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robinloraditch
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Joined 5 years ago
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Re: Extremely slow speeds!! No answers.
Awe buddy, you didn't. I didn't say anything to you bud, just referring to GabeU comments, as i didn't know it logged me out of testmy. Buuuut...my good friend Javier, at tech support seems to have resolved my problem. Man, he was very thorough, patient....And extremely helpful. After him running tests on his end and seeing horrible speeds, and seeing we had replaced the modem. He had me do a few basic things and no avail. Then hard reset with both buttons until the modem cycled.....Boom. high speeds again. So I need to go ahead and close this thread.14KViews1like2Comments- 5.3KViews0likes1Comment
- 7.9KViews0likes11Comments
Re: Extremely slow speeds!! No answers.
Ok, so within a week of getting our service, we called Hughesnet twice with speed issues. Did the basic 3 speed tests, unplug everything...you get the idea lol. At the couple hours on the phone mark, I just asked the phone rep could we just end the call because we were at a stand still. About a week and a half later, called again and thought I would get some news or figure out what the issues were. Had to do everything all over again, and at one point the rep said they were going to file a ticket with advanced support, and I would hear back with 72hrs. So we wait, and wait....And it was well over a week before we heard back, only to uncheck my ipv6 and I didn't really see any results. I gave it a month and called back, because we also noticed out modem running like it was transmitting data, when nothing was connected via wifi nor ethernet cables. The rep had me do all the usual things again, and while on the phone, I told him I was disconnecting the laptop from internet, and he verified nothing was connected to the modem. Well after an hour..bam, a half a gb was gone. I told him I thought we had a leak since day one..And after talking about it, he said it was the modem leaking. New modem came, set it all up, a d was a little better for about a week or so, and back to slower speeds. And again, we could leave and be gone for the whole day, nothing connected and our data would reflect usage, once about 2gb in one day. Called about it again and the guy just basically told me, hey it's satellite internet and it's not that great at reliability, and it was expensive compared to cable, with getting your money's worth. It was a more or less, you just gotta cope with it kinda call, and didn't escalate or really seem to care about the situation. So I decided I would just start documenting my issues and that's what I have done so far. I just don't want to keep calling and doing and hearing the same old thing. So, I am not ranting this time lol, I am providing as much info from day one till now, so that maybe these issues can be figured out, because we really are just wasting our time and money at this point.7.9KViews0likes15Comments
