How has this company stayed on business, I have NEVER had so many issues with company in such a short amount of time (less than 2 months) this internet service is basically useless, have to disconnect...
I am in the same situation, but do not have all the extra gadgets you do, so don't let them tell you that is what the issue is. All I have is my phone and computer. I tried using the fire stick but that ended quickly. I have never since day one had internet service and have been paying them for 4 mths. I also am putting a block on my card, and refused to pay another dime for service I can not use. The don't like you to put the Triple B, saying you are going to put a complaint in with them, but I wll be doing so very soon, unless I hear they are waving the early termination fee. If they do charge me the early termination fee I will be reporting complaint to B.B.B. and and other complaint service I can fine. I will also be checking into legal steps. I am reviewing all complaints on here to see how many have been having the same issues I have, and being charged for services they can not use.
I will not be bullied by threating my credit report, as it appears there are enough people having the same issues and being charged for services that they are not getting that something can be done. At this point I am only fighting for myself. I hope to hear from them in the next day or two at the lastest to see that they are going to wave this fee, cancell my service and give me the information to send their equipment.
I suggest you do not not fighting this, and go with a better company.
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Service and even worse customer service","id":"message:110167","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:80268"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:General"},"conversation":{"__ref":"Conversation:conversation:110167"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:110167"},"body@stripHtml({\"truncateLength\":200})":"How has this company stayed on business, I have NEVER had so many issues with company in such a short amount of time (less than 2 months) this internet service is basically useless, have to disconnect...","body@stringLength":"1164","rawBody":"How has this company stayed on business, I have NEVER had so many issues with company in such a short amount of time (less than 2 months) this internet service is basically useless, have to disconnect cell phones from wifi as soon as we get home, have to use the hotspot on our phones to be able to take care of any business that requires the internet from our laptops. We have a smart home with Alexa, Ring Security, smart Sprinkler controller, smart Garage Door opener, etc. The rep at hughesnet stated that we have to many devices and would need to disconnect them!! WHAT!?!? This is not acceptable, we have next door neighbors that use a competitor, they have 3 kids, same smart home devices that we do and they have zero issues. Trying to cancel this useless service, but hughesnet will not listen to our concerns, all they keep saying is \"you are more than welcome to cancel and pay us the $395.00 early termination fee\" REALLY!?!? Force us to pay ETF when they can't provide us what we need. I am mind blown! I've had to put a block on my credit card so they dont continue to charge us, we will not pay our hard earned money for this kind of crappy service!","kudosSumWeight":4,"postTime":"2019-02-23T08:07:38.701-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:general discussion is not a support area","text":"general discussion is not a support area","time":"2018-09-10T13:02:20.678-04:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:yes","text":"yes","time":"2018-11-07T10:47:56.046-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:110167_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":5513},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"How has this company stayed on business, I have NEVER had so many issues with company in such a short amount of time (less than 2 months) this internet service is basically useless, have to disconnect cell phones from wifi as soon as we get home, have to use the hotspot on our phones to be able to take care of any business that requires the internet from our laptops. We have a smart home with Alexa, Ring Security, smart Sprinkler controller, smart Garage Door opener, etc. The rep at hughesnet stated that we have to many devices and would need to disconnect them!! WHAT!?!? This is not acceptable, we have next door neighbors that use a competitor, they have 3 kids, same smart home devices that we do and they have zero issues. Trying to cancel this useless service, but hughesnet will not listen to our concerns, all they keep saying is \"you are more than welcome to cancel and pay us the $395.00 early termination fee\" REALLY!?!? Force us to pay ETF when they can't provide us what we need. I am mind blown! I've had to put a block on my credit card so they dont continue to charge us, we will not pay our hard earned money for this kind of crappy service!"},"Conversation:conversation:110167":{"__typename":"Conversation","id":"conversation:110167","solved":false,"topic":{"__ref":"ForumTopicMessage:message:110167"},"lastPostingActivityTime":"2019-03-13T08:32:05.077-04:00","lastPostTime":"2019-03-13T08:32:05.077-04:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:110167":{"__typename":"ModerationData","id":"moderation_data:110167","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:110167_1":{"__typename":"Revision","id":"revision:110167_1","lastEditTime":"2019-02-23T08:07:38.701-05:00"},"ForumReplyMessage:message:110747":{"__typename":"ForumReplyMessage","id":"message:110747","conversation":{"__ref":"Conversation:conversation:110167"},"author":{"__ref":"User:user:81356"},"revisionNum":1,"uid":110747,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:General"},"subject":"Re: Horrible Service and even worse customer service","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:110747"},"parent":{"__ref":"ForumTopicMessage:message:110167"},"body":"
I am in the same situation, but do not have all the extra gadgets you do, so don't let them tell you that is what the issue is. All I have is my phone and computer. I tried using the fire stick but that ended quickly. I have never since day one had internet service and have been paying them for 4 mths. I also am putting a block on my card, and refused to pay another dime for service I can not use. The don't like you to put the Triple B, saying you are going to put a complaint in with them, but I wll be doing so very soon, unless I hear they are waving the early termination fee. If they do charge me the early termination fee I will be reporting complaint to B.B.B. and and other complaint service I can fine. I will also be checking into legal steps. I am reviewing all complaints on here to see how many have been having the same issues I have, and being charged for services they can not use.
I will not be bullied by threating my credit report, as it appears there are enough people having the same issues and being charged for services that they are not getting that something can be done. At this point I am only fighting for myself. I hope to hear from them in the next day or two at the lastest to see that they are going to wave this fee, cancell my service and give me the information to send their equipment.
I suggest you do not not fighting this, and go with a better company.
","body@stringLength":"1494","rawBody":"
I am in the same situation, but do not have all the extra gadgets you do, so don't let them tell you that is what the issue is. All I have is my phone and computer. I tried using the fire stick but that ended quickly. I have never since day one had internet service and have been paying them for 4 mths. I also am putting a block on my card, and refused to pay another dime for service I can not use. The don't like you to put the Triple B, saying you are going to put a complaint in with them, but I wll be doing so very soon, unless I hear they are waving the early termination fee. If they do charge me the early termination fee I will be reporting complaint to B.B.B. and and other complaint service I can fine. I will also be checking into legal steps. I am reviewing all complaints on here to see how many have been having the same issues I have, and being charged for services they can not use.
I will not be bullied by threating my credit report, as it appears there are enough people having the same issues and being charged for services that they are not getting that something can be done. At this point I am only fighting for myself. I hope to hear from them in the next day or two at the lastest to see that they are going to wave this fee, cancell my service and give me the information to send their equipment.
I suggest you do not not fighting this, and go with a better company.
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Horrible Service and even worse customer service","moderationData":{"__ref":"ModerationData:moderation_data:110751"},"body":"
\"The don't like you to put the Triple B, saying you are going to put a complaint in with them, but I wll be doing so very soon, unless I hear they are waving the early termination fee. \"
There is absolutely no reason for Hughesnet to be upset when customers contact the agency you mention. It's just an intermediary agency that connects them with customers in a much slower way than here, where customers can be connected directly and get answers right away. Also, the agency you mention gives them an A+ rating.
\"The don't like you to put the Triple B, saying you are going to put a complaint in with them, but I wll be doing so very soon, unless I hear they are waving the early termination fee. \"
There is absolutely no reason for Hughesnet to be upset when customers contact the agency you mention. It's just an intermediary agency that connects them with customers in a much slower way than here, where customers can be connected directly and get answers right away. Also, the agency you mention gives them an A+ rating.
Blocking your card? Charming. Enjoy collections.
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