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About Peneloukle
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10-03-2023
01:24 AM
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10-02-2023
08:57 PM
Device Information IPV4 Address: 192.168.42.9 MAC Address: 3A:48:76:A5:5D:7E Connection Type: wl1 This device is using 25% of my data and often shows a FAIR or BAD connection, but I can't figure out what device it is. Has anyone got a clue for me?
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Data Management
02-05-2023
03:19 PM
I thought I already posted this but I don’t see it: The link you provided that show my connected devices is very helpful for troubleshooting. I do not have the option of “connected devices” under the usage tab when I am logged in, but the link gets me there. I will save the link for future usage. I am still trying to figure out why some of my devices show poor or fair signal strength even though the Wi-Fi signal appears to be strong next to the device, particularly my iMac. My original problem of poor performance has not be solved, so I won’t “Accept as Solution. It seems like the community has done all you can and I thank you for that. Thank you for your help.
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02-03-2023
05:36 PM
Thank you @maratsade. This is exactly what I was looking for. This shows the fair and bad signals, but the HughesNet app on my iPhone indicates that there is a good signal for these devices. Very misleading.
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02-03-2023
02:58 PM
2 Kudos
@maratsade I was trying to determine if I could see the signal strength in the System Control Center. I will use the app. I don’t see device 36:dd on my device list even though all of my devices are on. Thank you for your help. EDIT: I just figured out that 36:did is a printer that wasn’t on when I said I couldn’t see it.
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02-03-2023
12:42 AM
Liz - Is there a way that I can see whether my connected devices have a good signal strength or not? I see my devices in the System Control Center (http://192.168.42.1/index.htm?t=1675402665734) but I don't see any performance information. Thanks, Peneloukle
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02-02-2023
01:09 AM
Liz, Thank you for the details regarding the connected devices. Are you able to see whether my satellite dish is working correctly? Thanks!
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01-31-2023
10:04 PM
@Liz - are you able to determine if the equipment at my end is fully functional?
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01-30-2023
05:43 PM
Liz, are you a Hughes employee? If not, might it be worthwhile for me to contact Hughes tech support directly to see if they can help?
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01-30-2023
02:22 PM
Hello Liz, Thank you for the additional information. The recent speed tests were done with Wi-Fi turned off so the number of devices should have been reduced to 3 during the tests. Also, in the 3+ years I have been using Hughes, this is the worst performance I have experienced. I am accustomed to the slow speed after depleting my plan data, but this seems to be much worse. Why is it worse than usual? Thank you, peneloukle
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01-29-2023
02:03 PM
The automatic speed tests show that my speed improved during bonus hours, but still poor outside of bonus time. I don't know why the tests didn't run once per hour as I had requested. Here are the latest results: https://testmy.net/quickstats/Peneloukle?type=user_name&q=Peneloukle&limit=25 Any advice is appreciated.
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01-28-2023
10:02 PM
I will run some more tests and send them in. I rarely use the internet during bonus time, so not sure if it's better then. Would it be useful for the techs for me to run an overnight automatic speed test? I don't think I can specify 25MB download size when running automatic speed test, can I?
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01-28-2023
09:11 PM
I did power cycle the modem before the running the tests today. I may not have waited long enough, so I will try that again per your instructions. I have completely turned off wifi. I am using hardwire ethernet for the tests. Is it unusual for the download results to be exactly the same at different times?
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01-28-2023
08:47 PM
2 Kudos
I know that I have no data left on my plan, as usual, and therefore my account is throttled. For the last few days the performance has been much worse than usual when I have no plan data. Websites like Costco.com and homedepot.com are not loading. Email attachments are not downloading. Netflix streaming is intermittent. As you can see from my testmy.net results I am getting less than 1 Mbps for downloads. Something must be broken. Can anyone help me get better performance? https://testmy.net/quickstats/Peneloukle
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Performance
10-21-2020
03:41 PM
@GabeU thanks for the input. @GabeU said "I made the mistake of connecting my DirecTV receiver one time just to test "on demand" to see what it was like. I immediately saw my data levels start dropping. I watched as one, two, three, then four GBs of data were drained from my Bonus Zone data bank in a relatively short amount of time." 1. Thank goodness I don't have DirectTV!! 2. How did you "see" your data levels dropping? Did you run testmy.net after connecting the DirectTV?
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10-21-2020
01:00 AM
@GabeU The Dish receiver is connected to the Dish modem by Ethernet. When I re-enabled the WiFi, the device I performed the speed tests with remained on an Ethernet connection. The Hughes technician who originally set up our equipment connected the Dish receiver to the Hughes wifi. I later changed the connection to Ethernet. Also the Hughes technician placed the Hughes modem where it did not have 2 feet of space on all sides. He did not mention that it should be at least 2 feet away from anything. If HughesNet recommends against connecting satellite TV receivers to their service why would their technician connect Dish satellite TV to their service?
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10-20-2020
05:04 PM
I ran some speed tests yesterday between 9:30 and 10:30 pm PDT with Dish Receiver and Wireless off. Good results: ~60mbps, quite steady. Then I turned the Dish Receiver on and ran some more tests until about 11 pm. Then I turned the wireless back on at about 11:20 pm PDT. The erratic behavior returned when the wireless was back on. Token data used up at about 10/10/20 9 am PDT. Here are my results: https://testmy.net/quickstats/Peneloukle?type=user_name&dateFull=10-19-2020+%2F+10-20-2020&q=Peneloukle&limit=50&s=0&nextprev=2&submit=50 What can I do to get more steady performance when the wifi is on?
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10-17-2020
02:04 AM
I used up the data in my plan for the month, so the speed is throttled. After moving the modem, I ran download tests for an hour and the results show download speed steady at ~3Mbps. I am more interested in the speed test results when the speed is not throttled. I doubt that I will be able to run new tests during bonus zone time. I will run tests in about 2 weeks when my service is restored.
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10-15-2020
11:59 PM
@Jay Sorry, I didn't see your response until now. I can move the modem further from the tv and Dish receiver. The modem does not have 2 feet of clearance on all sides. I will relocate it. How far away from the tv and Dish should it be?
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10-12-2020
02:09 PM
Hi @Jay , The Hughes modem is right next to our Dish receiver and our Samsung Smart TV. Other devices on the same floor of the house are about 30 feet away from the modem. We have a WiFi range extender at the top of the stairs to upper story of the house. Devices are about 30 feet from the extender. The speed tests were done with my computer hardwired via Ethernet cable to the Hughes modem. Thanks for your help.
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10-10-2020
01:21 AM
@GabeU Thank you for the additional info. I will choose "No Forward" for future tests. Do you think my erratic download speeds indicate a problem that Hughes may be able to correct? When you say "reps" are you referring to Hughes technical support?
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10-09-2020
02:53 AM
OK. I have problems with Apple Mail and iCloud Mail on my Power Book. Mail works better on my Apple mobile devices. Thanks for the update!
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10-09-2020
02:50 AM
1 Kudo
Here is the link to the results of the latest testing. Erratic. https://testmy.net/quickstats/Peneloukle
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10-08-2020
08:38 PM
@maratsade your picture is not of my tests as they show today's date. Regardless, my download size is 24.8 MB as shown in your picture. I will run some more tests a little later when I can shut off the wifi. More later.
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10-08-2020
08:32 PM
@maratsade State Code 0.0.0 -- Fully operational I did run the tests automatically.
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10-08-2020
08:29 PM
@GabeU I did not deliberately use multithread. I will try to do some single thread tests tonight.
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10-08-2020
05:38 PM
I still have the issue with iCloud mail. Has any solution been provided?
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