Forum Discussion

Nhdiane33's avatar
Nhdiane33
New Poster
5 years ago

Account error

On August 24 Hughsnet took $193 out of my checking account. When I spoke to the billing department they informed me that they have no record of this money being applied to my account. I was told to s...
Billing error
Liz's avatar
Liz
Moderator
5 years ago

Hi Nhdiane33,

 

Thanks for letting me know. Hmm, I just sent a test email to that address and it went through. Can you please try again and/or sending from an alternate email? 

If you're still getting an error message in trying to send, please copy and paste that error message so we can figure this out.

 

Thanks,

Liz

Nhdiane33's avatar
Nhdiane33
New Poster
5 years ago

Hey Liz, did you get the email showing the error message I receive when I try to send you emails with attachments?  Maybe we need to use Dropbox or something?

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Good morning Nhdiane33,

     

    There hasn't been any new e-mails in the communitysupport@hughes.com inbox, last one was the test email I sent. Yes, let's try Dropbox, please. Private message me the Dropbox link with the bank statements indicating these charges from HughesNet and we'll take it from there.

     

    Thanks,

    Liz

    • Nhdiane33's avatar
      Nhdiane33
      New Poster
      5 years ago

      Ok, I give up. I can't even send a link to that address. I've received EIGHTY or more mailer daemon emails from trying to send attachments to the communitysupport@hughs.com address. I can't even send you a dropbox link WTAH??? I have never in my life had so much trouble trying to send something.  Please help!!!

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 years ago

        Don't send information to that email address. Send the Dropbox links via private message. To send Liz a private message, go to the link she gave you. It will open directly to a message editor. Type a subject, then put the Dropbox links in the body of the message.  See the image below.