Good morning dd4822,
I see it's your first post here, so welcome to the community! We certainly do care about our customers, I'm sorry our service was not meeting your expectations, I'm sure we can come to a resolution.
I can understand that in some cases, the radio is not in a safe place for easy retrieval, or perhaps the customer is physically unable to uninstall the radio. This is why we do offer professional services to uninstall the equipment if it's not easily accessible by the customer. So what I've done is created a complimentary dispatch to uninstall all the equipment for your convenience.
Your dispatch is currently scheduled for our earliest available slot: Thursday, Aug 23, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #114708286 if you need to reschedule.
Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.
Good luck with your future ISP!
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