30 day "grace" period to cancel?
We just moved and signed up with directv and we were told we could get at&t internet at our house. I even asked the rep to double check our address and make sure. We were promised 50mbs for $40 mo...
Forum Discussion
So if I try to cancel and explain that we have only had service for a week and we were told Hughesnet was the only service we could get, if I reference the 30 day grace period from the welcome email will that help at all?
Good morning DusAndCour,
I'm glad you found the community, thank you for posting. We don't have a 30-day trial/grace period. Can you please forward us this welcome e-mail that references a 30-day trial? Please send your copy to communitysupport@hughes.com
It certainly is possible to stream Netflix and media in general. I pulled up your account and ran diagnostics and see that the HughesNet modem can communicate fine with the satellite and is getting well over 30Mbps in download speeds.
According to Netflix, 3Mbps is needed to stream in SD quality. We also offer the Video Data Saver to help you conserve data while you stream, you can read more about it here:
http://support.hughesnet.com/support-articles/what-is-video-data-saver
If you feel you aren't getting at least the 25 Mbps your Gen 5 plan offers, please follow the steps here to set up a testmy.net account and run speed tests so that we get a proper evaluation of your system performance: http://customer.kb.hughesnet.com/Pages/7001.aspx
Most important points:
-do the tests while directly connected to the HughesNet modem
-use the 25 MB test file
-space each test at least 5 minutes apart
-post your results URL in our Tech Support board it may look something like http://testmy.net/quickstats/[yourusername]Your cooperation, patience, and understanding are much appreciated.
