Ever since my 2nd month I've had nothing but slow speeds. I know what your going to say it's the pemadimic but that's a lie bc it's been happening since last year. I've tried to download a 18Gb game since 2:00 am to 9am and only 200 Mb was downloaded, 2 months ago I had to Pay over $200 bc I tried to buy 75 GB of data bc my data disappears but thx to the slow internet I double tap not knowing if it was responding. When I had my ps4 downloading a game I only had my tv and ps4 connected and I change my password so nobody else was on it. Most of the time I see all of my lights blinking and that's a 9/10. I've tried to call someone and they said the tech department would be calling me but nothing, I tried to email yall nothing, I've tried the live chat, someone connected and nothing. Yall have been dogging me up until now, and I got yall down now, the speed test only downloads a single package over a short amount of time which makes it rigged. I'll be happy when I can download things on my playstation and my tv stops buffering. And before you say anything about no high speed internet on my account I just checked and I have 500 MB on my plan data which I'm cool with once it runs out bc I'll buy more but I was using my Bonus which still have 24.5 GB. So why when I use my data it's so slow even before Covid 19. I'm ready to drop my service and ya I know I have to pay a ridiculous fee but I'm ready to pay it if yall are ready to loss a customer. Truly I dont think I have to pay the fee bc the internet is so slow but I'll still pay it.
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For 2 months now I've been having slow data I have paid my part so why TF am I getting slow data speeds the first month your team didn't do crap about it now I call Wednesday about it and nothing so far. I'm being dogged left and right and my 20 GB data dissipate in 2 weeks. According to both speakers that I talked to it's under the regulated speed meaning false advertising and so eather A I can cancel without reprconion or B I can cancel you can charge me and we can go to court. I just got a laptop and I only have 3 GB left with 35 gb of bonus which I bearly use. So figure this out now because in the first month which is where you got me.
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