Forum Discussion
COVID-19 and HughesNet...
Though I understand there are situations out there where changes could help, I really hope that HughesNet doesn't do anything too drastic, or at least not data wise. A lot of people are asking on va...
I totally see your point, but I'd argue that you have nothing to lose. At best, you'd get some kind of benefit, perhaps a fix, perhaps refunds or discounts or something else. At worst, you'd be where you are now. All you need to do, if the call is less than 6 months all, is request a sales call review.
What do they do in a sales call review?
Bgleason62 wrote:
What do I need to do to start that?Start a new topic here. In that topic say that you would like a rep to perform a sales call review, and make sure to explain why you're asking for the review, as in what you were told during the sales call that is different from actual experience. They need to know what it is that they're looking for.
For reference, sales calls are usually only available for review for about three months, so if it's been longer than that since the call it may no longer be available.
- We should be in that time frame. Thanks for the info and the help.
If the sales call is still available, they pull it and listen to it, sometimes they make a transcript, and then they contact you privately on this site about the results. They can provide you with exact quotes of what was said. It doesn't cost you any money at all, and it may end in good news.
Bgleason62 wrote:
What do they do in a sales call review?- What do I need to do to start that?
Bgleason62 wrote:
We should be in that time frame. Thanks for the info and the help.You're very welcome. :)
Might be a good idea not to recommend people turn their data saver off for the foreseeable future.
In fact, it might be a good idea to do the opposite.
