Gateway connectivity loss of system every day (again)
Recently replaced modem. System worked great for about a week. Now, seems daily more off-line than on-line. Common Code 12.1.1 gateway connectivity connection loss, system loss, limited connectivity.... Growing weary, customer from 2010 but.....can't stand much more aggravation.Solved4.5KViews1like10CommentsKeep Losing Gateway Connection
Hello all, we've had service for over a year now and though it's been a bit slow at times the reliablility has been excellent until a couple days ago. We had a really bad windstorm and in the evening we started experiencing disconnections, I checked the system status page and our signal was fluctuating between 60 and 120, I went outside and sure enough the reciever was wobbling in the wind pretty badly and some of the nuts had loosened. I tied everything down and re-tightend the nuts and made sure the dish was pointed in the right direction (I was checking the signal on my phones web browser) assuming that would fix it once the weather cleared, but here we are now with barely a light breeze and over 120 signal and our gateway keeps disconnecting. Like every minute or so I'll lose internet for another two minutes or so, (it seems to be out more than it's in). I did multiple connectivity test and sometimes I'll get good connection to the gateway, other times I'll get no connection. But my satellite signal strength remains relatively steady between 119-125. What could cause this issue? I checked all the cables and they are also tight and clean. The only error code that I've seen was Satellite Recieve Status 11.3.1, and sometmes TCP Acceleration will be down or Web Acceleration or I'd see IP Gateway Association State Associating...But sometimes no errors or problems will be visible on the status page and yet I have no connection to the internet, to be clear it's not slow I have an app that constantly monitors my bandwidth usage in realtime, when I have no internet I see no data coming in through the app, if something was loading however slowly the app would show some data coming through.Please help we need reliable internet for work. Thank you for your time.Solved4.3KViews0likes6CommentsIntermittent Connectivity; status code 12.7.1
We have been having this issue with losing connection for quite some time. It's always only the system light that goes off and it happens a couple of times an hour. Sometimes it'll come back on its own and sometimes you have to reset the modem and that fixes it for a little while. A technician came out on July 6th (case# 104807757) and replaced our modem gen4 with a brand new gen5 and replaced the coax cable outside because he said it was corroded. That night, absolutely no problems. I was so happy because I thought the issues had been solved. The next morning, it was doing the exact same thing. This is a brand new modem so I'm sure that's not the issue here. I'm really at a loss for what the problem might be, If anyone could help me out during this slightly frustrating process, I'd really appreciate it.Solved3.7KViews0likes2CommentsConnectivity issues have gotten worse - HT2000W modem since 2021 - today's date is 6.4.22
Connectivity help please. Was never great with HT2000W from installation in 2021 but last several months has gotten worse and last several weeks has been really really really bad. System keeps dropping out now several times in an hour even in clear skies. Common codes are 20.1.1, 12.2.1, 24.1.1 Tags Gateway, Connectivity Also, slow speed does not appear to be as advertised My Dish network TV service via satellite has has no issuesSolved3.5KViews0likes5CommentsLimited connectivity to gateway
I just got Hughesnet and upgraded to the 200gb. However, I still have about 100gb left of priority data. All that aside, I keep getting either 1 mbps download speed or even lower! The first couple of days I had it, we were running 80 mbps. I understand that the Internet is slower in bad weather, and it does rain here on the mountain sometimes, but this even happens when there's not a cloud in the sky. In the system control center I will test the connectivity, I've reset everything, etc. I'm not sure what else to do unless it's the physical location of my dish. I would try to figure it out in my own, but honestly, I feel like I shouldn't have to. I don't mind following someone's detailed instructions though. Thank you so much for your help!2.5KViews0likes4Comments