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Some similar problems with cable modems and routers have mentioned \"double NAT\" as a problem, and to use \"bridge mode\" but they were not clear answers. Has anyone come across or solved this? 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I spoke with 4 different tech support agents on the phone no one could help.  I spoke with 2 people that said they were managers that sounded like they were in a bar they said they did \"different' tests and to call back in a couple days if it didn't solve my issues. I called back talked to multiple tech support agents again that did the same things and that I had to tell them what was going on again and again and again.  They then sent a tech to my business.  They replaced every single piece of hardware and nothing worked to fix it.  !!!!!!!!!!!!!!!!!!My speed is 0.02mbps Average!!!!!!!!!!!!! testmy.net gives me a download speed of 0.02 mbps with one device connected.  The tech was here in person and got the exact same problem.  Hey called tech support once again for me and was on the phone with them for an hour. They said no one has ever seen this and to wait two hours.  I then called after I waited a whole 6 hours. I was sent to 3 different people and after an hour and a half made it to a nice manager that said he was going to wave my cancelation fee of almost $800 thats along with the $300 visa I was told I would get if I signed up.  The manager sent me to an account manager that said I had to still pay the $800  Then he said I needed to go back to tech support AGAIN.  I talked to three more people after that and was told now I need to wait two days again.  This is outrageous.  I have contacted legal counsel and will spend as much money as it takes to make sure I will not have to pay a cancelation fee for  0.02mbps average speed.  Ive been lied to hung up on and transferred at least 30 times and everyone acts like they have no idea whats going on and pretends theres nothing they can do to help or that they don't know anyone that can help.  THIS IS FRAUD. FBI AND BETTER BUSINESS BUREAU WILL NOT STOP RECEIVING PROOF OF FRAUD UNTIL MY INTERNET IS DISCONNECTED AND MY ACCOUNT IS DELETED  I am a reasonable person and signed up for internet around 40mbps I am getting 0.02 thats 99.98% slower than the customer average.  I am available anytime of the day or night.  This is illegal. I signed a contract for a service that I am not receiving. You are going against the contract not me.           ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2806","kudosSumWeight":1,"repliesCount":20,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:136645":{"__typename":"Conversation","id":"conversation:136645","topic":{"__typename":"ForumTopicMessage","uid":136645},"lastPostingActivityTime":"2022-02-10T17:17:34.663-05:00","solved":true},"Forum:board:TechSupport":{"__typename":"Forum","id":"board:TechSupport","displayId":"TechSupport","nodeType":"board","conversationStyle":"FORUM","title":"Tech Support","shortTitle":"Tech Support","parent":{"__ref":"Category:category:HNSupport"}},"User:user:137725":{"__typename":"User","uid":137725,"login":"HughesIsPitiful","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0xMzc3MjUtNjk0OWlFRDMyQURBQURBMUQ5Njkw"},"id":"user:137725"},"ForumTopicMessage:message:136645":{"__typename":"ForumTopicMessage","subject":"Sample 30 recent testmy.net tests- SLOWWWW","conversation":{"__ref":"Conversation:conversation:136645"},"id":"message:136645","revisionNum":2,"uid":136645,"depth":0,"board":{"__ref":"Forum:board:TechSupport"},"author":{"__ref":"User:user:137725"},"metrics":{"__typename":"MessageMetrics","views":6130},"postTime":"2022-01-30T23:14:19.583-05:00","lastPublishTime":"2022-01-30T23:16:30.722-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have been experiencing very slow speeds since getting Hughes Satellite at the end of October 2021. After numerous phone calls (6+) and wasted hours calling support (7hrs+) Following the guidelines recommended by moderator Liz, I've performed tests via testmy.net. The tests were performed with wifi disabled (both 2.4GHz and 5GHz) and only one computer connected to the modem via a hard-wired cable.  Also, my Nord VPN has been disabled. My name is George Jelaco, havefaithnow@att.net. Here are the results: Date format: D M d Y @ g:i:s a Type Test Size Score Mbps Score MB/s Username Computer ID ISP / Host Extra Identifier Test ID                         Sun Jan 30 2022 @ 8:00:04 pm UP 824 kB 0.74 0.09 His Name is JESUS 4.08438E+13 hughes_network_syste 74------us wFJHLmTtz   Sun Jan 30 2022 @ 7:59:42 pm DN 1.1 MB 0.74 0.09 His Name is JESUS 4.08438E+13 hughes_network_syste 74------us Z_HBc8Pxm   Sun Jan 30 2022 @ 4:32:42 pm UP 704 kB 0.74 0.09 His Name is JESUS 4.08438E+13 hughes_network_syste 74------us -7p74NAJo   Sun Jan 30 2022 @ 4:32:21 pm DN 2.1 MB 2.43 0.3 His Name is JESUS 4.08438E+13 hughes_network_syste 74------us qtjoa5eRF   Sat Jan 29 2022 @ 7:17:39 pm UP 256 kB 0.32 0.04 His Name is JESUS 2.24248E+13 hughes_network_syste 74------us xPXXVlqbg   Sat Jan 29 2022 @ 7:17:28 pm DN 1.4 MB 1.09 0.14 His Name is JESUS 2.24248E+13 hughes_network_syste 74------us B3tJCJr~~   Sat Jan 29 2022 @ 12:35:39 am UP 696 kB 0.86 0.11 His Name is JESUS 5.63151E+12 hughes_network_syste 74----seaside-or-us Do3PNqdQJ   Sat Jan 29 2022 @ 12:35:21 am DN 2.3 MB 2.38 0.3 His Name is JESUS 5.63151E+12 hughes_network_syste 74----seaside-or-us ghAQJDYOc   Fri Jan 28 2022 @ 11:27:26 am UP 808 kB 0.58 0.07 His Name is JESUS 5.63151E+12 hughes_network_syste 74----seaside-or-us 6kJexoOZ9   Fri Jan 28 2022 @ 11:27:06 am DN 2.1 MB 2.52 0.32 His Name is JESUS 5.63151E+12 hughes_network_syste 74----seaside-or-us kw3kKP_AC   Thu Jan 27 2022 @ 9:04:55 pm UP 752 kB 1 0.12 His Name is JESUS 6.25256E+13 hughes_network_syste 74----seaside-or-us GdkQQirf7   Thu Jan 27 2022 @ 9:04:40 pm DN 1.5 MB 0.79 0.1 His Name is JESUS 6.25256E+13 hughes_network_syste 74----seaside-or-us Iw-QE2_dH   Thu Jan 27 2022 @ 4:25:44 pm UP 824 kB 0.96 0.12 His Name is JESUS 6.25256E+13 hughes_network_syste 74----seaside-or-us dPWGrtivI   Thu Jan 27 2022 @ 4:25:27 pm DN 2.3 MB 1.66 0.21 His Name is JESUS 6.25256E+13 hughes_network_syste 74----seaside-or-us gea-jXrxD   Wed Jan 26 2022 @ 10:39:46 am UP 784 kB 1.27 0.16 His Name is JESUS 2.51094E+13 hughes_network_syste 74----seaside-or-us THJ8tRBbC   Wed Jan 26 2022 @ 10:39:30 am DN 2.4 MB 2.53 0.32 His Name is JESUS 2.51094E+13 hughes_network_syste 74----seaside-or-us qa-Eo~~GP   Tue Jan 25 2022 @ 5:07:33 pm UP 856 kB 0.85 0.11 His Name is JESUS 1.07682E+12 hughes_network_syste 74----seaside-or-us YxQ9TPbaF   Tue Jan 25 2022 @ 5:07:15 pm DN 21.1 MB 10.94 1.37 His Name is JESUS 1.07682E+12 hughes_network_syste 74----seaside-or-us N_NU2H9jc   Sun Jan 23 2022 @ 9:23:01 pm UP 256 kB 0.33 0.04 His Name is JESUS 3.40455E+13 hughes_network_syste 74----seaside-or-us SOQjBJi5N   Sun Jan 23 2022 @ 9:22:51 pm DN 1.6 MB 0.73 0.09 His Name is JESUS 3.40455E+13 hughes_network_syste 74----seaside-or-us MuPnxCeR1   Sun Jan 23 2022 @ 9:00:37 pm UP 256 kB 0.28 0.04 His Name is JESUS 3.40455E+13 hughes_network_syste 60----seaside-or-us 5thepADIE   Sun Jan 23 2022 @ 9:00:27 pm DN 2.3 MB 1.02 0.13 His Name is JESUS 3.40455E+13 hughes_network_syste 60----seaside-or-us bgQZjWvBS   Sun Jan 23 2022 @ 8:47:14 pm UP 744 kB 0.4 0.05 His Name is JESUS 3.40455E+13 hughes_network_syste 60----seaside-or-us Fb0G1FKpE   Sun Jan 23 2022 @ 8:46:49 pm DN 480 kB 0.48 0.06 His Name is JESUS 3.40455E+13 hughes_network_syste 60----seaside-or-us YuMikQ5wT   Sat Jan 22 2022 @ 12:01:45 am DN 23.8 MB 21.73 2.72 His Name is JESUS 8.7342E+13 hughes_network_syste 60------us 1GOtFP~jb   Thu Jan 20 2022 @ 11:59:09 pm DN 1.5 MB 8.04 1 His Name is JESUS 1.14478E+13 hughes_network_syste 60----mountain_cente A6NIibqN4   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"4601","kudosSumWeight":1,"repliesCount":10,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:131996":{"__typename":"Conversation","id":"conversation:131996","topic":{"__typename":"ForumTopicMessage","uid":131996},"lastPostingActivityTime":"2021-02-16T12:21:29.351-05:00","solved":true},"User:user:122998":{"__typename":"User","uid":122998,"login":"Cowgirl4life76","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-11.svg?time=0"},"id":"user:122998"},"ForumTopicMessage:message:131996":{"__typename":"ForumTopicMessage","subject":"Modem still not working","conversation":{"__ref":"Conversation:conversation:131996"},"id":"message:131996","revisionNum":1,"uid":131996,"depth":0,"board":{"__ref":"Forum:board:TechSupport"},"author":{"__ref":"User:user:122998"},"metrics":{"__typename":"MessageMetrics","views":7196},"postTime":"2021-02-12T13:55:45.781-05:00","lastPublishTime":"2021-02-12T13:55:45.781-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" So they sent me a replacement modem and it is still doing the same thing. I plug it in and the power light comes on, then the bottom 4 lights come on for a few seconds, then the bottom 4 lights go off and the power light stays on for about 30 seconds then all lights go off and it starts that process all over. There is no connection at all! The modem/router just keeps cycling through the lights. I have checked all visual cables and connections and nothing is chewed or disrupted. I have not had internet for about a month now. This is ridiculous, and I am not planning on paying $95 to have them come fix the problem. I would rather cancel my service! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"656","kudosSumWeight":0,"repliesCount":12,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:129130":{"__typename":"Conversation","id":"conversation:129130","topic":{"__typename":"ForumTopicMessage","uid":129130},"lastPostingActivityTime":"2020-11-12T17:08:25.739-05:00","solved":true},"User:user:118409":{"__typename":"User","uid":118409,"login":"Capt-Sue","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-6.svg?time=0"},"id":"user:118409"},"ForumTopicMessage:message:129130":{"__typename":"ForumTopicMessage","subject":"Dish DVR Hopper and HN","conversation":{"__ref":"Conversation:conversation:129130"},"id":"message:129130","revisionNum":1,"uid":129130,"depth":0,"board":{"__ref":"Forum:board:ThirdParty"},"author":{"__ref":"User:user:118409"},"metrics":{"__typename":"MessageMetrics","views":10978},"postTime":"2020-11-12T09:33:26.687-05:00","lastPublishTime":"2020-11-12T09:33:26.687-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":"I want to understand how the DVR uses my data or when not use it. If I record a live show and go to another channel is it using my internet? How about recording a program at a later time? Using on demand... Any help on saving internet would be great! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"252","kudosSumWeight":0,"repliesCount":7,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:125560":{"__typename":"Conversation","id":"conversation:125560","topic":{"__typename":"ForumTopicMessage","uid":125560},"lastPostingActivityTime":"2020-07-09T20:56:38.335-04:00","solved":true},"User:user:110419":{"__typename":"User","uid":110419,"login":"Elderberry","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-3.svg?time=0"},"id":"user:110419"},"ForumTopicMessage:message:125560":{"__typename":"ForumTopicMessage","subject":"no internet for cell phone","conversation":{"__ref":"Conversation:conversation:125560"},"id":"message:125560","revisionNum":1,"uid":125560,"depth":0,"board":{"__ref":"Forum:board:TechSupport"},"author":{"__ref":"User:user:110419"},"metrics":{"__typename":"MessageMetrics","views":3141},"postTime":"2020-07-09T15:30:26.661-04:00","lastPublishTime":"2020-07-09T15:30:26.661-04:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I signed up for Hughesnet 2 days ago.  My desktop and laptop get with the wifi and internet and work just fine.  My MotoE phones will get on the network, but it says \"No Internet\" every single time.  i have talked to the cell company.  it is not them.  Motorola has suggested that the carrier has me \"locked out\" from the cell phones?  Hughes Tech Support has told me to wait 24 hours for the issue to resolve by itself, which it has not done.  what can i do to fix this.  i live in a sorry place for cell signal and need wifi-enabled calling to make any kind of phone call from home.  i have been with Verizon in the past but the service here has gone from bad to worse.  im in a bad way for phone service ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"758","kudosSumWeight":0,"repliesCount":2,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:125035":{"__typename":"Conversation","id":"conversation:125035","topic":{"__typename":"ForumTopicMessage","uid":125035},"lastPostingActivityTime":"2020-06-18T20:22:43.635-04:00","solved":false},"User:user:109321":{"__typename":"User","uid":109321,"login":"Sherda","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-2.svg?time=0"},"id":"user:109321"},"ForumTopicMessage:message:125035":{"__typename":"ForumTopicMessage","subject":"roku, streaming, hulu, vudu, Netflix","conversation":{"__ref":"Conversation:conversation:125035"},"id":"message:125035","revisionNum":1,"uid":125035,"depth":0,"board":{"__ref":"Forum:board:General"},"author":{"__ref":"User:user:109321"},"metrics":{"__typename":"MessageMetrics","views":3107},"postTime":"2020-06-18T19:20:10.515-04:00","lastPublishTime":"2020-06-18T19:20:10.515-04:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":"my roku reads my speed as 0 or somtimes 1Mbps, when I do speed test on my phone I get 35 Mbps 1ms latency. However I cannot load Vudu at all, I have to sign in to hulu evertime and then hit retry several times before it will load, and now Netflix is acting up. I don't know what to do. Should I but a new roku if so which one? I was wondering if the roku with the ethernet port would work better instead of using my wireless connection like I do now? Please help thank you","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"472","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:119175":{"__typename":"Conversation","id":"conversation:119175","topic":{"__typename":"ForumTopicMessage","uid":119175},"lastPostingActivityTime":"2020-04-27T21:47:46.610-04:00","solved":false},"User:user:97917":{"__typename":"User","uid":97917,"login":"LM3","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-10.svg?time=0"},"id":"user:97917"},"ForumTopicMessage:message:119175":{"__typename":"ForumTopicMessage","subject":"HATE this INTERNET!","conversation":{"__ref":"Conversation:conversation:119175"},"id":"message:119175","revisionNum":1,"uid":119175,"depth":0,"board":{"__ref":"Forum:board:AccountandBilling"},"author":{"__ref":"User:user:97917"},"metrics":{"__typename":"MessageMetrics","views":13340},"postTime":"2020-02-04T19:26:54.663-05:00","lastPublishTime":"2020-02-04T19:26:54.663-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":"The advertising for this internet company is VERY deceiving! I'm stuck only because nobody else services my house but I get MAYBE one movie a month on a plan I pay $70/month for after taxes. After that, I have to deal with constant hang ups or lags - sometimes every 2 minutes. I ended up buying a \"dongle\" for my TV & I attach my phone to it and use my mobile network to stream movies instead of using this worked internet. The only time I use Hughesnet is for downloading documents because I'm a book editor & need to get large documents several times a month. If there were a way to sue this company for false advertising, for claiming they have such good service with all of those smiling people on the website, on their brochure and... Ugh! DON'T BELIEVE IT! I've had Comcast, AT&T, and several other internet providers and bar none, Hughesnet is the ABSOLUTE WORST OF THE WORST! People here have mentioned a termination fee, & I swear, if I go to cancel & they want me to pay something like that, I'll have a fit! That's prolly why they make you autopay, so they can just TAKE what THEY say you owe when you don't pay the ETF's.","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1160","kudosSumWeight":4,"repliesCount":8,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:121323":{"__typename":"Conversation","id":"conversation:121323","topic":{"__typename":"ForumTopicMessage","uid":121323},"lastPostingActivityTime":"2020-03-24T21:22:43.040-04:00","solved":true},"User:user:101286":{"__typename":"User","uid":101286,"login":"COOLMAN65251","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:101286"},"ForumTopicMessage:message:121323":{"__typename":"ForumTopicMessage","subject":"SLOW SPEED AND CAN'T USE IT ON MY SMART TV","conversation":{"__ref":"Conversation:conversation:121323"},"id":"message:121323","revisionNum":1,"uid":121323,"depth":0,"board":{"__ref":"Forum:board:TechSupport"},"author":{"__ref":"User:user:101286"},"metrics":{"__typename":"MessageMetrics","views":5094},"postTime":"2020-03-24T20:55:12.278-04:00","lastPublishTime":"2020-03-24T20:55:12.278-04:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" IM GETTING SLOW SPEED'S AND CAN'T USE TO WATCH MY SMART TV. 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