Solved! Go to Solution.
I can't look into it for you, nor can I find anyone who can. I'm only a customer, like you.
But, being that Gen5 is what's available now and that they don't look to be offering Gen4 plans anymore, it's more than likely that the only option you are going to have is to either stay with what you presently have or upgrade to Gen5. This is only an assumption, but I would be willing to bet that this is the case. I do see that @C0RR0SIVE mentioned something along those lines, too.
I don't believe you are being singled out for this, but that this is the case with anyone that presently has a Gen4 plan.
Also, when you upgrade to Gen5 it's a twenty four month, not twelve month, contract.
I had some tokens saved up, but now my internet is eating themWill allow him to explain further, I was just kind of reading between the lines of what he has posted.
Hi Amanda. I don't know if you remember me, but I was having a problem with my upgrade back on 2/21/17. You asked me why I was upgrading my plan a couple of times a month. Well, for one thing, when I signed up with Hughes Net, I was told that I wouldn't possibly be able to use that much data in one month. Well the guy was wrong!!! And for another thing, I figured out why I was "chewing up so much data ", as Birddog so colorfully described it. I had two tablets, my cell phone and my TV on 24/7, with programs running in the background. So I stopped that, but am still "chewing through data". And for the third thing, I have read the Hughes Net contract over a few times, and cannot find anything in there prohibiting the switching of plans more than once a month. But now I have been blocked from upgrading (or downgrading) on the Hughes Net Website. I am now required to call the Hughes Net Customer Care to change my policy. I think that this is outrageous. Especially since there is a clause in the Hughes Net Gen4 Fair Policy Act that says if you exceed your data allowance you can upgrade your service plan. So, why am I being singled out? Please explain this to me. Here is the shortcut to the conversation in question: https://community.hughesnet.com/t5/Tech-Support/Tried-to-upgrade-but-didn-t-get-any-of-my-MB-or-bonu...