Data usage goes like wildfire
I was told to do the 24 hours test. Was told zero devices was connected and call in 24. I did and said sorry test no good you had device connected. 100% sure I didnt. The. Told to unplug and call back in 3 hours. Did and was told test no good must plug it and redo test. NO. Been through it twice. I came from dish with high hopes and seems to be big diappointment. I had 10gb with them 2 years and didn't use data this fast. I'm using same stuff. 2 phones. Yes I keep things turned off when not in use and don't auto play videos when do use facebook. 10 gb gone this month in 3 days. Frustrating to say least.Solved8.8KViews2likes15CommentsData is used while no equipment installed!!!
So after we moved (not able to use it at the apartment complex) and were told the early termination fee could not be waived under any circumstances we are stuck with a $70 contract for another year and a half. NOW I CHECKED FOR MY BILL AND SEE THAT MY DATA IS USED WHILE NO EQUIPMENT IS INSTALLED PERIOD! No satellite is set up, no box installed nothing! This is unbelievable and I am in disbelief to be honest. This is by far the most terrible and customer unfriendly company I have ever dealt with. No understanding, no flexibility or help with customers life situations what so ever! I would never recommend this company to anyone ever. I would like to know if anyone else experiences unexplained data usage?4.7KViews2likes8Comments1st month great, 2nd not so much.
So February was our first month with HN & it went fairly well. We only got the gen5 10g plan... for movies & my son's daily tech time on his phone. We ran out 3 days early but were ok with that. Our renew date is the 4th of the month. Well.... Please tell me how, when NOTHING has changed, but we ran out of data in 3 DAYS! Yep, 3 days. From March 4 to March 7 we somehow used all 10g of data. And didn't watch but 2 movies. I called HN & talked to them, very nice, she gave us 2 tokens and in a few hours, .4 of those were gone. I had already made sure nothing but the TV & hopper were connected. Now before all the questions, I kept data saver on, I blocked guest accounts as soon as service was installed, limited time on WiFi...it makes no sense. Its as if HN allowed us to use all we wanted the first month to make it look good. As a matter of fact, in the usage chart it shows we could use 10g A DAY (instead of 10g for the month) in February until March 1. I guess I'm reading it right, I mean its not that hard to understand. Any ideas on how this could happen from 1 month to the next?3.8KViews1like2Comments