1st month great, 2nd not so much.
So February was our first month with HN & it went fairly well. We only got the gen5 10g plan... for movies & my son's daily tech time on his phone. We ran out 3 days early but were ok with that. Our renew date is the 4th of the month. Well.... Please tell me how, when NOTHING has changed, but we ran out of data in 3 DAYS! Yep, 3 days. From March 4 to March 7 we somehow used all 10g of data. And didn't watch but 2 movies. I called HN & talked to them, very nice, she gave us 2 tokens and in a few hours, .4 of those were gone. I had already made sure nothing but the TV & hopper were connected. Now before all the questions, I kept data saver on, I blocked guest accounts as soon as service was installed, limited time on WiFi...it makes no sense. Its as if HN allowed us to use all we wanted the first month to make it look good. As a matter of fact, in the usage chart it shows we could use 10g A DAY (instead of 10g for the month) in February until March 1. I guess I'm reading it right, I mean its not that hard to understand. Any ideas on how this could happen from 1 month to the next?
Where have my little gigs gone?
Since switching to the Fusion service I am burning through data. When checking the usage it shows 1) My devices have been connected for 1722 days each but I've only had service since the end of October and regularly disconnect my devices. 2) It shows that they've hardly used any data. So far this month I've burned through my 100GB and almost all of my Bonus Zone. I live alone, don't game and only stream TV in the evenings. I do work from home but my primary program being used is PC based and uses very little data. I have my account set on Data Saver, I have my laptops set on a metered connection, I have my FireStick set on the lowest data usage and resolution settings. Since Tuesday I've somehow gone through almost 20GB of my data tokens and have only been able to watch TV for about 2 hours because the connection has been so slow that I can't stream anything. Prior to switching to the Fusion plan I was using MAYBE 30GB of data in an entire month. Now I somehow use that in a couple of days. When I called in for help a month or so ago the rep and I watched my data tokens drop by 2GB in less than 5 minutes but nobody knows how this is happening. I thought maybe it was just me but now that I've read through these threads I see that lots of people are losing data. Can someone help fix this problem?
How can I see daily usage by device?
How can I see daily usage by device? HughesNet customers with a HT2000W modem can view device-level usage for 24 hour and previous 14 day periods on the ‘Connected Devices’ page found on myHughesNet.com under the ‘Usage’ category. First locate the “SEE ALL CONNECTED DEVICES” button on the bottom of the page. The following page displays the devices connected to your HughesNet system along with other helpful information such as, “Status, Signal Quality, Connection time, and 24 hour usage”. For further device-level information and to change the data usage period from 24 hours to last 14 days click on the “>” arrow next to the device on the expanded Network menu. It may take several minutes to load your data usage over the previous 14 day period.
