Forum Discussion
No Email
I have called Customer care twice, ticket numbers 125910396 and 125962032, regarding being unable to access my three email accounts. The first time, after 45 minutes on the phone, Advance Tech Suppor...
Good morning surfrocker1,
Thank you for your patience while your case was escalated. Just letting you know that with the holidays, key folks needed to address your concern have been out of the office. Once everyone is back we can resume investigation. Your patience and understanding are much appreciated.
Thanks,
Liz
It's now been over two weeks with no email access.
Hi surfrocker1,
Thank you for your patience while our e-mail team addresses your issue. I can understand how frustrating it must be to not have e-mail access for that long. I'll ping them again for any updates and I'll let you know once I have any news to share.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
Good morning surfrocker1,
Can you please check if your e-mail accounts are accessible now? Our e-mail team updated me and asked to check.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
Good morning surfrocker1,
It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.
Thanks,
Liz
