About robinloraditch

@GabeU  I agree with you there. A company shouldn't have more clientele than it could ever handle without adding more equipment and or satellites and so forth to be able to handle them at a given time. While a lot of customers do not understand terrestrial internet versus satellite internet, as where cable internet and so forth can add more to help with congestion, satellite cannot really..Well not without shooting up some more sats up there to handle the ever growing need for more bandwidth and so on. I get it, I do..Because I was frustrated for many months even well before this epidemic began. But, I got my problems rectified and even with the slowed down and congested network...we still make do.  ... View more

@GabeU  come on man, you're better then that. I am not being a smart@ss at all, but in your own words..this is a tech support site and not a rant site, or a place to vent. There are channels and places to do so such as social media or even send that person a private message. Now, while I do agree with you to an extent, on your analogy of the whole bridge with too much traffic and cannot blame the architect that designed it, no you cannot blame the designers who came up with satellite based internet. But, you can punch a few holes in your theory. So, yeah there is a traffic jam, and that bridge can only hold or take on some many vehicles an hour. Can they make the traffic any less jammed up, sure. See, it then falls on the city and or state who owns that bridge to step in, and monitor and manage that traffic jam so to speak..and one way to do so is to stop allowing too many vehicles on that bridge, before it collapses.  So, while this whole pandemic is somewhat at fault, it isn't fully at fault. One way to better manage their internet is to stop selling it to people each day, knowing that it cannot currently handle the load. See, your theory is all well and good man, and I do not disagree whole heartedly with it, nor with you. And while refusing to sell a service to someone sounds like it's not really the right thing to do, sometimes it's the only thing to do. Because at that point, you're selling a service you cannot supply fully, and or partially at most times. Let's say you pay me...$3000 a month for I dunno, let's say 60 bicycles, and I supply you with that for the first month or two, but then I take on 60 more customers with that same order and I get overwhelmed. Then I only supply you and my other paying customers with 5-6 a month, but you're still paying me each month for 60. Well, I just keep taking on more customers each month and I cannot supply anyone with the service I am supposed to, yet each day I tell a new customer or two that I can. That then becomes my fault, and my fault only. So, what I am getting at, is stop selling what you know you cannot provide "Right Now". When life gets back to normal, sure you can continue to add customers. But when there is that proverbial traffic jam, don't have the traffic cop out there sending more and more vehicles onto a bridge it cannot handle... ... View more

Telling people to cancel allot of times...doesn't help at all, and most likely it just makes the customer more irritated . While I agree that they should post more specific information to help in any way possible, telling people to cancel...not helping.  ... View more

CenturyLink customers are experiencing complete outages tho, not just with streaming services and some internet sites. The op didn't say his internet was down completely,  but that streaming services were not working. And HN is supposedly working on that said issue and hasn't updated info regarding it yet.  So it is unknown if it is an issue with HN honestly.  ... View more

 Actually,  i have not seen yet,  that it was not Hughesnet related.  They haven't updated yet about the ongoing and know issue.  ... View more

When ours was replaced, it took 2-3 days to recieve it, tho each customers location can be the deciding factor of actual time depending on where it is Shipped from and its geographical location to you. Hopefully sooner then expected, and hope it fixes your issues. ... View more

I fully sympathize with you.  But your problems have gone way beyond mine,  as you've dealt with it far longer then myself. You may have some data tokens on your account that are accrued at no charge,  you can check that in your my account.  I am only suggesting that,  to see if now after the tech visit, that your speed may jump back up if not in FAP. Mine had only dropped down a few mbps, but each Person may be different.   If you can get thru to customer support or tech support,  they may give you some bonus tokens for the same occurring issue.. just so they can test your speed and system functions while not in FAP.  I really am unsure what else you can do,  other then a basic modem reset.  Just unplug it for a minute,  then plug it back up and let it re- register with the system.  Heck I'm sure you've already done it tho.  I truly hope they can get you up and going,  I know your pain.  ... View more

I have read your posts about that and spoken with you in those regards to your issues. Was just trying to see if you had data tokens left or purchased any after this tech visit, to put the strain on the network to rest or if it was an ongoing issue. Again, I am currently in FAP and still have above 18mb, and I know each person's speeds will be different.  ... View more

@jonagold  you could purchase a low amount of data tokens to test the theory, and see if you still experience a very low speed. It's just a suggestion, and it's totally up to you. Just trying to help.  ... View more

Well I would not agree with that at all, I am currently in FAP, and getting 20mbs. So with that being said, and yeah I know all the traffic, location, beam, COVID-19 and all that jazz...isn't always the real answer. I see a lot of redundancy on a daily basis. There still may be an issue, and I am sure there is. I am not disagreeing totally on "system strain" but something else is Def an issue. I am not saying our issues were the same, but they were pretty much the same. And after our tech came out, replacing everything from dish and it's related components, to replacing our modem 3 times while here as some were dead out the box,  and aligning us with 19 instead of 17, we are where it should have been since day 1, which was 7 months ago. Now granted there are times when we see 14-18mb and its usually around same time each day, and that's totally fine as everyone should understand the congestion at certain times.  But, I can't always and won't always believe in the influx as the problem. But that's just me. I wish you well and hope that they can get you fixed up right @jonagold  ... View more

That's ridiculous.  Even with the Hughesnet over populated instances at  the moment.  ... View more

@DanF75  basically what's happening,  is that there are to any people on a system that cannot handle the load.  ... View more

@GabeU  didn't you read the post,  the LAN cable ....DIDN'T work ... View more

@Lizmarie917  don t  ... View more

So..I just done this again, to prove a point, I have done this a few times and didn't need a phone rep to tell me to or how to do it.  It did however correct a modem issue once.  And I hardy call customer support a qualified technician. That's no offense,  just an observation as they honestly read online scripts. I know, I was a supervisor for a satellite provider and... anyways.  I don't see anyone providing the op any helpful advice,  and doing a hard reset will not harm a thing.  They have no modem activity at this point,  and it'll just clear the modem and reregister, that is if the modem isn't dead.  But,  one could offer them some advice,  instead of criticizing a Person for offering some.  Seeing as so many people have viewed this,  and at this point hasn't chimed in.   ... View more

Tech support had me do it. On more then one occasion.  And since you cannot get tech support on the phone at this point,  and seeing how they're getting no modem response,  it will not hurt at all.  And there is only one way to do this. And I've never heard of it bricking the modem.  Unplugging it did nothing, so that basic reset did nothing.  ... View more

You probably wont get thru to tech support via calling Hughesnet. However, there is a reset button on the back of the modem. If you press it in at the same time as the lower button on the front of the modem and hold them in until any and all lights  goes blank and then release them, it will do a hard rest. This may help you. If not maybe someone can tag a tech person here.  ... View more

It's rhetorical,  just saying.  If you're paying for a new car,  and it's always broken and down.  And the auto manufacturer keeps giving you bus *tokens* to get you somewhere instead of fixing the problem, at what point do you get fed up? Basically same analogy, only difference is there Are laws to protect you with an automobile and not isp's. I'll make my own post,  post it all up and honestly get nowhere bud.  And then Tuesday will come,  tech will come and go,  and I'll be still standing in the same boat.  But I'm gonna do that,  tomorrow ill start a thread,  post up everything from tonight until tomorrow so it can be shown,  then post more after Tuesday. Not trying to thread jack or argue, Y'all have a good one.  ... View more

@Lineman80  basically, go to Testmy.net and register and login. Run 3-5 tests and upload it here, so they can see how slow it is. Then they will let you know that they are working on it or submitting to another dept. Bout it  ... View more

I am sorry, I am a paying customer with ongoing,  unresolved issues as well, for. 7 ongoing months. I am not ranting, and i sympathise with the op. I do believe that I may inject my input as well, just as you do on about every single post. I did not direct my comments towards you, in any way whatsoever.  ... View more

We have had slow internet ranging in the 1-5mb or less, usually in lbs since week one of getting service in November. Ain't even sub par service, and yes tech support has done everything. The last tech said he spresolved it when he had me do a master reset, from front and back of modem at same time. It worked, but after the call, just like usual...it speeds up. Then it slowly goes down, and at 11pm every night, the bottom drops out of out or internet. Just like tonight,  31 mps around 10:30pm and we were like.  WOW we are gonna set down and watch a movie, because we never can so we never do. 11pm rolls around, and there it all goes to crap, 600kb or less. Even down to 200-300kb. So I am waiting for a tech to come out Tuesday, gonna tell me same thing.  Your equipment is fine and signal is great. Funny thing, did a few test yesterday and was getting speeds of like 300mb. And have the tests to show above 230mb on 3 or more tests. I get that now more people are online, I get it. Should a company have more customers then they can support yet still rake in the money? And on top of that we have lost about 5% of our data today with no usage? Leaks again I am guessing, cause the last modem was leaky. So, if I turn on VPN, it is a little slow, yes because it's satellite, but...speeds don't fall off like they do with VPN off. I have been tracking stuff for a few months after a friend of the family that works for Hughes as installer told me too and the few things to do to show it's not equipment or signal issues. Sure every internet provider throttles, I was a supervisor for a service provider for years, so I know all to well. But this is ridiculous beyond comparison to others. Worst part is we can't get cable here, so it was this company or the other company. Our neighbor pays more with the competition and tried to get us to go with them, and they said they had one issue with cable from sat to modem had started coming apart and got repaired quickly, and that's it..in 4 years. We chose the cheaper, and it's been a nightmare. I can post all the test results one can want, but at the end of the day, it's the company not the install or equipment. That's from an installation tech. ... View more