About Peneloukle

thank you for explaining that for me! ... View more

I will run some more tests and send them in. I rarely use the internet during bonus time, so not sure if it's better then. Would it be useful for the techs for me to run an overnight automatic speed test? I don't think I can specify 25MB download size when running automatic speed test, can I? ... View more

I did power cycle the modem before the running the tests today. I may not have waited long enough, so I will try that again per your instructions. I have completely turned off wifi. I am using hardwire ethernet for the tests.  Is it unusual for the download results to be exactly the same at different times? ... View more

@GabeU    thanks for the input.    @GabeU said " I made the mistake of connecting my DirecTV receiver one time just to test "on demand" to see what it was like.  I immediately saw my data levels start dropping.  I watched as one, two, three, then four GBs of data were drained from my Bonus Zone data bank in a relatively short amount of time." 1. Thank goodness I don't have DirectTV!! 2. How did you "see" your data levels dropping? Did you run testmy.net after connecting the DirectTV? ... View more

@GabeU    The Dish receiver is connected to the Dish modem by Ethernet.   When I re-enabled the WiFi, the device I performed the speed tests with remained on an Ethernet connection.   The Hughes technician who originally set up our equipment connected the Dish receiver to the Hughes wifi. I later changed the connection to Ethernet. Also the Hughes technician placed the Hughes modem where it did not have 2 feet of space on all sides. He did not mention that it should be at least 2 feet away from anything.    If HughesNet recommends against connecting satellite TV receivers to their service why would their technician connect Dish satellite TV to their service?   ... View more

I ran some speed tests yesterday between 9:30 and 10:30 pm PDT with Dish Receiver and Wireless off. Good results: ~60mbps, quite steady. Then I turned the Dish Receiver on and ran some more tests until about 11 pm. Then I turned the wireless back on at about 11:20 pm PDT. The erratic behavior returned when the wireless was back on. Token data used up at about 10/10/20 9 am PDT.   Here are my results:   https://testmy.net/quickstats/Peneloukle?type=user_name&dateFull=10-19-2020+%2F+10-20-2020&q=Peneloukle&limit=50&s=0&nextprev=2&submit=50   What can I do to get more steady performance when the wifi is on? ... View more

@GabeU    Thanks for the info. What does "FAP" mean? ... View more

I used up the data in my plan for the month, so the speed is throttled. After moving the modem, I ran download tests for an hour and the results show download speed steady at ~3Mbps. I am more interested in the speed test results when the speed is not throttled. I doubt that I will be able to run new tests during bonus zone time.  I will run tests in about 2 weeks when my service is restored. ... View more

@Jay  Sorry, I didn't see your response until now. I can move the modem further from the tv and Dish receiver. The modem does not have 2 feet of clearance on all sides. I will relocate it. How far away from the tv and Dish should it be? ... View more

Hi @Jay ,   The Hughes modem is right next to our Dish receiver and our Samsung Smart TV. Other devices on the same floor of the house are about 30 feet away from the modem. We have a WiFi range extender at the top of the stairs to upper story of the house. Devices are about 30 feet from the extender.   The speed tests were done with my computer hardwired via Ethernet cable to the Hughes modem.   Thanks for your help. ... View more

@GabeU    Thank you for the additional info. I will choose "No Forward" for future tests. Do you think my erratic download speeds indicate a problem that Hughes may be able to correct? When you say "reps" are you referring to Hughes technical support? ... View more

OK. I have problems with Apple Mail and iCloud Mail on my Power Book. Mail works better on my Apple mobile devices. Thanks for the update! ... View more

Here is the link to the results of the latest testing. Erratic. https://testmy.net/quickstats/Peneloukle   ... View more

@GabeU Thank you for clearing that up! ... View more

@maratsade your picture is not of my tests as they show today's date. Regardless, my download size is 24.8 MB as shown in your picture. I will run some more tests a little later when I can shut off the wifi. More later. ... View more

@maratsade  State Code 0.0.0 -- Fully operational   I did run the tests automatically. ... View more

@GabeU I did not deliberately use multithread. I will try to do some single thread tests tonight. ... View more

I still have the issue with iCloud mail. Has any solution been provided? ... View more

I did use minimum download file size of 25 MB for the most recent tests. Should I run some download only tests? ... View more

The tests done on 10/7/20 between 9:30 and 11:30 pm PST were done with WiFi off and only Ethernet cable connection to modem. ... View more

GabeU, you wrote " HughesNet recommends against connecting satellite TV receivers to their service because of the amount of data those receivers can use, even if you never watch anything On Demand." Does HughesNet state this somewhere on their website or in their terms of service?   Dish says "DISH has partnered with leading internet providers across the US to give you the best available service where you live. Our partners offer satellite, fiber, cable, DSL, and wireless internet options that may be right for you. Internet speeds and availability are different for every address, so call to speak with a specially-trained sales agent who can connect you with the best internet solution." When we inquired about their internet bundle, Dish told us we needed to work with HughesNet directly. Have you any suggestions of how to use Dish TV without connecting to the Hughes service? ... View more

raj3 - I think you and I are having the same issue. Thanks for the detailed explanation.  I will have to check on whether my ipad and iphone handle mail better on cellular data, rather than Hughes internet. ... View more

Hi Liz,   Yes our account number is the one ending in 855 ... View more

I have the issue with icloud, too. Can I get notified when your engineers think they have solved this problem?   ... View more