Never received the $100 gift card as promised
I had contacted you about the $100 gift card that we didn't receive I'm having to do the contacting for my mother she's not good at dealing with technical issues that's why it took me so long to reply but now it says replies have been cut off for the conversation we've had service for around 8 months all payments have been on time because they're on auto pay directly from Bank I sent in the pictures of the first two invoices and it says I was not eligible for that deal she nor I was aware that we was supposed to do anything to get the $100 gift card besides making the payments on time for the first 2 months please help her get this straightened out and get her gift card for her otherwise they have a new fiber optic internet service ran down our road now it was just ran 3 months ago but we've been wanting to be loyal to HughesNet but if this problem can't be fixed the $100 that was lost will easily cover the difference in price for a year so we will be swapping service please help so I don't have to go through the hassle and you don't have to lose a customerWe purchased the equipment and need to return it. No address listed
After a month of abysmal service and no help, we are throwing in the towel and cancelling. We have purchased equipment to return. What is the return address? My husband thought he read it was in New Mexico. I can only find a Maryland address for leased equipment. I am assuming they would be different venues for returns vs. purchases.
Im canceling, overheating equipment
The fusion plan was advertised as the best option. For gamers can support online gaming. We can't stream or play online Tried reset and reinstall, the modem keeps overheating. I've got a small fan blowing on it it's mounted vertical as I was directed by Installer. I'm soo done with this mess.
$100 rebate not received
I signed up for service in February - waited the required amount of time, received the form for the rebate and filled out said form and sent the form in along with the invoices that were requested. Mind you - these invoices were downloaded directly from HughesNet's website. Then i received a letter stating that the documentation i supplied (i.e. the invoices that they asked for that were again, from their website directly) would not work to be able to receive the rebate. Tell me, please, if the invoices that you asked for that i gave you from your own freaking website doesn't suffice what exactly will? Riddle me that one batman.
