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About sharonmoses
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| Date Last Visited |
06-28-2021
12:40 PM
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05-15-2020
07:32 PM
1 Kudo
Yes Liz everything is up and running A-OK .Thank You for everything you have done to restore our families phone service.You have gone above and beyond.Many Thanks,I wish you a Blessed weekend and want you to know that I will have a great weekend, because I can once again to connect to my loved ones.Kudo's ❤️
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05-15-2020
03:35 PM
1 Kudo
Thanks GabeU, I'm just trying to figure out whats going on and hoping Liz gives me some sort of update soon.It just makes no sense to me that I was sent a brand new ATA with all new hook ups and my LAN line is still not lighting nor operating at all 😞
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05-14-2020
03:47 PM
Thank you and I've had it set up since 3:15 EST and it is 3:46 EST here now.
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05-14-2020
03:31 PM
Hello Liz, The new ATA was delivered today it is a MTA8328 - I followed all instalation instructions and all lights except the phone symbol are lit.I have no dial tone and only a busy signal and now cannot dial out on the phone.Do I need to register it or activate it or something?? Thanks,Sharon
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05-13-2020
03:01 PM
Thank You Liz, And yes I did have an extra yellow cable and I tried that and still no LAN light.I guess it could remotely be possible that both cables are having issues,but I doubt that.I can go to nearest Wal-Mart and buy a totally brand new one but not sure if that will help or not.
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05-13-2020
02:29 PM
Here is the community forum link https://community.hughesnet.com/t5/Tech-Support/WAN-light-yellow-all-others-green-Can-t-receive-incoming-calls/m-p/116607#M78708
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05-13-2020
01:50 PM
I cannot receive any incoming phone calls.The last time I had an incoming phone call was on 05/11/2020 - I have a dail tone and CAN make phone calls out.I searched the community board on my subject and found and old thread discussion with a customer who was having the same issue as I am.I followed ALL the trouble shooting suggestions on that thread as the technition advised and nothing worked.When my husband calls me from his work he tells me when he gets home from work that everytime he trys to call he gets message that my number is no longer in service.When my daughter who is at home with me calls my phone number from her smart phone she however gets no message and told me that the call won't even go thru.All my lights on the ATA are the colors they should be EXCEPT the LAN which has no lit light at all.What is going on with my VOIP phone service please??
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