Forum Discussion
Extremely slow speeds!! No answers.
So, as being a Hughesnet customer for about 6 months or less, I have had numerous calls to tech support. We have spent so many hours on the phone,to the point we are just fed up. We have hardly ever ...
Awe buddy, you didn't. I didn't say anything to you bud, just referring to GabeU comments, as i didn't know it logged me out of testmy. Buuuut...my good friend Javier, at tech support seems to have resolved my problem. Man, he was very thorough, patient....And extremely helpful. After him running tests on his end and seeing horrible speeds, and seeing we had replaced the modem. He had me do a few basic things and no avail. Then hard reset with both buttons until the modem cycled.....Boom. high speeds again. So I need to go ahead and close this thread.
The more infomation you are able to provide the better.
Ok, so within a week of getting our service, we called Hughesnet twice with speed issues. Did the basic 3 speed tests, unplug everything...you get the idea lol. At the couple hours on the phone mark, I just asked the phone rep could we just end the call because we were at a stand still. About a week and a half later, called again and thought I would get some news or figure out what the issues were. Had to do everything all over again, and at one point the rep said they were going to file a ticket with advanced support, and I would hear back with 72hrs. So we wait, and wait....And it was well over a week before we heard back, only to uncheck my ipv6 and I didn't really see any results. I gave it a month and called back, because we also noticed out modem running like it was transmitting data, when nothing was connected via wifi nor ethernet cables. The rep had me do all the usual things again, and while on the phone, I told him I was disconnecting the laptop from internet, and he verified nothing was connected to the modem. Well after an hour..bam, a half a gb was gone. I told him I thought we had a leak since day one..And after talking about it, he said it was the modem leaking. New modem came, set it all up, a d was a little better for about a week or so, and back to slower speeds. And again, we could leave and be gone for the whole day, nothing connected and our data would reflect usage, once about 2gb in one day. Called about it again and the guy just basically told me, hey it's satellite internet and it's not that great at reliability, and it was expensive compared to cable, with getting your money's worth. It was a more or less, you just gotta cope with it kinda call, and didn't escalate or really seem to care about the situation. So I decided I would just start documenting my issues and that's what I have done so far. I just don't want to keep calling and doing and hearing the same old thing. So, I am not ranting this time lol, I am providing as much info from day one till now, so that maybe these issues can be figured out, because we really are just wasting our time and money at this point.
robinloraditch wrote:I am signed in, and I am fully aware of how to do that. I am merely stating my issues so that I can get some resolution, but thank you
The pictures you've provided don't reflect that, as they don't show a name where the User line is. But, if that's the case, please provide your testmy.net results page URL, as the reps will need that link to view your tests. To do so, click on "My Results" while signed into testmy.net, copy the URL, then paste it into a reply here.
I understand you're trying to get some resolution. I'm trying to help you to do that.
Awe buddy, you didn't. I didn't say anything to you bud, just referring to GabeU comments, as i didn't know it logged me out of testmy. Buuuut...my good friend Javier, at tech support seems to have resolved my problem. Man, he was very thorough, patient....And extremely helpful. After him running tests on his end and seeing horrible speeds, and seeing we had replaced the modem. He had me do a few basic things and no avail. Then hard reset with both buttons until the modem cycled.....Boom. high speeds again. So I need to go ahead and close this thread.
Thank you
robinloraditch wrote:Thank you
You are welcome. I just hope it helps.
I know my internet is reduced for a few more days, but it is nowhere near the 1-3mb as advertised
This test was just done a few minutes ago
Please run all future speed tests while signed into an account that you've created at testmy.net and then post the URL to your testmy.net results page instead of running individual tests and posting pictures of the results. The reps need to be able to view all of your test results at testmy.net on your results page. This will allow them to spot any patterns as well as see the aspects of individual tests, which they need to be able to do..
The full instructions for the testing procedure is here.
I am signed in, and I am fully aware of how to do that. I am merely stating my issues so that I can get some resolution, but thank you
If you could post the URL to your results page, that'd speed things along, Robin.
robinloraditch wrote:
I am signed in, and I am fully aware of how to do that. I am merely stating my issues so that I can get some resolution, but thank you
I apologize, when i disconnected my modem and reset my tablet, it logged me out.
Thankfully, Testmy.net keeps your results, so whenever you log in again, you can get the URL again. :)
robinloraditch wrote:
I apologize, when i disconnected my modem and reset my tablet, it logged me out.
robinloraditch wrote:I apologize, when i disconnected my modem and reset my tablet, it logged me out.
For now I think it would be best if I left this thread. I did not mean to hijack your chance to recieve help.
Good luck to you.
Reggie
- We have had to buy landline in order to make & receive calls. We cannot watch Netflix since programs buffer every 2 minutes & forget about a Hulu ur Prime’s, which we are paying for. We would quit Hughes but do not have any other choice due to where we live
Currently streaming is deprioritised, so it may not work well for most people, if at all. Since you can't leave the service, have you considered asking for specific help for your issues here? You'd have to create a new post under Tech Support.
We have had to buy landline in order to make & receive calls. We cannot watch Netflix since programs buffer every 2 minutes & forget about a Hulu ur Prime’s, which we are paying for. We would quit Hughes but do not have any other choice due to where we live
