Forum Discussion

Sophomore

5 years ago

"account is limited"

" contact information is missing or incorrect" ... and then there is button at the bottom of the message to update my information. That button leads me to a url: HUSUB.APP.LINK/WROUL7JJ5" which ...

strange notification from hughes net support.

maratsade

Distinguished Professor IV

5 years ago

Kirk, that sounds like a phishing email, someone trying to steal your personal info. I hope you didn't enter any usernames or passwords or anything else.

Kirk Merley
Sophomore
5 years ago
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This is the origin, from the message: "HughesNet Support" <kpmalone@hughes.net> I assumed that it was phishing too, but I cannot access my account information on the customer support site. No, I have not released any information. The credit card that they are billing to expired this month and the new data needs to be entered... that is my assumption on what triggered this message... it appears to be valid. I am going to trace the IP address of the message next.
- Kirk Merley
  Sophomore
  5 years ago
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  The IP address is 147.75.66.161, which comes back to "packet host, inc" in New York.
- maratsade
  Distinguished Professor IV
  5 years ago
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  Hm, well, let's wait and see what the mods on this site have to say. It does sound like it was triggered by the card expiring.
  
  Liz
  
  Kirk Merley wrote:
  This is the origin, from the message: "HughesNet Support" <kpmalone@hughes.net> I assumed that it was phishing too, but I cannot access my account information on the customer support site. No, I have not released any information. The credit card that they are billing to expired this month and the new data needs to be entered... that is my assumption on what triggered this message... it appears to be valid. I am going to trace the IP address of the message next.
  - Kirk Merley
    Sophomore
    5 years ago
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    OK TROOPS... STAND DOWN. I CONTACTED THE SUPPOSED INITIATOR OF THE EMAIL AND HE CONFIRMS THAT IT IS FAKE. WHETHER THE POWERS THAT BE WANT TO PURSUE IT FURTHER IS UP TO THEM... I WILL HELP IN ANY WAY I CAN, BUT AM IGNORING THE ORIGINAL MESSAGE. CAP'N KIRK

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Merley","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:20"},"email":"","messagesCount":89,"biography":null,"topicsCount":22,"kudosReceivedCount":9,"kudosGivenCount":1,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2012-11-14T03:00:00.000-05:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":1,"entityType":"USER","eventPath":"community:ssqng67387/user:12540"},"ForumTopicMessage:message:123169":{"__typename":"ForumTopicMessage","uid":123169,"subject":"\"account is limited\"","id":"message:123169","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:12540"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:123169"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:123169"},"body@stripHtml({\"truncateLength\":200})":" \" contact information is missing or incorrect\" ... and then there is button at the bottom of the message to update my information. That button leads me to a url: HUSUB.APP.LINK/WROUL7JJ5\" which ...","body@stringLength":"560","rawBody":"

\" contact information is missing or incorrect\" ... and then there is button at the bottom of the message to update my information. That button leads me to a url: HUSUB.APP.LINK/WROUL7JJ5\" which is a website that is for sale! My account is already limited enough by the throttling they are putting on the satellite... I will be happy to provide the correct information, but trying to access either the site above or in the account information section of customer support is impossible. CAN SOMEBODY HELP???

","kudosSumWeight":0,"postTime":"2020-04-16T14:50:36.372-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:strange notification from hughes net support.","text":"strange notification from hughes net support.","time":"2020-04-16T14:50:36.372-04:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:123169_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":13904},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

"},"Conversation:conversation:123169":{"__typename":"Conversation","id":"conversation:123169","solved":false,"topic":{"__ref":"ForumTopicMessage:message:123169"},"lastPostingActivityTime":"2020-04-16T17:50:41.352-04:00","lastPostTime":"2020-04-16T17:50:41.352-04:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:123169":{"__typename":"ModerationData","id":"moderation_data:123169","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:123169_1":{"__typename":"Revision","id":"revision:123169_1","lastEditTime":"2020-04-16T14:50:36.372-04:00"},"ForumReplyMessage:message:123170":{"__typename":"ForumReplyMessage","id":"message:123170","conversation":{"__ref":"Conversation:conversation:123169"},"author":{"__ref":"User:user:21490"},"revisionNum":1,"uid":123170,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"subject":"Re: \"account is limited\"","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:123170"},"parent":{"__ref":"ForumTopicMessage:message:123169"},"body":"

Kirk, that sounds like a phishing email, someone trying to steal your personal info. I hope you didn't enter any usernames or passwords or anything else.

","body@stringLength":"192","rawBody":"

Kirk, that sounds like a phishing email, someone trying to steal your personal info. I hope you didn't enter any usernames or passwords or anything else.

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This is the origin, from the message: \"HughesNet Support\" <kpmalone@hughes.net> I assumed that it was phishing too, but I cannot access my account information on the customer support site. No, I have not released any information. The credit card that they are billing to expired this month and the new data needs to be entered... that is my assumption on what triggered this message... it appears to be valid. I am going to trace the IP address of the message next.

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The IP address is 147.75.66.161, which comes back to \"packet host, inc\" in New York.

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The IP address is 147.75.66.161, which comes back to \"packet host, inc\" in New York.

Hm, well, let's wait and see what the mods on this site have to say. It does sound like it was triggered by the card expiring.

Liz

Kirk Merley wrote:
This is the origin, from the message: \"HughesNet Support\" <kpmalone@hughes.net> I assumed that it was phishing too, but I cannot access my account information on the customer support site. No, I have not released any information. The credit card that they are billing to expired this month and the new data needs to be entered... that is my assumption on what triggered this message... it appears to be valid. I am going to trace the IP address of the message next.

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Hm, well, let's wait and see what the mods on this site have to say. It does sound like it was triggered by the card expiring.

Kirk Merley wrote:
This is the origin, from the message: \"HughesNet Support\" <kpmalone@hughes.net> I assumed that it was phishing too, but I cannot access my account information on the customer support site. No, I have not released any information. The credit card that they are billing to expired this month and the new data needs to be entered... that is my assumption on what triggered this message... it appears to be valid. I am going to trace the IP address of the message next.

OK TROOPS... STAND DOWN. I CONTACTED THE SUPPOSED INITIATOR OF THE EMAIL AND HE CONFIRMS THAT IT IS FAKE. WHETHER THE POWERS THAT BE WANT TO PURSUE IT FURTHER IS UP TO THEM... I WILL HELP IN ANY WAY I CAN, BUT AM IGNORING THE ORIGINAL MESSAGE. CAP'N KIRK

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