After one month, again! (Repost)
So, I’ve had HughesNet (a business plan) for about a month, and thought I’d post a report. Folks here might generally be freaked out by all the negative reviews - I suppose people don’t post as much when things are going well - and I wanted to give a more positive spin. We moved from Los Angeles, where we had a 300Mbps connection, with unlimited data. We were very heavy consumers. My wife and I both work at home, and spend at least an hour - sometimes more - each day in video conferences (using Zoom.) We had an AppleTV, and were cord cutters, so we streamed everything, for both our entertainment and two little kids. We had five Arlo security cameras that were cloud connected. We knew that moving to rural New Hampshire would involve changing a lot of those habits (and more), but that’s one of the reasons we did it. We were lucky enough to be able to take our jobs with us, but we can’t do our jobs without the video conferencing. We chose the 50/100GB business plan. Pricey at $250 a month, which is way beyond the scope of most folks, I know, so use that as a caveat to my report (our Spectrum cable internet was $100/month in Los Angeles.) First, the performance. Though speeds are advertised at 25Mpbs, we have consistently gotten much faster speeds - averaging over 40Mpbs. Latency is definitely an issue, so the connection feels less fast than it actually is, with delayed responsiveness, but I’d say it’s acceptable. The video conferences were the ultimate test - and though there are some slight delays, our colleagues at the home office report that our connections have almost always been satisfactory. We’ve tried streaming a couple of movies on iTunes and Netflix, and - data consumption not being discussed (see below) - we’ve found that the quality is fine, and there’s no stuttering. For your reference, our current network includes: - 2 MacBook Pros - 2 Amazon Alexa devices - 3 cell phones (with the WiFi mostly turned off.) Compromises: Well, there are lots. One is that the video we use has to be at reduced quality. Our crystal-clear HD video meetings are now much lower resolution. I notice the difference, but it doesn’t affect my productivity. Data Consumption: The first week, we didn’t do anything differently in terms of our data consumption. Hughes gives new clients 21 days of unlimited data so that you can measure and moderate from a good baseline. Since I never measured our usage in Los Angeles, I found that we were consuming about 10-20GB daily! Obviously, that had to change. With some careful monitoring, during the second week, we’ve been able to get down to about 2-3GB daily, which fits our monthly 150gb total. Of that, about 1-1.5gb is consumed by our video meetings. I’ve discovered a couple of monitoring tools that are helpful. The Hughes data app/website is a good place to start, but for granular measurements, we’ve had good luck with Circle, the parental control app that comes with our Netgear Orbi routers. You can create limits for every device on your network, but know that they are time limits, not data quantity limits. There’s a great app for Mac called TripMode. It is designed to measure and restrict usage by quantity for folks on tightl mobile plans, but you can install it on each Mac and it will tell you exactly how much data each piece of software you use is consuming. You can block any software or processes you want, and you can set individual or global daily data limits. This tool has been invaluable. Another tool that we found helpful is a hardware firewall box. The $125 Firewalla device also measures data usage for each device on your network, and has some blocking capabilities, though it isn’t super-granular. Cell Phone Usage: We are using our Verizon cellphones as a supplement. Coverage was fairly scant out here, so I installed a Wilson Amplifiers signal booster kit. Now, we get 3-4 bars and speeds between 5 and 20Mbps. So we can use our cell phones for video meetings, if we need to, and some data streaming. We have two Verizon Beyond Unlimited plans, which give us 22GB monthly per phone. What we’ve given up: our home security system, which seems to use a lot of data uploading stuff to the cloud. This is a very safe part of the world, but we’d still like some monitoring, so I may add them to the Hughes network to see exactly what kind of impact they have. An alternative, if they have too much of a hit on our data usage, is to use on of our phones as a permanent hotspot and route the camera data through that. Of course, since security is by definition something you care most about when you’re not home, that’s not optimal, since - like most normal people - our mobile phones are, well, mobile. I’d love to find a camera that records to an SD card, but sends alerts via your home internet connection, which I can then peek in on remotely. It’s the cloud recording that eats up the most data, and I don’t care about that (recommendations, anyone?) Online backup at home: this is a big one. We use Google Drive for work, iCloud for personal use, and Dropbox occasionally, along with the Backblaze online backup service. Huge amounts of data going through. I’ve not abandoned any of these, but I’ve switched off all automatic processes. I’ve added an NAS at home for Time Machine backups, and I’ve reserved Friday afternoons to go to the public library (3 miles) and use their cable modem connection for weekly cloud backups (it’s nice to get out of the house, anyhow, since home working can be isolating.) Our library has private conference booths, so we can even use it for video meetings, and plan to if we are hitting our data usage limits early. Kids and Entertainment: Since we are spending so much on our internet, we’ve decided to forego satellite television, at least for now. Instead, we have dusted off the DVD player and are using rentals from our public library. We may supplement that with a Netflix DVD plan. Our kids were wired - gaming and videos - for 1-2 hours daily in Los Angeles, and that was WAY too much. We now have seven acres of woods, and I’m happy to report that after (A LOT OF) early grumbling, the kids haven’t even asked for their iPads back (so, in that sense, mission accomplished.) This is definitely a “making lemonade” kind of situation, but who doesn’t love a cold glas of lemonade? One nice thing about our new media consumption profile is that it makes watching something together. We’ve scheduled a weekly family movie night, and during my Fridays at the library, I download a couple of movies - we let the kids pick one, and my wife and I pick another - to my laptop. I then use AirPlay to cast them to our television. Overall, I’d say it is easier to limit our data usage than to limit the number of miles we drive our leased car - things are way further apart out here, and since we had no commute in L.A., keeping that under the mandated 10k miles yearly is going to be tough. Limiting data usage has been a little more difficult for my wife, ironically, because she’s less technically savvy and doesn’t like wasting time on measuring, rationing, and learning new systems. But she’s picking it up. The biggest drawback has been cost, of course. The initial investment in the Hughes install and the cellular booster was close to $1,000. Our monthly fee for all data and communications is now about $500. That seems like a lot, but honestly, since we’ve cancelled a bunch of streaming services, we’re only spending about $100 more total than our old bill for cable internet, cell service, HBO Now, Netflix, Hulu, and about double the number of ITunes downloads we used to do. This was a lifestyle move, and I think Hughes fits very well into our new lifestyle choices. It’s not significantly cheaper to live out here - we spend more on groceries, less on gas, for example, that we used to - but the benefits to our kids and our peace of mind have been immeasruable. It’s tough to write a check for $250/month for internet service, and it would be even tougher if one of us lost our jobs and we didn’t have the ability to classify that as a business expense. But I’m also guessing, perhaps with too much optimism, that prices will go down in the coming years. Is it worth it? The other night, my seven-year-old son and I stayed up late. We’d do that in L.A., usually watching a movie (how many times have I seen Coco? Not enough, but way too many!). In New Hampshire, we went out to the deck and looked up at an absolutely clear, star-filled sky. No city lights to dim the view. On that night, my son saw his first - and then his second, and third, and fourth - shooting star. The ultimate act of cord-cutting? That’s not saying enough. It was, in fact, magic. Happy to answer any questions.Solved12KViews6likes10CommentsWith all the complaints I want to do something Positive...
THANK YOU FOR MY INTERNET !! being stuck at home SUCKS ... I love my internet !!! if I did not do Facebook , twitter youtube and Instagram I would go NUTS !!! yah I used all my Data already but the speed is not to bad. I am just happy to be on it ! HAPPY EASTER !!! oh and I love my guy who comes to my house for a service call ... I forgot his name but you can look it up right ?Solved9.4KViews4likes2Comments
Data usage goes like wildfire
I was told to do the 24 hours test. Was told zero devices was connected and call in 24. I did and said sorry test no good you had device connected. 100% sure I didnt. The. Told to unplug and call back in 3 hours. Did and was told test no good must plug it and redo test. NO. Been through it twice. I came from dish with high hopes and seems to be big diappointment. I had 10gb with them 2 years and didn't use data this fast. I'm using same stuff. 2 phones. Yes I keep things turned off when not in use and don't auto play videos when do use facebook. 10 gb gone this month in 3 days. Frustrating to say least.Solved8.8KViews2likes15Comments
Hi the solution on the web is not working
A Javascript error occurred in the main process uncaught Error parsing your configuration file:[C:\Users\Philip\AppData\Roaming\HughesNet usage Meter/status-meter.conf]: Unexpected token here is the solution that is NOT working for me https://community.hughesnet.com/t5/Tech-Support/Usage-meter-javascript-error/td-p/74825 I have uninstalled both Java and the meter and reinstalled both I have also rebooted each time, none of these solutions are working for me. Please advise. Thank you PhilipSolved8.2KViews2likes8Comments
Data Consumption/leakage and Google Drive Sync
I've sequentially eliminated connections looking for the offending device and have found it: its my laptop. Bewildered, I noticed a few days ago that when I checked the GD (wink) sync status, there is a folder that fails to sync and the process keeps reinitiating and fails again and again. Since Anytime and Bonus quotas are gone for this month I can't get a handle on current usage now that sync is shut down but it would sure seem to be the culprit. A separate observation is that since my service is "degraded" there is very little speed difference from when it is not. Hmmm. JRHSolved10KViews2likes16CommentsNew Customers Beware. Relaxed Bandwidth Marketing Tactics and Losing your High Speed Data
My sales rep was beyond friendly. My installer was one of the most professional people I'd ever met in his line of work. Even the customer service reps are nice. Sadly, so far, it appears to be lip-service. So, one of the sales and marketing tactics you'll probably hear, is "for the first 20 days, your internet will reset every night." or (depending who you talk to) "Your internet will rest each time you run out for the first 20 days." - you even get an email stating exactly that. I live in the country, with very limited internet options. I had a solution with my cell phone carrier for 40 gigs of high-speed data, and I changed that plan (irreversable, as it was a 1 time deal they made me when I switched cell carriers) so, I'm kinda stuck with this path I'm on. When I get great service from a company, I am one of those customers who tells everyone. Likewise, if a company does not follow through on promises they make, or uses shady marketing tactics, I ALSO tell everyone. I've been out of high speed data for 2 days now. I've had hughesnet for 3 days. This is because a huge hype-point they make, is that you can use all the data you want for 20 days to "update your equipment." What do people actually do with this data? IDK. Download movies I imagine? Myself, I am in the tech businesss, and I have been waiting months to update and download production software. So I burnt through my data, after having 3 people at Hughesnet tell me my data will reset during my "relaxed bandwidth" period. I am out of data, and the phone reps just keep spinning their wheels. I feel bad for them. I tell them not to take my call personally because my problem is not their fault, but they work for hughesnet, and so they are tasked with being on the receiving end of my calls. I don't think these people actually work for hughesnet. I'm not sure hughesnet even has a dedicated customer service team. Maybe they do, I don't know, but I do know that their customer service reps seem unable to do anything to help me. God help me if I ever have a problem with my service, because if this experience is any indicator of what getting a resolution will be like, I'm frankly scared. I probably should have done more research before committing.There are other satellite services. Maybe not as fast, maybe not as modern, but if they can offer consistent, reliable customer service, I would gladly take reliable service over the bright and shineyhughesnet Gen 5, that comes tethered to a customer service department that seems unable to help their customers, regardless of how nice they are on the phone. I've only been with Hughesnet 3 -4 days. When I had internet, it was consistently at 15-16 mbps. This is with Gen 5. I live in a very open and clear sky, so I don't know what they are taking about when they say 25 mbps. More lip service most likely. If I were you, I wouldn't expect 25 mbps, I would expect 15. And I wouldn't expect any relaxed bandwidth, or you, like me, will be without intenet. :( To be continued...Solved9.6KViews1like15Comments
Hughesnet is a scam
I have been using hughesnet internet for the past 4-5 months now on the fusion plan. I called tech support to ask if the fusion plan was available in my area and they said yes. After setting up the fusion modem and the booster, I have had nothing but problems. Paying 120 dollars a month for "low latency internet" when I am getting 500+ms on average. I called multiple times and it took 4 phone calls to get a technician out here to "replace the radio" because one of the tech support on the phone barely spoke english and didn't take any notes during the phone call which is completely unprofessional. After the technician came, he spent 6 hours to replace the radio, and the fusion modem, turns out the modem that was given to me was an outdated product, and this whole time I was being charged for a service that they did not give me the hardware to support it. They did not tell me, nor the technician that it had to be replaced. After the technician tried to get it set up, he couldn't get the software to properly setup and said it was an issue on hughesnets end. He told me he had been working for hughesnet for years and its one of the worst isps in Michigan. After all of the troubleshooting he couldn't fix the problem, and said it was in the hands on hughesnets engineers to fix on their end, its been a week and it is still not fixed. This whole time we have been charged 120 dollars a month for the fusion plan AND WE ARE NOT GETTING IT. We have been scammed and I know for certain they will not get this fixed. And I have no hopes for calling support because half the people there are mindless and speak broken english, the technician who was here to help said it himself, that the people in tech support dont know what the **bleep** they are talking about. I am tired of this being used by this isp for money and getting horrible support overall. This is the worst experience I have ever had with any internet source provider and they are asking for 400 dollars to cancel. DO NOT BUY HUGHSNET, IT IS A SCAM.Solved739Views1like6Comments
Don’t like hugesnet
I’m not happy with my service that I get from hugesnet. The reasons are bc 1st as soon as I got my internet I started having problems. I would call customer service and they would say everything is fine when in face it wasn’t. It had went out 5x while on the phone with them. When I asked to finally speak to a supervisor they hung up on me. the customer service is not great, I’ve been hung up on numerous times. I would not recommend them to anyone.1.1KViews1like1Comment
Don’t like hugesnet
I’m not happy with my service that I get from hugesnet. The reasons are bc 1st as soon as I got my internet I started having problems. I would call customer service and they would say everything is fine when in face it wasn’t. It had went out 5x while on the phone with them. When I asked to finally speak to a supervisor they hung up on me. the customer service is not great, I’ve been hung up on numerous times. I would not recommend them to anyone.
