Back Story: When I call to see about getting service, I told them I would be mainly using it for streaming tv. The rep told me the service would work great for streaming tv, as that is what they use it for, even suggested the package to get, that would work best for streaming. Service was set up in December 2018. While the tech was there setting up, We could not get anything to stream, it kept buffering and never stopped buffering. Then my computer would never connect to the wifi, after several minutes he was able to pull up a few sites, but it ran very slowly, shortly after he left it lost service again. He checked everything and the speeds and said everything shows it is working correctly and he left. Even through nothing was working correctly, and streaming never stopped buffering. I called in several times, then on 12/16/18 received a confirmation tex for order 9176317 stating they were coming out. I called in to see what it was about and was told they had several people having the same issues I was having, and they were going to be coming out to upgrade the dish, that they just put up. I told them I would not be there, they said I would need to be there and to call the number that texted and reschedule. I left a message with the number and also texted back and never heard back. I waited till after the holidays and called to see about the reschedule and I was told by custormer service, they had no idea what I was talking about. She also stated that they do not confirm appointments by text message. I told her that was not true as that is how the confirmed the appoinment to set up service. She again told me that do not work that way. She told me my dish was not being upgraded as I already had the newest one. I asked so what are the doing about the service and she stated they came out on 12/17/2018 and everything was working fine. Again this did not happen, as no one came to my residence that day or any day since they set up service. I told her if my service was not fixed soon I was disconnecting, due to no service being provided. I was not going to pay for services that I was not receiving. I have had several other conversations with them saying my service is working fine. However, that is not the case. If I want to use the internet or stream tv. I have to use my data on my phone with the mobile hotspot. I had to up my data on my phone plan to continue to use it, as it is my only sorce of internet service. Since I have gone without internet since December, I realize I no longer need it. I also will not continue to pay $80+ for a service I can not use. I am requesting my service be disconnected immediately. If I receive a bill for early termination, I will be getting with the B.B.B. and any other complaint department to do a complaint if necessary . I will also be checking with legal since they are breaking the contract due to NOT PROVIDING ANY service. (it is not slow service, there is no service). I have information form other residence in the area that had the same issues, in the past. I had a neighbor and family member deal with paying for service they did not get for 2 years to keep from paying the early termination fee. That is just wrong. I understand that we live in a very rural area and do not have service out there, but Hughes Net should know their limitations and not offer service where they can not provide it. I should have checked the neighborhood when I moved in and found out that this has been an issues with several others in this area. I am past dealing with anyone else and having any tech come out, since they have already said they have been out, when they have not. Also keep being told there is nothing wrong and everything is working fine, and that others in the area had the same issues and they could not correct it for them. They also say I am using data when nothing will connect to the internet / wifi, I do fine that funny. I need an address to send in my request for immediate cancellation and complaint in writing. Does anyone have an address? I have seen several people ask for a complaint department address, but do not see that one was ever given. I will also need the information to return the box. If the dish needs to be sent back in, someone will need to come out and remove it from my roof, as it is not safe for me to climb up there.
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