Forum Discussion
Extremely unhappy!
I recently moved and made a very bad decision by getting Hughes net! I thought since dish was offering it how bad could it be? It only took me a week to learn the answer to that question! Within my fi...
Regarding the streaming, and just on the off chance that the phone reps didn't suggest this, did you make sure to turn off, or pause, the Video Data Saver if you were streaming in HD? If streaming in HD, this needs to be done in order to avoid buffering.
Regarding your data, that it's being exhausted within two days of reset suggests that something is using a ton of it. One possibility is the Dish receiver. Satellite TV receivers can use a lot of data, including for things other than On Demand viewing. Because of this, HughesNet recommends against connecting a satellite TV receiver to the modem. As well, streaming in and of itself can use a lot of data, especially if it's being done in HD. To use Netflix's data rates, it's around 3GB per hour in HD, 700MB per hour in SD, and 350MB per hour in SD. As well, I believe the Firestick automatically updates background images on a regular basis, which people have found to use quite a bit of data. This should be disabled, though I don't personally know how to do so as I don't have one.
Additionally, this thread may help with the high data usage.
I'm sure a rep will reply regarding the billing, plus any other additional information they may have about the data usage. The reps are on M-F from approximately 8AM to 5PM EST, so they should reply soon. :)
GabeU,
Just a quick question. If streaming with FireStick uses so much data, why are the sales reps telling people (me when I signed up) that Hughesnet works great for streaming and that I will not run out of my data, by streaming with the FIreStick. In my case I couldn't use the fire stick at all because it kept telling me low connectivity and my computer and other equipment would tell me know internet connection available.
Yes, I am reviewing other peoples issues, to see how many are having the same issuses that I have had. As I do plan on fighting the early disconnect fee.
I am seeing that several customers have been told one thing just to find out something differently. It sounds like you are in Tech support and this isn't something you can explain, but just keep seeing the same thing in post after post.
Just so there's no confusion, I'm only a fellow customer, not a HughesNet employee. The only members here that actually work for HughesNet will have "Moderator" or something similar next to their name. Liz, Amanda, Jay, Damian and Hardy are the most prominent HughesNet employees here. They are the corporate representatives that will reply to help you. Well, one of them will, anyway.
With regard to what you were told by the sales person, I can't say why they said what they did. Fortunately, though, the reps here have the ability to have the sales calls pulled and reviewed to see what the sales person said, and if they said something that isn't true, which it sounds like they may have, there may be recourse regarding the Early Termination Fee when cancelling, but only the rep can make that determination.
With the Firestick, while some people do seem to be able to use it, others have a difficult time. A lot of it has to do with system load, as well as the load on one's individual beam at any given time. Some beams are much more loaded than others, and streaming, which is one of the most data intensive activities, can be negatively affected.
