Return label
Canceled Service - Need Return Box and Shipping Label Issued (Unreturned Equipment Risk. Hi Moderators / Support Team, I canceled my HughesNet service recently, but despite multiple requests, I have not yet received a return box or prepaid UPS shipping label to send back my equipment (modem/power supply/outdoor radio). Since HughesNet has a strict 45-day return window, I want to ensure my equipment is returned promptly so I am not improperly charged unreturned equipment fees. Could a moderator please look into my account, confirm my Return Merchandise Authorization (RMA) status, and manually dispatch a return kit / email me a printable UPS return shipping label? Please let me know if you need me to send my Account Number or SAN via private message to verify my identity.
WiFi calling not working
when I signed up for the service, my iPhone worked fine for calls and text. About 2 months ago, there was an email promoting your VOIP service and now I can’t make or receive calls or text messages. I’ve read the threads about latency. This is distressing because I live in a rural area with no cell signal. What changed? Thank you, D.M. Sanford
I was doubled charged on my last bill.
On June 22 of 2026 I was double charged on my bill. I contacted customer service and denied account credit and the lady said the funds would be deposited in 24 to 48 hours. It's been a week now ( 5 actually business days). Still no sign of the funds being sent. When I check the app it says -120 owed. How do I resolve this and get my double charge back
Cancel service
I am trying to cancel my service but am being told I can not because the person who owned the house before me is still the primary, even though we faxed in a change of ownership form 6 years ago and all the payment info and account info shows me as the owner. I am being told they never got a change of ownership and I was just added to the account. I just want the service stopped, so I can send back the equipment and not be continually charged going forward. What do I do? Customer support says they can't do anything until original person calls and cancels. I have no contact info for the original owner of our house (it's been 6 years).
I feel cheated/scammed
When we first opted into Hughesnet we were promised up to 100gb of priority and 50gb of download speed. Our download speed was not 59gb. We were promised fast WiFi we can game on and it wasn’t fast. We decide to upgrade it. So now instead of paying 60/month we’re now paying 200/month practically relying on extra tokens. I want to cancel. I don’t want to fork out 400+ for cancellation when I’ve already practically given more than that already to this company. I can send back all of the equipment needed but I refuse to pay a termination fee of 400.00. Especially after feeling so scammed. I don’t recommend.
