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10-08-2018
03:16 PM
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06-22-2018
01:20 PM
It's been about 24 hours since the repair man was here (it's always the same guy, so that's kind of nice). I tentatively think it's all better now. I reserve the right to come back and tell you it's not, though, because that's the way my luck goes most of the time lol. He replaced the cable and the radio transmitter. He did not replace the modem--that would have been the third new modem and he did not believe the modem was the problem. I agree with him, however, it would have been kind of nice to have all three be brand new so that we could eliminate all three if this begins happening again. I'll just cross my fingers that it doesn't. I have had ZERO diagnostic codes and system state codes--besides the ones that tell me all is well. Before he came, every time I ran a connectivity test, I was losing at least 30% and usually 50%--sometimes 90%. Now I'm at zero. Now that it works correctly, it's easier to see that it has been in a bad way for quite some time. It's so much faster now. Anyway, I'll be back if I begin seeing errors again, but for now, it's working well. Thank you to @Liz and the engineers for all of your help.
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06-18-2018
11:05 AM
Thank you so much Liz. I wish he hadn't taken the new radio off and put the old one back on last time. I will report back--I really hope this fixes everything.
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06-16-2018
07:31 PM
Bumping so I don't fall to the second page *repeating to self ...patience is a virtue ....patience is a virtue*
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06-12-2018
11:46 AM
Hello Liz, Any updates you can give me? Our service has been terrible. Not working more than working. When it does work, it is extremely slow. I know I'm repeating myself, but I really need to get this all solved and working like it should. I've had company so I haven't been super vigelent, but I have a partial list of error codes that have occured--I'm not including all of the zeros. Diagnostic Code System State Code 0049 0.0.0 0402-0481 12.1.12 4020-4800-0040 0 2-0489 30.1.1 n/a 11.2.1 n/a 11.2.5 n/a 12.7.1 Thanks in advance for your help
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06-08-2018
05:03 PM
Also should I be keeping a list of all of the errors? I figure that’s something you can see on your end so I haven’t been doing that.
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06-08-2018
05:01 PM
Thank you so much for your welcome and your prompt response, Liz. I have been with you guys for a long time. I did forget to add that I do the usual unplug for 20 seconds trick which I did a bit ago and that got us connected again. However there is still a problem. Off and on it tells me there is limited connectivity. It is working at this second with no error codes but I promise they will start happening again. Thanks so much again for your help.
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06-08-2018
03:56 PM
I’ll try to make this as concise as I can. The first week of may our internet quit. I pulled up the system control page and saw errors that I knew were not the usual ones. After an hour on the phone with tech support I was told my modem had failed and I would be sent a new one. So I ok’d that. A couple hours later the internet magically started working again. I received the new modem but didn’t install it until the internet wouldn’t connect again and I saw the same errors as before—this was about 8 or so days later. I was sorry that I waited that long because this new modem worked like a dream. Very few error codes and speed was much faster. That lasted for about 4 days. Internet quit again. Spent a long time with tech support on the phone. Got transferred to tier one. The tech said he could see how someone that wasn’t tier one would think it was the modem but he was seeing serious problems with the radio transmitter on my dish. So a repair person was scheduled—- this was a Wednesday and they could not come until the following Tuesday which is a whole other complaint I have. Anyway repair man came, installed a new radio transmitter and then tried to connect to internet. Didn’t work so he uninstalled the new transmitter and put the old one back on and and then came in and installed another new modem. This was Tuesday June 5th. It has worked a bit but majorly slow and lots of error codes It currently is not working at all again. System stays is red. Diagnostic code currently is 0204-8000-0400-0047 the system state code is 12.7.1. We work out of our home and I need to get this fixed. Please help. Excuse any typos I’m using my tiny phone.
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