Hi Amanda. I don't know if you remember me, but I was having a problem with my upgrade back on 2/21/17. You asked me why I was upgrading my plan a couple of times a month. Well, for one thing, when I signed up with Hughes Net, I was told that I wouldn't possibly be able to use that much data in one month. Well the guy was wrong!!! And for another thing, I figured out why I was "chewing up so much data ", as Birddog so colorfully described it. I had two tablets, my cell phone and my TV on 24/7, with programs running in the background. So I stopped that, but am still "chewing through data". And for the third thing, I have read the Hughes Net contract over a few times, and cannot find anything in there prohibiting the switching of plans more than once a month. But now I have been blocked from upgrading (or downgrading) on the Hughes Net Website. I am now required to call the Hughes Net Customer Care to change my policy. I think that this is outrageous. Especially since there is a clause in the Hughes Net Gen4 Fair Policy Act that says if you exceed your data allowance you can upgrade your service plan. So, why am I being singled out? Please explain this to me. Here is the shortcut to the conversation in question: https://community.hughesnet.com/t5/Tech-Support/Tried-to-upgrade-but-didn-t-get-any-of-my-MB-or-bonus-bytes-Got/td-p/56595?reply%5Bid%5D=18437371&utm_campaign=new_reply&utm_content=reply_button&utm_medium=email&utm_source=notification
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