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08-17-2024
02:11 PM
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08-15-2024
02:46 PM
I updated to the Jupiter system in January. Has been fine most of the time but in the last 45 days it is having uplink transit problems frequently and last night it was down for an hr. As you see this is what it shows in my reboot stats...It's like it gets a transmit error in the uplink and then it either tries to reboot but it is going out at least 2 times a day in the last week-always of course when I"m in a zoom meeting so I get kicked out and it may be 10 min or longer for it to come back up. Has something happened with my router? Don't tell me weather, trees etc. All the wires are fine-It has been working great for months and it's gotten worse in the last week. Anyone help? I can provide a DSS number
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02-19-2024
10:56 AM
Can someone explain this ground station thing to me. I've had hughes.net for 20+ years and it was only either my own downpour or too much snow on my own dish that impacted my signal....not weather else where. Is this with the new jupiter set up?
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02-19-2024
10:55 AM
I've had similar issues. Last Saturday they came and put on the new round dish-previously is was the older oval one. Hoping that fixes things. Not sure what dish shape you have but thought I would share.
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02-19-2024
10:49 AM
Yes--the tech was here Saturday and put on the newer rounder dish---previously it was the same dish I've had for 6 years. Can you look now and tell me if my "alignment" and such looks good now? I'm hoping this is what will fix my problem with it suddenly going out.
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02-14-2024
06:24 AM
If you can pull a detailed report of my account since Sunday you should see what it's been doing.
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02-14-2024
06:22 AM
Thanks for your reply--I have a hard time believing it's alignment since I've had a tech out here 3 times with this same problem and they spent 20 min on the alignment. They replaced the modem, replaced the radio end and same problem. It's out right now in fact-exact same time it went out Monday morning and was out for 3 hrs then magically was ok again and had been fine til right now again. It says uplink error. Goes from Red with codes 12.4.1, it then reassociates, may go green with code 12.1.9....then back to red and that whole repeat process til suddenly it's fine. You say alignment...I hear there is a new dish with slightly different shape....that is the only thing that hasn't been changed--could that be my issue? I need the new dish? Keep in mind, my original update to jupiter was end of December. Worked great without any issues for 3 weeks and now it's been consistent issues since.
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02-08-2024
02:22 PM
I've had numerous problems from 12.1.9 errors out of no where after working fine all day to it going out of 2 hrs and just magically coming back and now today after I've had the radio end replaced, new modem and replaced a cable 30 min after rep left my system said everything was fine but all my devices couldn't connect to the internet--it could see it but said "no internet". Tried rebooting 3 times, then an hr later it worked. I had gen 5 for years with no issues, this new jupiter has been constant problems. Any ideas on this cause?
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