Forum Discussion
COVID-19 and HughesNet...
Though I understand there are situations out there where changes could help, I really hope that HughesNet doesn't do anything too drastic, or at least not data wise. A lot of people are asking on va...
Bgleason62 wrote:
I get buffering throughout a monthly cycle regardless of how much data I have. I use my phone data for internet use. If we stream a movie off of the satellite, it is a constant buffer no matter where our data is. And we are trying to watch id SD not High Def.
This is why you should follow maratsade's instructions and start a new topic asking for help. With it now being close to the rep's quitting time, however, you're likely to not receive a reply from them until at least Monday if you do. With this said, the reps will very likely need speed test results to help you. These are the instructions for the tests. Please be sure to run them as outlined. There's a discrepancy in the upload test file size (4MB vs 3MB) between the page instructions and the in depth guide instructions for Gen5. You can use either size.
Keep in mind that with the increased load on the system you may have issues streaming, even in SD. Whether they'll be able to address streaming issues right now only they can say, but they'll need those speed test results to start troubleshooting.
Quite frankly, with everything that is going on right now with this COVID-19 problem, I don't know what good it will do. Everyone tells me my problem is related to the spike in usage by everyone else even though we have had these issues before the virus would have had anything to do with anything. Everyone else has escalated this issue, I simply said I just wish I hadn't gotten this and stuck myself in this contract. I just had a feeling before installation that we would have these issues as we always had issues with other satellite services like Dish and DirecTV. But my wife wanted internet and it HN showed that we would get better internet than the 3mbps that CenturyLink said they could provide us. I can somewhat understand the streaming issues, but when I get contant buffering on my computer or it says I have no iternet yet it shows a full signal strength, that I don't understand. I have also read reviews of many people who don't get satisfactory results through tech support and I am not going to pay someone to come and look at an issue that has always been there. Simply, my bad.
Bgleason62 wrote:
What do I need to do to start that?Start a new topic here. In that topic say that you would like a rep to perform a sales call review, and make sure to explain why you're asking for the review, as in what you were told during the sales call that is different from actual experience. They need to know what it is that they're looking for.
For reference, sales calls are usually only available for review for about three months, so if it's been longer than that since the call it may no longer be available.
- We should be in that time frame. Thanks for the info and the help.
I totally see your point, but I'd argue that you have nothing to lose. At best, you'd get some kind of benefit, perhaps a fix, perhaps refunds or discounts or something else. At worst, you'd be where you are now. All you need to do, if the call is less than 6 months all, is request a sales call review.
- What do they do in a sales call review?
If the sales call is still available, they pull it and listen to it, sometimes they make a transcript, and then they contact you privately on this site about the results. They can provide you with exact quotes of what was said. It doesn't cost you any money at all, and it may end in good news.
Bgleason62 wrote:
What do they do in a sales call review?- What do I need to do to start that?
Bgleason62 wrote:
We should be in that time frame. Thanks for the info and the help.You're very welcome. :)
Might be a good idea not to recommend people turn their data saver off for the foreseeable future.
In fact, it might be a good idea to do the opposite.
