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About Bgleason62
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| Date Last Visited |
06-07-2020
01:35 AM
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06-06-2020
11:31 PM
I have to find something else because this just isn't working for us. Streaming or otherwise.
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04-22-2020
11:47 PM
I would like a rep to do a sales call review on my account. I was told we would have no problems streaming video and all it does and has done from day one is buffer. It takes us 3 hrs to watch an 1 hr to 1 1/2 hr movie or show. It doesn't matter where we are in our monthly data allotment it buffers and it doesn't matter what definition be it High Def or Standard Def it buffers. It also doesn't matter if we try during normal hours or during bonus hours it still buffers all of the time. We lose more data buffering than actually watching anything. We even use a wired connection and the connection constantly drops in and out. We use an Amazon Firestick 4k and never had this issue with Frontier when we had them in Iowa. When I go to my network settings it says I have excellent signal but no wired connection and if I switch to wifi is shows excellent signal but no connection. We also get pop ups if we turn the wifi on using our phones saying wifi unavailable yet it shows excellent signal. I am writing this using my cell phone's data because after at least a half an hour of trying to connect to this site on wifi I gave up. Like I said, this has gone on from day one and that was well before this COVID-19 crap started. We are definitely not happy and very disappointed. We would have been just as well off getting Centurylink @ 3mbps because this feels like the old dial up. If I had known it was going to be this bad, I wouldn't have gone through with the order. I feel we were misled by the salesperson on what we were getting and now we ate stuck for almost two years with crap internet and can't stream anything.
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03-20-2020
07:54 PM
1 Kudo
We should be in that time frame. Thanks for the info and the help.
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03-20-2020
06:34 PM
And yes, I was told when ordering the service we would not have any problem streaming and even after the data was gone we would be able to stream @ SD quality which was fine with me. Not the case though and now it appears from what you are saying that there is no guarantee that we can stream at all.
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03-20-2020
06:30 PM
If it appears I am being or getting upset it is because I was just pointing out to a post that stated people were wanting HN to dump the cap and their service would come to a crawl. I was just stating mine has always been that way from day 1. Then EVERYONE starts telling me to open a new thread and open a ticket. I wasn't asking for anything, I was just commenting. If I am being reactive it is because my first comment was being read into with something I never asked for. I am only stating our experience.
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03-20-2020
06:19 PM
Quite frankly, with everything that is going on right now with this COVID-19 problem, I don't know what good it will do. Everyone tells me my problem is related to the spike in usage by everyone else even though we have had these issues before the virus would have had anything to do with anything. Everyone else has escalated this issue, I simply said I just wish I hadn't gotten this and stuck myself in this contract. I just had a feeling before installation that we would have these issues as we always had issues with other satellite services like Dish and DirecTV. But my wife wanted internet and it HN showed that we would get better internet than the 3mbps that CenturyLink said they could provide us. I can somewhat understand the streaming issues, but when I get contant buffering on my computer or it says I have no iternet yet it shows a full signal strength, that I don't understand. I have also read reviews of many people who don't get satisfactory results through tech support and I am not going to pay someone to come and look at an issue that has always been there. Simply, my bad.
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03-20-2020
06:04 PM
I know it is not unlimited, but I should be able to stream at the very beginning of my cycle without constant buffering. I watch my data to see where it is at. Personally, I don't stream myself, my wife has shows she likes to watch. At any rate, it buffers from day 1 of a cycle and because it buffers our data burns up through the buffering so we aren't able to view as many episodes as we should. A one hour episode can actually end up as 1 1/2 hours to 2 hours because of buffering. Haven't done the math yet on how much data that accounts for but essentially we lose 1/2 to a full amount of what we should extra during a single episode. Like I said, we could have 100% data remaining, 75%, 50%, 25%...whatever, it still buffers badly and constantly. We also have computer off and we just use our mobile data on our phones not wifi.
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03-20-2020
05:38 PM
Honestly, mine has sucked from the time it got installed. I'm not asking for more bandwidth or speed, I just want what I pay for. I get buffering throughout a monthly cycle regardless of how much data I have. I use my phone data for internet use. If we stream a movie off of the satellite, it is a constant buffer no matter where our data is. And we are trying to watch id SD not High Def. I just wish I hadn't even gotten the service. I am no better off than if I had gotten CenturyLink @ 3mbps. But I have never said anywhere that I want more of either bandwidth or speed. Just what I am paying for. I was told I could easily stream SD movies or shows.
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03-20-2020
02:24 AM
1 Kudo
Also, this has been going on from pretty much day one before this whole COVID-19 madness even began.
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03-20-2020
02:23 AM
I knew I wasn't being throttled. For some reason though my connection just sucks. It shows as an excellent connection, but no matter what amount of data I have left for the month I have real slow internet and constant buffering. If I connect to my modem on my phone, it will say internet not available but also show full signal and it is extremely slow. If I turn off my wifi and use my mobile data it is tremendously faster. Keep in mind that I am in the forest and for my phone I use a cell phone booster antenna. I usually get about 3-4 bars. Sometimes lower depending on where I am and sometimes 5 bars. At any rate, my HN is very slow both on wifi and ethernet as well. But I do know I'm not being throttled.
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03-19-2020
09:39 PM
1 Kudo
I'm not going to lie, I would like more data as ours seems to disappear very rapidly. However, I know what it would mean for everyone if they removed the data cap. I do think they are pretty high on their pricing for their packages. I only have it because it is really all I can get in my area. I constantly have lagging service and constant buffering and no signal pop ups when it shows excellent signal. And forget about streaming anything because it takes twice the time to watch anything because of the buffering. Even when we are at the beginning of our data cycle. Wish I could just drop it, but still have most of my contract left. Feels like we are on 3mbps all of the time.
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