Forum Discussion
Account Hacked
My email account was hacked 4 times within a 5 day period. We had to keep calling and having the password reset and were told that someone else was chatting and calling and having it reset every tim...
Rchadwick,
Thank you for reaching out to us here in the community. I want you to know that I take your situation very seriously and have already opened a case here in our corporate office for investigation. An alert has already been placed on the account regarding this situation. I will get this to the right people and get this resolved for you.
Thank you,
Amanda
I haven't received any answer about changing this account to paper billing and the fact I had to cancel my credit card over this. I printed off my most recent activity and it appears to have been changed due to there no longer being a credit card, but the billing amount is $13 more than last month which makes no sense. I shouldn't have to pay to have a paper bill when you gave my personal information away to a hacker.
Rchadwick,
I am sorry for not being able to get you more information sooner, I only received an update just moments ago. Please expect a private message from me with more information. You will see it marked on the top right of the page in a red circle over an envelope icon.
Amanda
So Chase just called me and says that Hughes is still demanding payment for this fraudulent charge. Can you please give me a status on this? I am not going to pay the $600 ever.
