I just purchased internet with hugged net due to moving into a place someone had an outlandish bill with century link(great service) they Have not came out and installed anything yet; what I'm asking is should I try to fond service somewhere else? Can I cancel the contract since ity hasn't started yet and get my money back?

Yes-get out now!!!-I was foolish and stuck out the 2 year contract of hit and miss service -just got off the phone after 45 minutes trying to close my contract-had the connection drop (verizon phone here is excellent-huges must use their own service ) what a pain in the you know where. bubuy hugesnet- I'll never be back or refer you to anyone

Paraphrasing what Chris said, "This is a support forum and the majority of the topics discussed here are to help people who have concerns with their service." Most of the "get out now" comments you read on a support forum are from people like rayconn02 who have had a service problem that wasn't resolved for whatever reason. That was his first post here so we may never know what the problem is or whether it could be fixed. Many people have had their problems fixed here. Hughesnet currently has about about 1 million customers, and about 8,000 have posted here at one time or another. If you do the math, that's about 8 customers out of 1,000 who have posted here, and not all of those posts are negative. I'm a retailer and I have over 500 customers, most in outlying areas with no cable or DSL, and they can all call me if there's a problem. If a system is installed correctly, preferable by a local retailer who will take better care of you, then it truly does work very well.Every Internet Service Provider (ISP) has unhappy customers at one point or another. Nonetheless, I recommend you consider your local options, and not just because some customer with one ISP is unhappy.

Depends on what area you're in and how you want to use your Internet connection. As a general rule, Cable Internet will be faster and cheaper than satellite, and usually has no (advertised) data cap.And, yes, you can cancel your HughesNet service order anytime before installation with no problem.

Speaking as a 11 year Hughes subscriber:Hughesnet sat internet is a connection type of "last resort".So much depends on your location. A quality installation is also important.While Hughesnet has data limits, there are no automatic "overage fees".There is no way that a sat connection can compare to a ground based ISP such as Cable, Fiber or a WISP.If your alternative is cellular, then a careful look at the data limits and how overages are applied.My Hughes system runs very well, but then again I have taken the time to understand my systems limits and how to get the most from it. There is a learning curve.VPN, FPS games, streaming in general and in HD in particular are a no-no as well as VOIP unless you go with the Hughes "house brand".I have the 50/50 GB @ 15 Mbps Ultra plan available in my area and routinely get 20% above my plans rated max speed.Again, much depends upon your location as far as system and plan availability as well as beam/gateway loading.Just my opinion.

Hi Detra,Thank you for posting and welcome to the community! Alan is correct in his explanation. Hughes satellite internet is a great service for those who have little options in their area. This is a support forum and the majority of the topics discussed here are to help people who have concerns with their service. However I'm sure our community here will be able to offer some good quality feedback.- Chris

After reading all the negative reviews and complaints should I stop my purchase of Hughes net service before they come out and install it?

Brandon Carter
New Member
10 years ago
What type of router do you use? Personally, if your sold a system and have a router on the approved list, and a quality install you'll have great service. One issue i see is if a customer doesn't know of their data caps, are gamers, or ones who have routers that may not be compatible. DLink routers share the same IP address as the Hughes modem which will cause connection issues, also I notice a lot of issues with cheap Belkin routers. I'd definitely recommend looking at the approved router list from Hughes and compare the size of your home to the type of router. If the install was done right, you're educated about what your data limits & know that streaming music, games, and tv/videos, & downloading/uploading huge files will eat through your band width very fast.. knowing this you should notice a difference.

If you switched form a cable provider and went with Hughes, but still have access to other high speed isp's, then cable may be the best option, but If you don't have those options knowing the everything stated above should help! Good luck
Gwalk900
Honorary Alumnus
10 years ago
Charleen,
I just posted to your original thread with someting that may help after seeing you are on a 7000
Charleen Mason
New Member
10 years ago
You know...after hours and days of trying to get a simple message through or benefit from a sale, or pay a bill on time, and not being able to connect, it really starts to get to you. I don't think you sounded hateful, just frustrated. Which is why I am trying so desperately trying to find an alternative. I've been with t his company since they were Direcway...however long that has been....too long...and I never go more than a month without some new thing mucking up. Other people who have cable/etc/ can't believe I can't watch their 5 minute videos or stream or download pics, without the whole thing slamming shut on me. Internet access should be available for everyone these days. We have come to depend on it. New regulations with the FCC may make this possible.
Charleen Mason
New Member
10 years ago
I you have an alternative...RUN from Hughes.net!
cuddlebug
New Member
10 years ago
Detra, I am sorry for all the interruptions on getting your reply to you. People here are pretty passionate about their opinions of Hughes and it varies. You will see good and bad. That said, I just wanted to say, if you have the opportunity to go with cable, grab it. I only wish we could get cable where we are. This is my first time going with dish service and am trying my best to learn to cope with it while I am with Hughes, but if given the choice, I would certainly consider cable as my first option. Hope this helps
sd91802
New Poster
10 years ago
With you rayconn02
derek51880
New Member
10 years ago
hughesnet is the way to go i dealt with a psycho girlfriend who i believe put water in my gas tank of my car i used to have dsl ethernet switched to hughesnet because there are no wires to cut
El Dorado Netwo
Advanced Tutor
10 years ago
Shotgunning your anger across other customers' topics makes it harder for you to get help with your problem and also makes it harder for them to get help with theirs. You can be mad at HughesNet and bash them all you want, but not everyone has the same problem as you, or the same solution.
glashtin
New Member
10 years ago
Just trying to get someones attention. All it would take is 5 mins on the phone from someone that spoke English and did not read from a script to resolve my issue and I could go back to using my sub par service once again.
Reggie
Teaching Assistant
10 years ago
glashtin,

If you are looking for help this is NOT the way to get any. JMO

Reggie