After reading all the negative reviews and complaints should I stop my purchase of Hughes net service before they come out and install it?

Yes-get out now!!!-I was foolish and stuck out the 2 year contract of hit and miss service -just got off the phone after 45 minutes trying to close my contract-had the connection drop (verizon phone here is excellent-huges must use their own service ) what a pain in the you know where. bubuy hugesnet- I'll never be back or refer you to anyone

Paraphrasing what Chris said, "This is a support forum and the majority of the topics discussed here are to help people who have concerns with their service." Most of the "get out now" comments you read on a support forum are from people like rayconn02 who have had a service problem that wasn't resolved for whatever reason. That was his first post here so we may never know what the problem is or whether it could be fixed. Many people have had their problems fixed here. 

Hughesnet currently has about about 1 million customers, and about 8,000 have posted here at one time or another. If you do the math, that's about 8 customers out of 1,000 who have posted here, and not all of those posts are negative. 

I'm a retailer and I have over 500 customers, most in outlying areas with no cable or DSL, and they can all call me if there's a problem. If a system is installed correctly, preferable by a local retailer who will take better care of you, then it truly does work very well.

Every Internet Service Provider (ISP) has unhappy customers at one point or another. Nonetheless, I recommend you consider your local options, and not just because some customer with one ISP is unhappy.

Depends on what area you're in and how you want to use your Internet connection. As a general rule, Cable Internet will be faster and cheaper than satellite, and usually has no (advertised) data cap.

And, yes, you can cancel your HughesNet service order anytime before installation with no problem.

Hi Detra,

Thank you for posting and welcome to the community! Alan is correct in his explanation. Hughes satellite internet is a great service for those who have little options in their area. This is a support forum and the majority of the topics discussed here are to help people who have concerns with their service. However I'm sure our community here will be able to offer some good quality feedback.

- Chris

Thank you for your quick response. Will they refund the 70.00?

Hi Detra, 

Yes you should be able to receive a refund if the install is not completed. The best number to call would be our 24/7 support center at 1-866-347-3292.

- Chris

Yes, any charges associated with the sale before installation should be refunded.

Just make sure you check what Century Link is offering in your area so you know your options. Depending on where you live, other options may include Cable, DSL, Wireless (WISP) Providers, Cellular and Satellite.

Hey... I have CenturyLink DSL at my house I am moving out of, and HughesNet at the farm I am moving to. When we moved in here, we got the DSL service. Both pairs in the six pair cable they run here (when I dispatched phone techs in Colorado, we called that a "drop" - ah, rural living) are not good enough for consistent DSL signal.

We have had very bad (slows down to a crawl, sometimes turns off entirely three, four, twelve hours at a time, never tests above 1.5 MBPS) DSL service here for almost EIGHT years. Since it is a slightly damaged sheath that allows liquid in, it is a very mild short to ground that can self repair temporarily by the added voltage used when they test the pair. So, every time I call to complain about this chronic problem, they exchange my modem and assure me that a tech will look into it.

Terrible service.

Eight years.

The good? With DSL service you don't worry about data limits, what you are streaming, what's left, disabling flash, disabling autoplay of videos, whether or not someone will forget to turn off WiFi on their cell phone... data is just always there, no worries (unless you are at my house, then you can expect two to twelve hours a day with no internet available on your always on, no limits data connection).

Getting used to HughesNet is a learning curve for me and it is frustrating me. I am figuring out a data leak right now. I also added unlimited data to two 4G-LTE phones to make our data habits not completely painful to change. Between HotSpot data available to share on those phones and our Primetime data from Hughes, we have 36GB per month whenever plus the 50GB at night. Won't be quite as unconcerned about what I do on the internet at our farm compared to the old place, but the new location required that I make the change.

Run as fast as you can if you have any other choice in your area!