Thank you for your patience while we worked to address your concerns. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM with further information.
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I'll never understand why people can't express their frustration or anger on a public site without having to resort to gutter language. And I'm sure the "stupid plans" are sorry for not being as intelligent as one might expect of them. It's unfortunate that you didn't research what you were signing up for before doing so. You might then understand why comparing satellite internet to ground based services isn't very logical. Doing so is like complaining that a Smart Fourtwo doesn't have the same terrain capabilities as a Jeep Wrangler. As well, that research would have explained why the service may not be the right fit for you. It isn't for everyone, though some people have no choice, which is why the ad you referenced in your other thread starts out with, "Think you can't get high speed internet where you live? Well, think again."
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@Froemke wrote: I hope no one else gets fooled by their commercials that tel you it’s unlimeyed high speed internet. That is false advertisement! @Froemke wrote: Their commercial says unlimited high speed internet. That is false advertising. Nowhere in the ad(s) is it claimed that HughesNet offers unlimited high speed internet. They offer high speed interent with no hard data limits. In one screen it says "Unlimited" and "No Hard Data Limits", and at the bottom of the same screen it indicates that when the data limit is reached, the speeds will be reduced. As well, at no time does the actress make a claim of "unlimited high speed internet". In other words, no false advertisement. Regarding what you were allegedly told by the sales representative about Netflix streaming, and as intimated by maratsade, if it hasn't been more than a few months you can request a sales call review. If the review results in a determination that appropriate expectations were not set by the sales representative, you may have recourse regarding the Early Termination Fee if you wish to cancel the service. But, please be aware that only sales calls themselves are available for review, meaning the call in which the service was agreed to and the customer was signed up. As well, the sales calls are normally available for review for about three or four months after said sales call is made, though sometimes they're available for a little longer than this. You can request a sales call review by starting a new topic in the "myAccount and Billing" section, which you can do here.
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