Forum Discussion

Lolli's avatar
Lolli
Freshman
4 years ago

Account renewed when I was trying to cancel and no one told me

I've been trying to cancel my service with them for months now. The first man I talked to some months back had told me to wait until December 6th to cancel so I wouldn't have to pay a termination fee...
Account renewal
bad service
Contract
Remy's avatar
Remy
Moderator
4 years ago

Lolli,

 

Thank you for reaching out, and welcome to the Community! Before we proceed, I'll need a bit more information. Please send you account number or a phone number attached to the account to this link! This will help us take a look into what's going on with your account!

 

Thanks,

Remy