Cancel my internet service
I have tried calling at all hours of the night and day. The night shift tells me to call in the day time. The daytime answering machine tells me to call back later and hangs up. !!! the sales line answers immediately. They are just stealing our money.Solved11KViews1like10Comments
No Email access three months_2
I have not been able to access my email for over three months.I have been a customer for overffiteen years. This has happened several times in the past but only lasted a few days. I have madenumerous service contacts with no resolution, no follow up. The techniciansat first were saying that a server went down or there was an issue with a connection. if I conducted business like this I would not be in business. This is unexcusable,I don't know if my email archive is still exists, if it has been highjacked who knows. This is a lesson to others who have hughes.net email; get rid of it ASAP but archive to a local drive first. My email has to be somewhere. I have taken Email for granted, I will no longer do thatSolved3.8KViews0likes1Comment
What happens to my email if I switch or cancel my current plan?
Considering a switch. I've been really happy with the service and the support from HughesNet but there have been some changes with other offerings from a provider standpoint in my area. Should I decide to cancel my service, will I still have access to my HughesNet mail that I've saved and gone back to for so many years? I'm thinking not but I'd love confirmation from someone way smarter than me. Thanks!!Solved12KViews0likes6Comments
Moving
We have hughesnet and we are moving in about 2 weeks, I’m wondering what we will need to do about taking our service to the new residence.. also we may possibly be moving at a later date after this move. How many moves are you allowed? We want to keep our service.Solved5.7KViews0likes2Comments
Multiple Disconnects, Awaiting Engineers >5 weeks, Misrepresented Speeds
1) I have contacted HughesNet Tech Support multiple times. Each time, it is due to the internet either being down completely or being spotty, ranging around 1-6 mbps. Each time, the issue is temporarily resolved only to fail again soon thereafter. 2) In addition, despite being assured multiple times over the phone that I would receive credits to my account for the lack of service, I have not received them. 3) Furthermore, when trying to call billing, my call is always disconnected after being patched through to the service representative. 4) The invoices are minimally informational and do not clarify where the > $20 added to my account each month is from. 5) After speaking with TechSupport, I was referred to the engineering team who has yet to contact me despite my calling many times to follow-up on their addressing my internet problems. 6) Despitenot having internet service for the majority of my 4 monhtswith HughesNet, I have paid hundreds of dollars. 7) Each time I am contacted by Customer Service after submitting surveys following Tech Support services, I am told there is nothing that can be done to resolve theissue but wait for the engineering team. 8) Over the phone when first establishing service, I did not verbally agree to automatic payment renewal. I would like to open a case on this and have the audiofile scrubbed to verify this took place. I've been directed by Customer Service to create this community thread in the hopes that the internet issueswill actually be resolved. Moderator, please address each issue as it is numbered in this thread.4.9KViews0likes4Comments
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