Once again connected without internet
We had a bad storm here last night and while for the worst of it our internet worked fine. Once the storm was over and only strong winds remained we lost our service. I have reset the modem multiple times with no luck. Sometimes the transmit light is also not on. Its everytime the clouds roll in or we have some wind, now we are stuck with connected without internet again. We are so frustrated and would just like to have this fixed. I can't afford another charge. After reaching out to customer support several times today with no response, I am ready to change providers. It is too ridiculous that Hughesnet doesn't have some sort of customer care representatives. I should not spend countless hours researching diy fix my internet and a million internet searches on how to get hughesnet to respond when their service doesn't work. They would be quick to respond if the bill wasn't paid.
WiFi box
I got hugesnet recently when I moved into a rural area and I was really hoping I would love it. Within the first 2 days my modem would stop displaying any lights besides lan. I spoke with support around the time and they did troubleshooting nothing got fixed I finally reset it for about the 20th time and it worked. Fast forward 5-6 months later I have still had the issue persistently and I had not been recommended a new WiFi box. I want to note I work from home and have no cell phone service so I heavily rely on my WiFi. Come about 2 days ago my WiFi went out and I tried it all! Troubleshooting, rebooting, power cycling, everything. I finally was recommended to get a new WiFi box (should’ve happen from the start mine was used and shows obvious signs of being previously used/damaged). Come to find out unless I want to wait 7-10 business days it would be a 25$ shipping fee for 2 day shipping which is still ridiculous. I asked if a technician could come out as I HEAVILY rely on my WiFi and was told it would be a 150$ fee. So long story short I have been without WiFi for days and am unable to complete my jobs assignments. I assume I will wait on the new box as I have no other option but I am highly disappointed. Has anyone else gone through this?
Hughesnet internet modem
Hi I'm new here but I've been having trouble with my modem isn't working I've checked the coax cables and checked all the hook ups from modem to the TV everything is correct I've unplugged and plugged it back in still nothing it's been two days sometimes all the lights work except for one the system light isn't on and the LAN light isn't on and sometimes all the lights work except the one light the system light like right now all the lights are on except for the system light and the LAN light help help
Replace My Modem
My Hughesnet modem completely stopped working. The only lights that come on anymore is Lan and Wifi. The power light doesn't even come on. Technical support couldn't fix it and factory reset doesn't work. It was not a new modem when our service was installed a few months ago. Please send a new modem to replace this outdated and faulty one. Thanks...
DNS Issues
I called tech support 4-5 times by now over the last 4 days that my connection to multiple websites never happens. I’ve went through all the troubleshooting to determine why some websites and others dont. I tryed my other internet connection on those same websites and it works fine. When I call and explain I get gaslit and lied too that the websites are currently down, while im on the website in question on a different internet connection. I’ve been hung up on twice now and have had nothing resolved.
