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Date Last Visited
‎07-19-2024 05:11 PM

FAP Speed?

by in Tech Support
‎07-02-2024 07:20 PM
‎07-02-2024 07:20 PM
My FAP speed on Jupiter 3 is 2.20 Download Mbps 2.20 and Upload Mbps 4.46 at 6:18 CST.   I used to get 10 Mbps download in FAP. Is this normal?       EchoStar-24-NAD Gateway ID 10 Beam ID 96 Outroute ID 5   ... View more
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Possible tree problem for Jupiter 3

by in Products and Plans
‎09-03-2023 06:15 PM
‎09-03-2023 06:15 PM
Hi, I have Hughesnet Gen 4 on Jupiter 1.  I want Jupiter 3 service when it becomes available. What if I order Jupiter 3 service and there are trees blocking the satellite when the installer shows up? I see it is 95 West which is the same slot as the Spaceway 3 satellite that I had back in 2007. Will I be able to keep my current service until the trees are cut and will I pay a penalty if trees are in the way and I have to have the trees cut and reschedule an installation? Is there someone I can contact who can do a site survey so I can see which trees if any have to be removed? I am in the Springfield, MO area. I don't have a smartphone so I can't use a app to see satellite position and can't tell from the online satellite pointers I have tried. I sent a support email to Hughesnet and they never responded back to me. Thank you, Ken ... View more
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