modem
17 Topics
I connect to my D-Link wifi now but can't connect directly modem via cable
Hi, I have a Lenovo Windows 10 pretty new laptop. I recently had Tech support to get the laptop to connect to the D-Link wireless router. We succeeded in that but if I want to take off the router and connect via cable to the modem, I can't find any way to do that. In the lower right hand of the computer screen, I click on the little /\ arrow which pops up a little box. But it now does not show any connection. I went to "Start" then into Settings, then to "Network and Internet" which shows "status," "Ethernet," "Dial-up," and "VPN." What do I do to connect directly to the modem NOT using the wireless router? I want to go back and forth. I think the directly tethered to the modem is faster speeds. Thanks for any help! TonySolved18KViews0likes16Comments
Is my modem suppose to feel warm to the touch.
I never touch my modem unless my internet is not working. Well my phone wouldn't connect to HN so I checked the modem and noticed it felt warm. I have never noticed this before. All the lights are on like it's suppose to be. Just didn't know if this was normal or not.Solved17KViews0likes5Commentsmoving my internet modem to a new location
Hi, I have a new home in my rural community and am needing to move my modem a short distance from its current location to my new home. The current distance from my dish to my modem is about 100 ft - and i am needing an additional 100 ft of cable installed to attach from my new location to the dish. I just need additional cable installed and my modem moved to the new location - right? Am i understanding correctly? Thanks! oljim in texasSolved12KViews0likes1Comment
Modem suddenly starts taking 1 hour to aquire an internet connection in A.M. only. Why?
Up until 3 days ago, I could aquire an internet connection (lit "system" light) in under 2 minutes. As of 3 days ago, it took me 20 minutes to aquire an internet connection. As of yesterday, and again today, I had to wait approximately 1 hour or longer to obtain a lit "system" light and subsequent internet connection. This condition occurs only when I first turn on the modem in the morning (0800 EST) to check my email on the computer. When I once again turn on the modem in the afternoon, at least this is what has happened over the past 2 days, I can aquire an internet connection within 2 minutes. During my morning attempt to obtain internet access, all modem lights are lit with the exception of the "system" light. The "transmit" light flashes and the "receive" light is lit with no flashing. My modem is directly connected and all cables are firmly attached. I have turned it on and off several times as well in an attempt to correct any temporary glitch. The weather over the past several days has been very nice: clear sky, no rain, no high winds, no excessive heat. Over the past 2 days I've tried to call tech support but the telephone approach only results in me entering a loop of asking which branch of assistance you require. When I say, "tech support," it beeps several times and then returns to asking me which branch I would like to speak with. Again and again, I reply "tech support" only to enter the enternal loop of asking which branch I would like to speak with, so that led to the "chat" option. When I "chatted" yesterday, the remote testing of my modem showed that all is well with the modem and that my speed in fine. It was. So, when I don't have internet capability I can't call and speak to anyone to remotely test my modem and when I do finally have internet capability the remote testing shows that my internet capability is fine. This is a classic "Catch-22." The problem is unresolved. What is causing it?Solved11KViews0likes8Comments
Slow speeds with HN9000
Hi, I had my modem changed out on 6-7-19 do to System Control Center web page not loading. That is fixed but still seem to be having problems. My speeds seem to be slow and and lot of time outs on web pages. I have run a few speed tests. two of the tests,one on 6-7-19 and the other on 6-11-19 things were fine. The others were not. Can some one look into this for me? Thanks (KBPS) Upload Result (KBPS) Hughes Modem 06/12/2019 08:13 AM 281 186 Yes 06/11/2019 09:48 PM 412 190 Yes 06/11/2019 07:19 PM 288 191 Yes 06/11/2019 07:00 PM 292 165 Yes 06/11/2019 06:06 PM 273 181 Yes 06/11/2019 09:38 AM 1508 197 Yes 06/10/2019 09:05 PM 422 193 Yes 06/10/2019 08:34 PM 342 199 Yes 06/10/2019 07:54 PM 289 194 Yes 06/07/2019 07:55 AM 1515 196 Yes 06/07/2019 07:53 AM 1025 197 Yes 06/06/2019 06:18 PM 366 190 YesSolved9.5KViews0likes22CommentsModem still not working
So they sent me a replacement modem and it is still doing the same thing. I plug it in and the power light comes on, then the bottom 4 lights come on for a few seconds, then the bottom 4 lights go off and the power light stays on for about 30 seconds then all lights go off and it starts that process all over. There is no connection at all! The modem/router just keeps cycling through the lights. I have checked all visual cables and connections and nothing is chewed or disrupted. I have not had internet for about a month now. This is ridiculous, and I am not planning on paying $95 to have them come fix the problem. I would rather cancel my service!Solved7.2KViews0likes12Comments
Help Slow speeds
Hello Hughesnet My speed are below 1 mb a second i can t use my bonus zone can you plz help me this is frustration and called tech support 5 time saying the enginering department suppose to call Me today i am frustrated Not getting full speed at this time during the day or bonus zone and yes i have usage that is in the 50% range left so have not the speeds i been paying for and the department for huges has not called me back or fix this plz Help me with this issue hughes i pay 160$ for this and No help getting frusrated and did every thing the tech support on the phone said to do and still no fix.????????????????????????????????????????Solved6.3KViews2likes3Comments
Internet - Modem Not Working
Went to bed around 11 pm last night and internet was actively working. Woke up this morning with no internet and router issues. I have power cycled the modem numerous times with various amounts of time (up to 5 minutes) between off and restoring power. Called tech support and while the guy was nice enough; it was obvious he was responding off a checklist troubleshooting system. I.E. - Not actually a "tech". Asked for a hard reset on HughesNet's end. Tech "was unable to get it to work". Tech then cited a secondary possible cause for lack of service as being weather interference. Yes, it's dreary and raining here but I've had service work through durn near tornado like conditions without a hitch. It's not weather interference. Modem powers up, acts like it wants to do it's job and connect but is unable to do so. So, it resets itself and tries again. And again, and again, and again. We did have some awful thunder and lightning storms last night. It is my fear that the modem was "zapped" by lightning. Since I was unable to reach an actual tech via phone, I'm hoping to reach one here. How do I confirm or deny my fears? If my suspicions are accurate, how does this get resolved? I run two businesses from home (mine and my husband's) and the internet is an integral part of operations. I can not afford for the internet to be inoperable like this. Please help me rectify this situation. Thanks in advance for your time and consideration. ~ The Crenshaw FamilySolved5.4KViews0likes3Comments
