internet
6 TopicsSample 30 recent testmy.net tests- SLOWWWW
I have been experiencing very slow speeds since getting Hughes Satellite at the end of October 2021. After numerous phone calls (6+) and wasted hours calling support (7hrs+) Following the guidelines recommended by moderator Liz, I've performed tests via testmy.net. The tests were performed with wifi disabled (both 2.4GHz and 5GHz) and only one computer connected to the modem via a hard-wired cable. Also, my Nord VPN has been disabled. My name is George Jelaco, havefaithnow@att.net. Here are the results: Date format: D M d Y @ g:i:s a Type Test Size Score Mbps Score MB/s Username Computer ID ISP / Host Extra Identifier Test ID Sun Jan 30 2022 @ 8:00:04 pm UP 824 kB 0.74 0.09 His Name is JESUS 4.08438E+13 hughes_network_syste 74------us wFJHLmTtz Sun Jan 30 2022 @ 7:59:42 pm DN 1.1 MB 0.74 0.09 His Name is JESUS 4.08438E+13 hughes_network_syste 74------us Z_HBc8Pxm Sun Jan 30 2022 @ 4:32:42 pm UP 704 kB 0.74 0.09 His Name is JESUS 4.08438E+13 hughes_network_syste 74------us -7p74NAJo Sun Jan 30 2022 @ 4:32:21 pm DN 2.1 MB 2.43 0.3 His Name is JESUS 4.08438E+13 hughes_network_syste 74------us qtjoa5eRF Sat Jan 29 2022 @ 7:17:39 pm UP 256 kB 0.32 0.04 His Name is JESUS 2.24248E+13 hughes_network_syste 74------us xPXXVlqbg Sat Jan 29 2022 @ 7:17:28 pm DN 1.4 MB 1.09 0.14 His Name is JESUS 2.24248E+13 hughes_network_syste 74------us B3tJCJr~~ Sat Jan 29 2022 @ 12:35:39 am UP 696 kB 0.86 0.11 His Name is JESUS 5.63151E+12 hughes_network_syste 74----seaside-or-us Do3PNqdQJ Sat Jan 29 2022 @ 12:35:21 am DN 2.3 MB 2.38 0.3 His Name is JESUS 5.63151E+12 hughes_network_syste 74----seaside-or-us ghAQJDYOc Fri Jan 28 2022 @ 11:27:26 am UP 808 kB 0.58 0.07 His Name is JESUS 5.63151E+12 hughes_network_syste 74----seaside-or-us 6kJexoOZ9 Fri Jan 28 2022 @ 11:27:06 am DN 2.1 MB 2.52 0.32 His Name is JESUS 5.63151E+12 hughes_network_syste 74----seaside-or-us kw3kKP_AC Thu Jan 27 2022 @ 9:04:55 pm UP 752 kB 1 0.12 His Name is JESUS 6.25256E+13 hughes_network_syste 74----seaside-or-us GdkQQirf7 Thu Jan 27 2022 @ 9:04:40 pm DN 1.5 MB 0.79 0.1 His Name is JESUS 6.25256E+13 hughes_network_syste 74----seaside-or-us Iw-QE2_dH Thu Jan 27 2022 @ 4:25:44 pm UP 824 kB 0.96 0.12 His Name is JESUS 6.25256E+13 hughes_network_syste 74----seaside-or-us dPWGrtivI Thu Jan 27 2022 @ 4:25:27 pm DN 2.3 MB 1.66 0.21 His Name is JESUS 6.25256E+13 hughes_network_syste 74----seaside-or-us gea-jXrxD Wed Jan 26 2022 @ 10:39:46 am UP 784 kB 1.27 0.16 His Name is JESUS 2.51094E+13 hughes_network_syste 74----seaside-or-us THJ8tRBbC Wed Jan 26 2022 @ 10:39:30 am DN 2.4 MB 2.53 0.32 His Name is JESUS 2.51094E+13 hughes_network_syste 74----seaside-or-us qa-Eo~~GP Tue Jan 25 2022 @ 5:07:33 pm UP 856 kB 0.85 0.11 His Name is JESUS 1.07682E+12 hughes_network_syste 74----seaside-or-us YxQ9TPbaF Tue Jan 25 2022 @ 5:07:15 pm DN 21.1 MB 10.94 1.37 His Name is JESUS 1.07682E+12 hughes_network_syste 74----seaside-or-us N_NU2H9jc Sun Jan 23 2022 @ 9:23:01 pm UP 256 kB 0.33 0.04 His Name is JESUS 3.40455E+13 hughes_network_syste 74----seaside-or-us SOQjBJi5N Sun Jan 23 2022 @ 9:22:51 pm DN 1.6 MB 0.73 0.09 His Name is JESUS 3.40455E+13 hughes_network_syste 74----seaside-or-us MuPnxCeR1 Sun Jan 23 2022 @ 9:00:37 pm UP 256 kB 0.28 0.04 His Name is JESUS 3.40455E+13 hughes_network_syste 60----seaside-or-us 5thepADIE Sun Jan 23 2022 @ 9:00:27 pm DN 2.3 MB 1.02 0.13 His Name is JESUS 3.40455E+13 hughes_network_syste 60----seaside-or-us bgQZjWvBS Sun Jan 23 2022 @ 8:47:14 pm UP 744 kB 0.4 0.05 His Name is JESUS 3.40455E+13 hughes_network_syste 60----seaside-or-us Fb0G1FKpE Sun Jan 23 2022 @ 8:46:49 pm DN 480 kB 0.48 0.06 His Name is JESUS 3.40455E+13 hughes_network_syste 60----seaside-or-us YuMikQ5wT Sat Jan 22 2022 @ 12:01:45 am DN 23.8 MB 21.73 2.72 His Name is JESUS 8.7342E+13 hughes_network_syste 60------us 1GOtFP~jb Thu Jan 20 2022 @ 11:59:09 pm DN 1.5 MB 8.04 1 His Name is JESUS 1.14478E+13 hughes_network_syste 60----mountain_cente A6NIibqN4Solved6.1KViews1like10Comments
Modem still not working
So they sent me a replacement modem and it is still doing the same thing. I plug it in and the power light comes on, then the bottom 4 lights come on for a few seconds, then the bottom 4 lights go off and the power light stays on for about 30 seconds then all lights go off and it starts that process all over. There is no connection at all! The modem/router just keeps cycling through the lights. I have checked all visual cables and connections and nothing is chewed or disrupted. I have not had internet for about a month now. This is ridiculous, and I am not planning on paying $95 to have them come fix the problem. I would rather cancel my service!Solved7.2KViews0likes12Comments
no internet for cell phone
I signed up for Hughesnet 2 days ago. My desktop and laptop get with the wifi and internet and work just fine. My MotoE phones will get on the network, but it says "No Internet" every single time. i have talked to the cell company. it is not them. Motorola has suggested that the carrier has me "locked out" from the cell phones? Hughes Tech Support has told me to wait 24 hours for the issue to resolve by itself, which it has not done. what can i do to fix this. i live in a sorry place for cell signal and need wifi-enabled calling to make any kind of phone call from home. i have been with Verizon in the past but the service here has gone from bad to worse. im in a bad way for phone serviceSolved3.1KViews0likes2Comments
Internet - Modem Not Working
Went to bed around 11 pm last night and internet was actively working. Woke up this morning with no internet and router issues. I have power cycled the modem numerous times with various amounts of time (up to 5 minutes) between off and restoring power. Called tech support and while the guy was nice enough; it was obvious he was responding off a checklist troubleshooting system. I.E. - Not actually a "tech". Asked for a hard reset on HughesNet's end. Tech "was unable to get it to work". Tech then cited a secondary possible cause for lack of service as being weather interference. Yes, it's dreary and raining here but I've had service work through durn near tornado like conditions without a hitch. It's not weather interference. Modem powers up, acts like it wants to do it's job and connect but is unable to do so. So, it resets itself and tries again. And again, and again, and again. We did have some awful thunder and lightning storms last night. It is my fear that the modem was "zapped" by lightning. Since I was unable to reach an actual tech via phone, I'm hoping to reach one here. How do I confirm or deny my fears? If my suspicions are accurate, how does this get resolved? I run two businesses from home (mine and my husband's) and the internet is an integral part of operations. I can not afford for the internet to be inoperable like this. Please help me rectify this situation. Thanks in advance for your time and consideration. ~ The Crenshaw FamilySolved5.4KViews0likes3Comments- 15KViews0likes7Comments
