Forum Discussion
Extremely slow speeds!! No answers.
So, as being a Hughesnet customer for about 6 months or less, I have had numerous calls to tech support. We have spent so many hours on the phone,to the point we are just fed up. We have hardly ever ...
Awe buddy, you didn't. I didn't say anything to you bud, just referring to GabeU comments, as i didn't know it logged me out of testmy. Buuuut...my good friend Javier, at tech support seems to have resolved my problem. Man, he was very thorough, patient....And extremely helpful. After him running tests on his end and seeing horrible speeds, and seeing we had replaced the modem. He had me do a few basic things and no avail. Then hard reset with both buttons until the modem cycled.....Boom. high speeds again. So I need to go ahead and close this thread.
Please run all future speed tests while signed into an account that you've created at testmy.net and then post the URL to your testmy.net results page instead of running individual tests and posting pictures of the results. The reps need to be able to view all of your test results at testmy.net on your results page. This will allow them to spot any patterns as well as see the aspects of individual tests, which they need to be able to do..
The full instructions for the testing procedure is here.
I am signed in, and I am fully aware of how to do that. I am merely stating my issues so that I can get some resolution, but thank you
robinloraditch wrote:I am signed in, and I am fully aware of how to do that. I am merely stating my issues so that I can get some resolution, but thank you
The pictures you've provided don't reflect that, as they don't show a name where the User line is. But, if that's the case, please provide your testmy.net results page URL, as the reps will need that link to view your tests. To do so, click on "My Results" while signed into testmy.net, copy the URL, then paste it into a reply here.
I understand you're trying to get some resolution. I'm trying to help you to do that.
Awe buddy, you didn't. I didn't say anything to you bud, just referring to GabeU comments, as i didn't know it logged me out of testmy. Buuuut...my good friend Javier, at tech support seems to have resolved my problem. Man, he was very thorough, patient....And extremely helpful. After him running tests on his end and seeing horrible speeds, and seeing we had replaced the modem. He had me do a few basic things and no avail. Then hard reset with both buttons until the modem cycled.....Boom. high speeds again. So I need to go ahead and close this thread.
If you could post the URL to your results page, that'd speed things along, Robin.
robinloraditch wrote:
I am signed in, and I am fully aware of how to do that. I am merely stating my issues so that I can get some resolution, but thank you
I apologize, when i disconnected my modem and reset my tablet, it logged me out.
Thankfully, Testmy.net keeps your results, so whenever you log in again, you can get the URL again. :)
robinloraditch wrote:
I apologize, when i disconnected my modem and reset my tablet, it logged me out.
robinloraditch wrote:I apologize, when i disconnected my modem and reset my tablet, it logged me out.
For now I think it would be best if I left this thread. I did not mean to hijack your chance to recieve help.
Good luck to you.
Reggie
- We have had to buy landline in order to make & receive calls. We cannot watch Netflix since programs buffer every 2 minutes & forget about a Hulu ur Prime’s, which we are paying for. We would quit Hughes but do not have any other choice due to where we live
Currently streaming is deprioritised, so it may not work well for most people, if at all. Since you can't leave the service, have you considered asking for specific help for your issues here? You'd have to create a new post under Tech Support.
We have had to buy landline in order to make & receive calls. We cannot watch Netflix since programs buffer every 2 minutes & forget about a Hulu ur Prime’s, which we are paying for. We would quit Hughes but do not have any other choice due to where we live
