Thanks for your reply--I have a hard time believing it's alignment since I've had a tech out here 3 times with this same problem and they spent 20 min on the alignment. They replaced the modem, replaced the radio end and same problem. It's out right now in fact-exact same time it went out Monday morning and was out for 3 hrs then magically was ok again and had been fine til right now again. It says uplink error. Goes from Red with codes 12.4.1, it then reassociates, may go green with code 12.1.9....then back to red and that whole repeat process til suddenly it's fine. You say alignment...I hear there is a new dish with slightly different shape....that is the only thing that hasn't been changed--could that be my issue? I need the new dish? Keep in mind, my original update to jupiter was end of December. Worked great without any issues for 3 weeks and now it's been consistent issues since.
If you can pull a detailed report of my account since Sunday you should see what it's been doing.
sfry,
Upon taking a look into your recent account notes, it seems you have another technician visit set up! It appears it's currently scheduled for 2/17/24. Please let us know how this visit goes!
Thanks,
Remy
Yes--the tech was here Saturday and put on the newer rounder dish---previously it was the same dish I've had for 6 years. Can you look now and tell me if my "alignment" and such looks good now? I'm hoping this is what will fix my problem with it suddenly going out.
