Forum Discussion
Account Question
Order Number: 6797825 Date of Order: May 19, 2014 ---------- Dear My Hughesnet Community, I am writing to you about an early termination fee notice I received from your comany, and which has be...
Jordan,
We were able to locate and review your sales call. I can confirm, unfortunately, this sales agent did offer you a month-to-month service, when in fact we do not offer these types of services. Typical contract times are 12-24 months. We have credited to your account the ETF of $370. Your sales call along with more information has been escalated to a higher department to address the issue at the sales centers to ensure these types of offers are not being made to others.
I truly apologize for this experience you've had with us, but I am glad we were able to resolve this for you quickly. If you have any further questions or concerns, please let me know so I can assist you.
Thank you,
Amanda
We were able to locate and review your sales call. I can confirm, unfortunately, this sales agent did offer you a month-to-month service, when in fact we do not offer these types of services. Typical contract times are 12-24 months. We have credited to your account the ETF of $370. Your sales call along with more information has been escalated to a higher department to address the issue at the sales centers to ensure these types of offers are not being made to others.
I truly apologize for this experience you've had with us, but I am glad we were able to resolve this for you quickly. If you have any further questions or concerns, please let me know so I can assist you.
Thank you,
Amanda
