Forum Discussion

surfrocker1's avatar
surfrocker1
New Poster
6 years ago

No Email

I have called Customer care twice, ticket numbers 125910396 and 125962032, regarding being unable to access my three email accounts. The first time, after 45 minutes on the phone, Advance Tech Suppor...
Liz's avatar
Liz
Moderator

Good morning surfrocker1,

 

I'm glad you found the community, thank you for posting and providing those case numbers, it helps. Please check if you can access those three e-mail addresses now.

 

surfrocker1's avatar
surfrocker1
New Poster
6 years ago

Still no email access.

 

John

  • Liz's avatar
    Liz
    Moderator
    6 years ago

    Good morning John,

     

    Thanks for letting me know. I've made adjustments. Please try all three accounts now and let me know if any work. Please also check your private messages (PM) in the top right corner of the community page as I've sent you a PM with additional details.

     

    Your cooperation, patience, and understanding are much appreciated.

     

    • surfrocker1's avatar
      surfrocker1
      New Poster
      6 years ago

      Nope. Still 

      "There may be an issue with your account. Please contact Customer Care at 1-866-347-3292."
       
      • Liz's avatar
        Liz
        Moderator
        6 years ago

        Hi surfrocker1,

         

        Thanks for trying and letting me know. That's interesting, all listed accounts show as associated with your SAN and from my end, should be accessible from the My Email link the Support Center. Let me escalate this to our e-mail admins. I'll post back once I have any update or instructions for you.

         

        Your cooperation, patience, and understanding are much appreciated.

         

        Thanks,

        Liz