Forum Discussion
No Email
I have called Customer care twice, ticket numbers 125910396 and 125962032, regarding being unable to access my three email accounts. The first time, after 45 minutes on the phone, Advance Tech Suppor...
The reps will likely reply when they're back on Thursday, but it may take them a day or so to do so.
Though it's unlikely to make any difference, and you've probably already tried, but just in case, try clearing your browser cache, then restarting it. It may also help to clear your computer's DNS cache.
Previously done by in person Tech.
surfrocker1 wrote:Previously done by in person Tech.
Do you mean they walked you through the steps to do so?
The Tech did both twice. Even tried changing my sign in pasword to MyHughes.net. No luck with that either.
Ah, okay. I misread your prior post, where you said "by in person tech", as "by person in tech". It was a light coffee day. :p
The reps should be back on tomorrow and will likely reply then.
Good morning surfrocker1,
I'm glad you found the community, thank you for posting and providing those case numbers, it helps. Please check if you can access those three e-mail addresses now.
Still no email access.
John
Good morning John,
Thanks for letting me know. I've made adjustments. Please try all three accounts now and let me know if any work. Please also check your private messages (PM) in the top right corner of the community page as I've sent you a PM with additional details.
Your cooperation, patience, and understanding are much appreciated.
