Forum Discussion
Limited connectivity/zero connectivity 2000s
I’ll try to make this as concise as I can. The first week of may our internet quit. I pulled up the system control page and saw errors that I knew were not the usual ones. After an hour on the phon...
Good morning Shelby947,
Thank you for your patience while we investigated your case. Engineering is suggesting we replace your modem, radio, and cables. Your complimentary dispatch is currently scheduled for our earliest available slot: Thursday, Jun 21, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #113194988 if you need to reschedule. Please let us know how the site visit goes.
Ok will do. Thank you!
Hello Liz,
Any updates you can give me?
Our service has been terrible. Not working more than working. When it does work, it is extremely slow. I know I'm repeating myself, but I really need to get this all solved and working like it should.
I've had company so I haven't been super vigelent, but I have a partial list of error codes that have occured--I'm not including all of the zeros.
Diagnostic Code System State Code
0049 0.0.0
0402-0481 12.1.12
4020-4800-0040 0
2-0489 30.1.1
n/a 11.2.1
n/a 11.2.5
n/a 12.7.1
Thanks in advance for your help
Hi Shelby947,
Thank you for your updates, I haven't heard back from engineering since I escalated your case, but I've pinged him for any news about your case. I'll let you know what I find out.
Your cooperation, patience, and understanding are much appreciated.
Bumping so I don't fall to the second page
*repeating to self ...patience is a virtue ....patience is a virtue*
