be very much appreciated. I have high hopes that this system is going to work for me.

 

Yancey1

Performance
  • Yancey1's avatar
    Yancey1
    7 years ago

    Just thought I'd chime in here with an update. The technician came by yesterday as promised and he aligned my dish with a different satellite. I had been on Echostar 17 and now I'm on Echostar 19. I'm not sure why that would make a difference but it did. My speeds have vastly improved. In fact, I once saw 40+ mbps today when the sky was clear. So everything is looking good. Many thanks to Liz for addressing my problem. It is much appreciated.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago

    Yancey1

     

    In order for the reps to help they'll need a few more tests to be run, but run in the same way that you did with the first (LAN connected and using the 25MB size).  If you haven't already, please make sure to disable the WiFi while you're running the tests.  If you don't know how to do so, please see "How do I manage my built in WiFi?' in this PDF.  This will ensure that nothing can be sapping any bandwidth via WiFi while you're running the tests.  It would probably help to get an upload test in, too, but use the 4MB size for the upload test.  The reps are on M-F from approximately 8AM to 5PM EST, though it can take them a day or two to reply.  

     

    With that said, that's a terrible speed in that test.  I'm sure the reps will be able to help you.  

     

    Edit:  I forgot to mention, please be sure to leave your modem plugged in so that the reps can run remote diagnostics on your HughesNet equipment if they deem it necessary.  

     

    Liz

    Amanda

    Hal

    Wade

    Jorge