- HughesNet Community
- :
- About robinloraditch
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
About robinloraditch
since
a month ago
18 hours ago
robinloraditch
Sophomore
42
Posts
10
Kudos
1
Solution
Contact Me
| Online Status |
Offline
|
| Date Last Visited |
18 hours ago
|
yesterday
CenturyLink customers are experiencing complete outages tho, not just with streaming services and some internet sites. The op didn't say his internet was down completely, but that streaming services were not working. And HN is supposedly working on that said issue and hasn't updated info regarding it yet. So it is unknown if it is an issue with HN honestly.
... View more
yesterday
Actually, i have not seen yet, that it was not Hughesnet related. They haven't updated yet about the ongoing and know issue.
... View more
Monday
1 Kudo
When ours was replaced, it took 2-3 days to recieve it, tho each customers location can be the deciding factor of actual time depending on where it is Shipped from and its geographical location to you. Hopefully sooner then expected, and hope it fixes your issues.
... View more
Monday
2 Kudos
@SKYBOX1 I recently had a tech at our home. They say that the techs are following the protocol for safety during this time. I stayed outside and away from our tech, as he didn't wear gloves nor A mask. He was our original installer, and a very nice guy. However, we took no chances with his lack of any personal protective equipment. After he left, we had to disinfect everything within his path of possible transmission. I would suggest you ask the installer to wear the articles of protective equipment they were saying that all techs would be and supposed to be wearing. This was also told to me at the time of the call, that all techs would take the proper safe handling and safety precautions while at a customers residence. It is risky during these times for sure, but if a tech has to be there to fix the issues you're having, just follow what the CDC reccomends for proper disinfecting for safe measure. I am sure the tech dispatch is needed to fix any issues with your current installation or they wouldn't risk the techs or your family's lives and health. Be safe
... View more
Monday
I fully sympathize with you. But your problems have gone way beyond mine, as you've dealt with it far longer then myself. You may have some data tokens on your account that are accrued at no charge, you can check that in your my account. I am only suggesting that, to see if now after the tech visit, that your speed may jump back up if not in FAP. Mine had only dropped down a few mbps, but each Person may be different. If you can get thru to customer support or tech support, they may give you some bonus tokens for the same occurring issue.. just so they can test your speed and system functions while not in FAP. I really am unsure what else you can do, other then a basic modem reset. Just unplug it for a minute, then plug it back up and let it re- register with the system. Heck I'm sure you've already done it tho. I truly hope they can get you up and going, I know your pain.
... View more
Sunday
I have read your posts about that and spoken with you in those regards to your issues. Was just trying to see if you had data tokens left or purchased any after this tech visit, to put the strain on the network to rest or if it was an ongoing issue. Again, I am currently in FAP and still have above 18mb, and I know each person's speeds will be different.
... View more
Sunday
@jonagold you could purchase a low amount of data tokens to test the theory, and see if you still experience a very low speed. It's just a suggestion, and it's totally up to you. Just trying to help.
... View more
Sunday
Well I would not agree with that at all, I am currently in FAP, and getting 20mbs. So with that being said, and yeah I know all the traffic, location, beam, COVID-19 and all that jazz...isn't always the real answer. I see a lot of redundancy on a daily basis. There still may be an issue, and I am sure there is. I am not disagreeing totally on "system strain" but something else is Def an issue. I am not saying our issues were the same, but they were pretty much the same. And after our tech came out, replacing everything from dish and it's related components, to replacing our modem 3 times while here as some were dead out the box, and aligning us with 19 instead of 17, we are where it should have been since day 1, which was 7 months ago. Now granted there are times when we see 14-18mb and its usually around same time each day, and that's totally fine as everyone should understand the congestion at certain times. But, I can't always and won't always believe in the influx as the problem. But that's just me. I wish you well and hope that they can get you fixed up right @jonagold
... View more
Thursday
I would honestly open a new thread, as it may get you a faster response with a mod.
... View more
2 weeks ago
That's ridiculous. Even with the Hughesnet over populated instances at the moment.
... View more
2 weeks ago
@DanF75 basically what's happening, is that there are to any people on a system that cannot handle the load.
... View more
2 weeks ago
Thanks for the quick reply. How are you currently replying to these messaged? Hughes or from another provider?
... View more
2 weeks ago
And, I am in no way saying I am right on the issue, nor am I saying I know what is the underlying issues are with his problems he is experiencing. Its just a thought, they maybe its time to have a service tech jump in and see if there is in fact, an equipment malfunction there. What would it hurt? Anywho, I have to get back my work. Hope the original poster gets the issues resolved, I know it's gotta be beyond the breaking point.
... View more
2 weeks ago
And yet this man believes he has modem issues. I do not believe my issues were a rare instance at all. My issues aside, if there is an ongoing, unresolved problem, that cannot be corrected by phone and other forms of troubleshooting, then in fact a service technician does need to be onsite for testing of the customers equipment for issues. I, stand by that. It doesn't matter how long you have been on this site, or your vast knowledge of satellite internet..I am not an uneducated individual when it comes to telecommunications and electrical engineering. As a person who works on and repairs 12 volts and up electronics on a daily basis, and have been for the past 24 years.. yes in fact issues with items can be overlooked and missed, and there can be unforseen faults that are causing the issues that they cannot see on their end. Therefore an installatiin tech would need to check the system.Just my opinion on the matter. This customers modem and or equipment could be the culprit. Have a great day.
... View more
2 weeks ago
Not to argue, and do not take this as offensive, but you seem to never want to be wrong. If a customer has ongoing, and unresolved issues for well over a year, and a tech hasn't been dispatched to check equipment and installation for issues that cannot be resolved here or by anyone at tech or engineering, then there is something wrong with this scenario.
... View more
2 weeks ago
@GabeU That's is totally not true, and misinformation partially. After 7 months of constant back and forth with tech support, 3 modems, engineering and other reps...they finally dispatched an actual service tech on Tuesday this week. The radio was bad...the dish was pointed at the old satellite from day one, and he replaced the modem, AND there was leaking issues that tech support said wasn't happening.. And...he went thru 3 modems on site, as 2 were pretty much junk out of the box and wouldn't register at all. So, that theory isn't truly correct. So, with that being said, tech support and engineering and home troubleshooting isn't the be all end all to any situation. In all honesty, I can't belive @mweasner has been this patient for 15 months plus.
... View more
2 weeks ago
So..I just done this again, to prove a point, I have done this a few times and didn't need a phone rep to tell me to or how to do it. It did however correct a modem issue once. And I hardy call customer support a qualified technician. That's no offense, just an observation as they honestly read online scripts. I know, I was a supervisor for a satellite provider and... anyways. I don't see anyone providing the op any helpful advice, and doing a hard reset will not harm a thing. They have no modem activity at this point, and it'll just clear the modem and reregister, that is if the modem isn't dead. But, one could offer them some advice, instead of criticizing a Person for offering some. Seeing as so many people have viewed this, and at this point hasn't chimed in.
... View more
2 weeks ago
Tech support had me do it. On more then one occasion. And since you cannot get tech support on the phone at this point, and seeing how they're getting no modem response, it will not hurt at all. And there is only one way to do this. And I've never heard of it bricking the modem. Unplugging it did nothing, so that basic reset did nothing.
... View more
2 weeks ago
You probably wont get thru to tech support via calling Hughesnet. However, there is a reset button on the back of the modem. If you press it in at the same time as the lower button on the front of the modem and hold them in until any and all lights goes blank and then release them, it will do a hard rest. This may help you. If not maybe someone can tag a tech person here.
... View more
3 weeks ago
It's rhetorical, just saying. If you're paying for a new car, and it's always broken and down. And the auto manufacturer keeps giving you bus *tokens* to get you somewhere instead of fixing the problem, at what point do you get fed up? Basically same analogy, only difference is there Are laws to protect you with an automobile and not isp's. I'll make my own post, post it all up and honestly get nowhere bud. And then Tuesday will come, tech will come and go, and I'll be still standing in the same boat. But I'm gonna do that, tomorrow ill start a thread, post up everything from tonight until tomorrow so it can be shown, then post more after Tuesday. Not trying to thread jack or argue, Y'all have a good one.
... View more
3 weeks ago
@Lineman80 basically, go to Testmy.net and register and login. Run 3-5 tests and upload it here, so they can see how slow it is. Then they will let you know that they are working on it or submitting to another dept. Bout it
... View more
3 weeks ago
I am sorry, I am a paying customer with ongoing, unresolved issues as well, for. 7 ongoing months. I am not ranting, and i sympathise with the op. I do believe that I may inject my input as well, just as you do on about every single post. I did not direct my comments towards you, in any way whatsoever.
... View more
3 weeks ago
1 Kudo
We have had slow internet ranging in the 1-5mb or less, usually in lbs since week one of getting service in November. Ain't even sub par service, and yes tech support has done everything. The last tech said he spresolved it when he had me do a master reset, from front and back of modem at same time. It worked, but after the call, just like usual...it speeds up. Then it slowly goes down, and at 11pm every night, the bottom drops out of out or internet. Just like tonight, 31 mps around 10:30pm and we were like. WOW we are gonna set down and watch a movie, because we never can so we never do. 11pm rolls around, and there it all goes to crap, 600kb or less. Even down to 200-300kb. So I am waiting for a tech to come out Tuesday, gonna tell me same thing. Your equipment is fine and signal is great. Funny thing, did a few test yesterday and was getting speeds of like 300mb. And have the tests to show above 230mb on 3 or more tests. I get that now more people are online, I get it. Should a company have more customers then they can support yet still rake in the money? And on top of that we have lost about 5% of our data today with no usage? Leaks again I am guessing, cause the last modem was leaky. So, if I turn on VPN, it is a little slow, yes because it's satellite, but...speeds don't fall off like they do with VPN off. I have been tracking stuff for a few months after a friend of the family that works for Hughes as installer told me too and the few things to do to show it's not equipment or signal issues. Sure every internet provider throttles, I was a supervisor for a service provider for years, so I know all to well. But this is ridiculous beyond comparison to others. Worst part is we can't get cable here, so it was this company or the other company. Our neighbor pays more with the competition and tried to get us to go with them, and they said they had one issue with cable from sat to modem had started coming apart and got repaired quickly, and that's it..in 4 years. We chose the cheaper, and it's been a nightmare. I can post all the test results one can want, but at the end of the day, it's the company not the install or equipment. That's from an installation tech.
... View more
a month ago
1 Kudo
Awe buddy, you didn't. I didn't say anything to you bud, just referring to GabeU comments, as i didn't know it logged me out of testmy. Buuuut...my good friend Javier, at tech support seems to have resolved my problem. Man, he was very thorough, patient....And extremely helpful. After him running tests on his end and seeing horrible speeds, and seeing we had replaced the modem. He had me do a few basic things and no avail. Then hard reset with both buttons until the modem cycled.....Boom. high speeds again. So I need to go ahead and close this thread.
... View more
a month ago
I apologize, when i disconnected my modem and reset my tablet, it logged me out.
... View more
a month ago
I am signed in, and I am fully aware of how to do that. I am merely stating my issues so that I can get some resolution, but thank you
... View more
