I have called Customer care twice, ticket numbers 125910396 and 125962032, regarding being unable to access my three email accounts. The first time, after 45 minutes on the phone, Advance Tech Support stated they would have to send out a satelite tech to check my satelite. Note: I haven't had any issues with poor reception. After checking out my reception the tech stated that it was fucnctioning properly and to call customer care again. The second time I called, after being transfered from one person to the next and the next and the next, I was told there was a problem with an email system upgrade and I would have access with 24 hour. That was a week ago and as of today still no email. I can sign onto MYHughes.net and review my usage, account info etc. But when I click on the email link I receive an error message "There maybe be a problem with your account. Call customer care." No one yet has been able to identify the problem the system reports to me online.
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